On Tuesday, GCash officials, led by its Chief Legal Officer, Atty. Maricor Alvarez-Adriano, Head of Legal Department, Atty. Gilbert Escoto, Head of Fraud and IT Risk and Security, Miguel Geronilla, VP for Public Affairs and Corporate Communications, Gilda Maquilan , and the Head of Enterprise Risk Management, Bea de Ocampo attended a forum led by Philippine National Police-Anti Cybercrime Group (ACG) director PBrig. Gen. Sidney Hernia signifies cooperation with the national police force to fight cybercriminals in the country.
The discussion included a presentation of the PNP of cybercrime cases and how they constantly work together to enforce the law among these offenders. The GCash team also met with the PNP-ACG Director of Operation PCol Villamor Tuliao to discuss how GCash can collaborate further with the PNP on investigation requirements to combat perpetrators. Finally, GCash presented its joint Public Service roadmap with the PNP, through Gilda Maquilan, VP for Public Affairs and Corporate Communications, in coordination with the PNP ACG PIO (Public Information Officer) Spokesperson, Capt. Michelle Sabino, to reinforce education for all stakeholders.
Aside from strengthening its partnership with the authorities, GCash has also been introducing game-changing security features while doubling down on its education drive to its customers. For example, Geronilla did a live demo about the DoubleSafe security feature of the app recently launched to the public in March.
With DoubleSafe, even if a user inadvertently shares their MPIN and OTP with fraudsters, their account cannot be accessed from another device without scanning the owner's face – ultimately preventing account takeovers.
"GCash is not only committed to reinforcing our security measures in our app but also making sure that cybercriminals are punished according to the law while constantly reminding the public how to safeguard their accounts," said Atty. Adriano. "Together with authorities, other relevant government agencies, and our users, we can ensure that GSafeTayo."
Along with the launch of Doublesafe, GCash is also intensifying its GSafeTayo campaign through awareness and education materials that will help customers identify and avoid fake sellers, suspicious links, and other common forms of scams.
GCash has closely coordinated with the PNP-ACG to help protect its more than 79 million users from criminals, scammers, and fraudsters. The collaboration has led to the apprehension of suspected scammers and blocking of suspicious accounts. In addition, the parties agreed to develop a public service awareness campaign to appeal to the public, improve operations support and efficiency, and share best practices to combat cybercrimes further.
GCash and the PNP continue to remind the public not to open unfamiliar links, as it is a common practice for scammers to gather personal user information. GCash has stopped sending links and SMS emails to counter this. Secondly, never share personal information. GCash will never ask for your OTPS or MPINs and will only reach out through official channels. Lastly, they urge everyone to double-check before buying and check reviews for the authenticity of goods before initiating financial transactions online to avoid being scammed.
To report scams and other suspicious activities, users can go to the GCash Help Center via the GCash app or at https://help.gcash.com/, Chat with Gigi, and choose "I want to report a scam."
Through GCash's unrelenting efforts to protect its users' hard-earned money and the cooperation of its customers and partners, we can ensure that with GCash, #GSafeTayo.
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