
Originally Posted by
handsoff241
1. There are guidelines to follow on what to do and what to respond to the emails. The templates are there for easy and fast processing of email responses. I'm sure you are aware that we(as Kana agents) are not suppose to rely on the template but rather use for ease of typing.
2. Are you referring to Cebu or Dumaguete?
Thank you for calling Mitoy's Lechon, 1/4 imu sir?

i know we need to follow some guidelines, and one of them requires us to address the customer's issue right? some of your kana agents were not doing this. anywayz, wa nko paki pd ato, di na bitaw ko kana.. hehe! 2. im referring to dumaguete. dghang agents ang naay communication problem jud.