J King & Sons Company Inc. is Looking for IT Helpdesk

IMMEDIATE HIRING: IT HELPDESK


Job Description

The IT Help Desk is the first point of contact for workstations users seeking technical assistance. They serve as a member of the Corporate Information Technology Group (CITG) Services Team by providing technical support over the phone, remotely, and in person, and maintaining the smooth operations of the microcomputers. Guides the customer regarding the use of broad range of products, offerings, and services. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures.

Applicants must be:
A Graduate in any Computer Related Course
Must have pleasing personality
Willing to work on shifting Schedules
Preferably female (we consider male with experience)

Duties and Responsibility

Support user and customer over phone
Knows Basic PC / Network Troubleshooting
Respond to questions from callers
Determine source of computer problems (hardware, software, user access, etc.)
Serve as liaison between staff and the technology department to resolve issues.
Enforce all Computers policies.
Provide recommendations on company application revision.

Please email us your recent Resume

Email us at helpdesk@jking.com.ph

Location: Mabolo, Cebu City