Cebu no longer a top emerging bpo destination...

[crinkle]

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I would rather that students get a high-quality WELL ROUNDED education rather than just one that caters to the BPO industry. After all, there are many other industries that can earn so much more than what the average BPO worker earns, the only problem is that we don't have the government support here for such businesses and we don't have the skill/talent supply these businesses need. Students should be free to pursue whatever interests them, the job of the government is simply to give them the best general education to serve as the foundation to whatever dreams/goals they have. Acquiring the skills to be a BPO operator is something that can be done through OJT anyway... a high level well-rounded education will serve you in any industry and any country...

i see your point bai. i was, however, referring to the good quality education giving students the opportunity to work for the said industries, should they choose to.

looking at the situation in our country now, the easiest way to getting a decent income is to work for a call center, or a BPO company catering to customers in wealthier countries. to hope that the government can provide ample support to our local businesses is a far-fetched dream. but, if the government can at least focus and do things one simple thing at a time, like improving our educational system, we're not far from seeing children pursue their goals with the actual possibility that they reach them. the population should be used as an advantage.

[crinkle]

good quality of education is the key to success
pero naa lang jud nga taw nga dili malipay nga maka trabaho (legal and descent) ug malipay ang uban taw

if i had my way, i would simply wish to be born rich, have a trust fund that can feed me, pay for excessive partying and lavish trips abroad. hahaha... mao na'y kalipay.

[masakiton]

i see your point bai. i was, however, referring to the good quality education giving students the opportunity to work for the said industries, should they choose to.

looking at the situation in our country now, the easiest way to getting a decent income is to work for a call center, or a BPO company catering to customers in wealthier countries. to hope that the government can provide ample support to our local businesses is a far-fetched dream. but, if the government can at least focus and do things one simple thing at a time, like improving our educational system, we're not far from seeing children pursue their goals with the actual possibility that they reach them. the population should be used as an advantage.

iya tan aw sa BPO industry kai limited ra sa call center industry
naa man gali mga oil firms nga ang ila safety engineers kai sa lain company (outsourced)
IT infrastructure - mga data center sa dagko nga bank gi outsource sa lain company
IT application/system - daghan companies nga nag manage sa mga systems/applications for other companies (outsourcing)

[masakiton]

if i had my way, i would simply wish to be born rich, have a trust fund that can feed me, pay for excessive partying and lavish trips abroad. hahaha... mao na'y kalipay.

hahaha
pero sa gi ingon sa ako officemate (part time student) nga indian (pinadalhan gihapon sa parents para tuition) ... only my parents are rich... im just a poor guy

[crinkle]

hahaha
pero sa gi ingon sa ako officemate (part time student) nga indian (pinadalhan gihapon sa parents para tuition) ... only my parents are rich... im just a poor guy

mao na'y gi ingon nga palamunin. hehehe... well, free booze, food and fun is exciting for a while. then we start to find peace, contentment and fulfillment. all of which are impossible if everything was spoon fed to you.

[RMK711]

kung "but the company does not have to hire those with bad English"ngano naa man english nga dili halos ma sabtan sa customer ug sa non-indian agent? (ka daghan naka experience)

That's only based on your biased perception of indian agents. There are pinoys who work in the same industry with bad accents too that can't be properly understood by a native English speaker. Also, when speaking of native accents you run the entire gamut of accents in the U.S. from California to the South, then to New York and sometimes even Americans have a hard time understanding each other. Again, this would require you to remove your bias (and racism) and start to think of the Indians who work in the industry as being not much different to us. We're not talking about the average Indian but those working or capable of working in the industry.

So common sense would dictate maski naa masive tax breaks pero wala kai infrastructure ug manpower para mo support sa industry mag duha2x ang mga outsourcing companies nga mag set up sa ila business

Read what I said. Nowhere did I say English isn't important. But it isn't the deciding factor that convinced the companies to come here. The tax breaks are. They can already source decent English speakers from India. The only reason our government was able to attract companies was because the tax breaks in India were already expiring (most of these tax breaks expired March 2009) whereas ours were only beginning. Research more before commenting.

Lastly, I never said that BPO is just call center. But in the Philippines IT IS. Because 99% of our BPO industry here is comprised of contact (call) center operations, not all that other crap you listed.
Las

[RMK711]

i see your point bai. i was, however, referring to the good quality education giving students the opportunity to work for the said industries, should they choose to.

looking at the situation in our country now, the easiest way to getting a decent income is to work for a call center, or a BPO company catering to customers in wealthier countries. to hope that the government can provide ample support to our local businesses is a far-fetched dream. but, if the government can at least focus and do things one simple thing at a time, like improving our educational system, we're not far from seeing children pursue their goals with the actual possibility that they reach them. the population should be used as an advantage.

Right now it is the highest paying job for an entry level graduate, but what you are suggesting is dangerous because it creates one-dimensionality in our education. What will happen once the BPO industry begins to falter, for example due to regulatory barriers (if the U.S. enacts laws taxing or restricting outsourcing)? That would be a catastrophe for our economy...

