An End to Call Centers May Cause Job Loss in the Philippines

[tiBorSyo]

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Call centers in countries like the Philippines has provided thousands of jobs for Filipino workers.
But, if a U.S. senator has his way; the Philippines and other countries may bear the brunt of a proposed law to tax U.S. companies who have overseas call centers.
New York Senate Democrat Charles Schumer wants American companies to pay a penalty for
Outsourcing customer service calls to countries such as the Philippines, where labor costs are cheaper.
Last Sunday, Schumer announced a proposed bill that would impose a 25 cent excise tax for every customer service call placed in the u.s. which is then transferred to a call center in another country.
An official of the contact center associate of the Philippines says, if this bill is passed, it could force American companies to stop outsourcing their call centers.
Right now, outsourcing saves U.S. companies about 30 percent of operational costs.
But customers complain that outsourced call centers tend to give scripted answers, and don’t help much to resolve their problems.
It’s estimated that about 12 percent of the Philippines gross domestic product relies on the call center industry.
The Philippines is one of the top destinations for call center outsourcing.

http://news.yahoo.com/s/nm/20100530/...usa_outsourcing
Proposed US law alarms RP-based call centers

Unsaon na lang kaha kung mahitabo ni? Daghan na sad ang mawagtangan ug trabaho? Unsay comment ninyo ani?

[samsungster]

maybe penalty is affordable....

[insikto]

apektado gyud mga call centers nato ani.

[mybuuz]

i think this is one of the platform of McCain, the rival of Pres. Obama last election.
naa pa diay nabilin nga kaalyado si McCain. this is really a problem.

[SioDenz]

atangan jud ning balitaa, dali ra baya kaayu na sila maka pass ug balaod. Pinas pa nuon ni aws, muabot ug isa ka dekada usa ma approve ang balaod..

[clarkhkent]

btaw murag kuyawan sad ta ani da...may lang unta og di madayon...kinahanglanon pa sad ni og debatihan pag ayo nla....

[MeMing]

let the US try to talk to american CS...

lingaw ayo ni sila paminawon mag-inistoryahay ug CS concerns kay puros mga dagko ug ulo ug mga aroganti! mwahahahahaha!

[johnny22aa]

tiwas. babay call center.

[brandnewbien]

para safe, kanang mga nag trabaho ug call centers, pag develop nlng mo ug lain nga skills daan. skill nga kato inyong gi skwelahan pag college.

[bolivar1985]

waa... bad news ni... even thought im not working in a call center, this is a big impact in workers side...