Building world class customer service skills workshop

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Join – have a seat – relax – listen – be amaze and inspire on how our inspirational speaker –Jef Menguin – along with the other trainers of Starfisher Asia, enlighten your mind. Talk about how to have world class customer service skills to improve and maintain customer satisfaction.

@ CASTLE PEAK HOTEL, MABOLO CEBU CITY
OCTOBER 26 - 27, 2012
TIME: 9:00 AM – 5:00 PM

ABOUT THE PROGRAM:

BUILDING WORLD CLASS CUSTOMER SERVICE SKILLS

Outstanding customer service is a tapestry of individual actions that are important in the customer’s eyes. Most are relatively easy and simple to master. Combined together, they make the service you provide truly memorable.

Delivering World Class Service means creating a positive, memorable experience for every customer. It means meeting expectations and satisfying needs - in such a way that you’re seen as easy to do business with. It means looking for opportunities to wow and delight your customer in unique and unexpected ways. The customer who experiences all that will be your customer again and again.

LEARNING OBJECTIVES:
· Identify the fundamental principles of world class customer service
· Recognize the different levels of internal and external service
· Understand why service must continuously improve to maintain customer satisfaction
· Identify specific action steps to improve


See you there

[dell_d89]

Join – have a seat – relax – listen – be amaze and inspire on how our inspirational speaker –Jef Menguin – along with the other trainers of Starfisher Asia, enlighten your mind. Talk about how to have world class customer service skills to improve and maintain customer satisfaction.

@ CASTLE PEAK HOTEL, MABOLO CEBU CITY
OCTOBER 26 - 27, 2012
TIME: 9:00 AM – 5:00 PM

ABOUT THE PROGRAM:

BUILDING WORLD CLASS CUSTOMER SERVICE SKILLS

Outstanding customer service is a tapestry of individual actions that are important in the customer’s eyes. Most are relatively easy and simple to master. Combined together, they make the service you provide truly memorable.

Delivering World Class Service means creating a positive, memorable experience for every customer. It means meeting expectations and satisfying needs - in such a way that you’re seen as easy to do business with. It means looking for opportunities to wow and delight your customer in unique and unexpected ways. The customer who experiences all that will be your customer again and again.

LEARNING OBJECTIVES:
· Identify the fundamental principles of world class customer service
· Recognize the different levels of internal and external service
· Understand why service must continuously improve to maintain customer satisfaction
· Identify specific action steps to improve


See you there

hi just wna inquire if this is for free?

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hello, naa ni siya bayad kay inclusive naman ang food ani, lunch and snacks... pero negotiable ni siya if you are interested