It's much better to focus on a broad-based education that allows people to work in any industry should they wish to. That's what all the rich countries have done in order to get rich. Look at nursing students now.. there are too many of them so they are being taken advantage of by hospitals and made to work for no pay. What will happen if demand for nursing slows down abroad, or much worse if competition from other countries starts to increase for the few jobs that are left?

It was the same situation when I was studying college and IT was the "in" degree, everyone was signing up to IT whether or not they were really interested. Then when they graduated, the IT industry had a huge decline and a large number of graduates remained unemployed for years as a result.

We should encourage people to study what they are interested in and do the hard work of creating the necessary support to enable a wide variety of businesses and not limit ourselves to BPOs as that would be like putting all your eggs in one basket.

[masakiton]

That's only based on your biased perception of indian agents. There are pinoys who work in the same industry with bad accents too that can't be properly understood by a native English speaker. Also, when speaking of native accents you run the entire gamut of accents in the U.S. from California to the South, then to New York and sometimes even Americans have a hard time understanding each other. Again, this would require you to remove your bias (and racism) and start to think of the Indians who work in the industry as being not much different to us. We're not talking about the average Indian but those working or capable of working in the industry.

dili nako perception sir pero pati pud mga callers ug other agents... kasagaran (techsupport) pud calls kai ma route man sa india

There are more Indians (in number, not a percentage) who have very bad English speaking skills than there are Pinoys.I'm talking about gross numbers not percentage

Read what I said. Nowhere did I say English isn't important. But it isn't the deciding factor that convinced the companies to come here. The tax breaks are. They can already source decent English speakers from India. The only reason our government was able to attract companies was because the tax breaks in India were already expiring (most of these tax breaks expired March 2009) whereas ours were only beginning. Research more before commenting.

maski naa masive tax breaks pero wala kai infrastructure ug manpower para mo support sa industry mag duha2x ang mga outsourcing companies nga mag set up sa ila business

Lastly, I never said that BPO is just call center. But in the Philippines IT IS. Because 99% of our BPO industry here is comprised of contact (call) center operations, not all that other crap you listed.
Las

That's only based on your biased perception 99% of our BPO industry here is comprised of contact (call) center operations

[RMK711]

dili nako perception sir pero pati pud mga callers ug other agents... kasagaran (techsupport) pud calls kai ma route man sa india

There are more Indians (in number, not a percentage) who have very bad English speaking skills than there are Pinoys.I'm talking about gross numbers not percentage

That's just based on your anecdotal evidence (and prejudice) against Indians. Dili lang jud siguro ka kadawat nga equal sa atoa ang Indian.. haha. Mao na racist

maski naa masive tax breaks pero wala kai infrastructure ug manpower para mo support sa industry mag duha2x ang mga outsourcing companies nga mag set up sa ila business

They are all important, but both infrastructure and manpower has always existed in this country. Tax breaks are relatively new and coincided with the boom in the BPO industry here. Hence it should be concluded that the tax breaks were the catalyst, not our english or infrastructure skills. Kasabot ka? Maayo man kaha ta og English.. I think kasabot man tingali ang Indian ani...

That's only based on your biased perception 99% of our BPO industry here is comprised of contact (call) center operations

That's not based on my biased perception, I actually know a lot of businessmen who are in this business and that is what they tell me. Our BPO industry is not as diversified as that in India, when people say BPO-Philippines they are talking about BPOs that take advantage of our English skills (as you yourself keep insisting is our strength).

[masakiton]

That's just based on your anecdotal evidence (and prejudice) against Indians. Dili lang jud siguro ka kadawat nga equal sa atoa ang Indian.. haha. Mao na racist

dawat nako maayo sila sir
... pero kung IT servicedesk ka ikaw ang ma ipit between sa user ug sa system/application support (indian) kung dili sila mag ka sinabot...
labi na mag hisgot sila ug mga system nga ang support ra ug user nag gamit .. then dili maka sabot ang user sa gi explain sa support (indian)

dili man maka relate kai wala man tingali kai experience sa ingon ana nga situation.
That's just based on your anecdotal evidence (and prejudice) against filipino call center agents.

They are all important, but both infrastructure and manpower has always existed in this country. Tax breaks are relatively new and coincided with the boom in the BPO industry here. Hence it should be concluded that the tax breaks were the catalyst, not our english or infrastructure skills. Kasabot ka? Maayo man kaha ta og English.. I think kasabot man tingali ang Indian ani...

awa ang singapore
maski wala kaayo Tax breaks ... naa gihapon daghan BPO mag set up didto tungod sa infrastructure

That's not based on my biased perception, I actually know a lot of businessmen who are in this business and that is what they tell me. Our BPO industry is not as diversified as that in India, when people say BPO-Philippines they are talking about BPOs that take advantage of our English skills (as you yourself keep insisting is our strength).

That's just based on your anecdotal evidence
wala ko nag ingon nga "advantage of our English skills"