After careful review PAL could no longer sustain even a limited number of international flights due to the strict travel and entry restrictions imposed by more and more countries; the resulting collapse in demand for travel; and continuing challenges in staffing our Manila airport hub during the ongoing lockdown.
PAL’s goal is to resume operations starting April 15, 2020, if allowed by Philippine and stay posted for announcements on PAL’s website and social media accounts.
What are your options for your booking?
If your flight was initially scheduled on any date from March 15 to April 30, 2020, or if you were prevented from travel by COVID-19 cancellations, travel bans or quarantine requirements, you can request for the following even after your flight date, or even after the end of the Luzon-Wide enhanced community quarantine period:
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*Rebooking and rerouting with blackout travel dates for Canada and United States: (1) Westbound (Canada/United States to Philippines): June 15, 2020 until July 31, 2020; (2) Eastbound (Philippines to Canada/United States): July 15, 2020 until September 15, 2020 Note: The said passengers may also refund their tickets without penalties |
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Given the current circumstances, PAL will do our best to keep our customer support network open to serve your needs. Passengers who booked in the PAL Website, Mobile App, Ticket Office, or Reservations Hotline may:
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PAL will soon be back in the air to again connect you to the beautiful islands of the Philippines, and to the world.
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