Congressman called a flight attendant a "menopausal bitch".

[digitalsuperman]

---

Lawmaker in feud with flight attendant fights back

MANILA, Philippines—The party-list lawmaker who is the subject of an investigation for calling a Philippine Airlines (PAL) ground crew a "menopausal bitch" now wants an inquiry into the flag carrier’s service of its customers.

On the same day that PAL customer service staff Sarah Bonnin-Ocampo filed a complaint before the ethics committee of the House of Representatives against Representative Eulogio Magsaysay of Alliance of Volunteer Educators (AVE) on January 17, the lawmaker filed House Resolution 804 to conduct an inquiry "on the policies and practices of airlines operating in the country that affect consumer interest."

In his resolution, which was read in plenary Wednesday, Magsaysay said the committee on trade and industry should look into the complaints against airlines with regard to "dissatisfaction of passengers," including denied boarding, overbooking, flight cancellation, delay and diversion, and refund of fares.

Asked in a text message if his resolution has something to do with the ethics complaint filed against him by Ocampo, Magsaysay said he was advised by his lawyer not to make any more comment about the case.

The party-list lawmaker said consumer welfare is protected by the Consumer Act of the Philippines that shields them against deceptive, unfair, and unconscionable sales acts and practices.

On a flight to Los Angeles last month, Magsaysay said he called Ocampo a menopausal bitch after she treated him badly when he requested for a seat next to his two minor sons in the airline's business class.

Ocampo also filed a criminal complaint against the lawmaker before the Office of the Ombudsman.

[personalmgt]

I love it. What happened is a "dissatisfaction of passengers" and not discrimination.

If I served you food with a string of pubic hair on it, wouldn't you be enraged? The slur is just the icing of the cake and it is worthy of every scorn. In this case, Ocampo served that food, Magsaysay gets infuriated.

[digitalsuperman]

Union finds PAL’s regrets letter to ‘abusive’ solon ‘regrettable’

MANILA, Philippines—The Philippine Airlines’ ground crew union criticized the apology issued by the national carrier’s management to Alliance of Volunteer Educators Party-list Representative Eulogio Magsaysay, who publicly berated a PAL flight attendant last month over a seating arrangement.

“The regrets letter is regrettable for it conveys the wrong message that PAL ignores the abusive behavior and sexist remarks of Magsaysay,” Gerry Rivera, PAL Employees Association president and Partido ng Manggagawa vice chair said in a statement.

Magsaysay is facing a complaint before the Office of the Ombudsman and the House of Representatives ethics committee from the attendant, Sarah Bonnin-Ocampo, who said she was “dishonored" in public and was called a “menopausal bitch" by the lawmaker.

PALEA had learned that PAL customer management officer Remigio Alina wrote to convey the airlines’ “sincerest regrets” to the Magsaysay family and distanced the company from Ocampo’s complaints against the congressman.

PALEA said it has been demanding that the PAL management draft a manual of operations for handling customer relations that safeguards the rights of its workers together with specifying the responsibilities of employees to customers.

“The saying ‘The customer is always right’ is wrong. When customers purchase goods or services, they did not buy the dignity of employees serving them. There must be protection for frontline service employees of PAL. The global union International Transport Workers Federation recommends such a manual of operations,” explained Rivera.

“If the regrets letter were a pro forma response from PAL from an unsatisfied customer, then it is understandable. But that is not the case here. The regrets letter turns a blind eye to the facts of the case: first, the incident report filed by Ocampo’s supervisor corroborating her allegations against Magsaysay; and second, Magsaysay’s own admission of guilt and offer of apology,” Rivera argued.

According to the labor leader, the regrets letter only revealed that PAL was “concerned only with its profits and not the welfare of its employees.”

“Workers are treated as disposable rags that are without dignity and can be outsourced. If Ocampo was not a union member protected by a collective bargaining agreement and instead were a contractual employee in a service provider, she would have been laid off by now as Magsaysay had threatened her,” he said.

PALEA also warned PAL against any form of workplace discrimination on Ocampo arising from her pursuit of the case.

“It is bad enough that PAL fails to protect its employees from abuse but it is worse if management were to harass Ocampo due to what it perceives a bad press on the company,” Rivera said.

Meanwhile, the Partido Manggagawa appealed to the House and Senate Labor Committees to conduct hearings in aid of legislation to protect service workers from abuse and indignities at the workplace.

“Sarah’s fight for justice is a struggle for workers dignity. In the so-called new economy dominated by service workers such as call center agents, there must be policies to safeguard employees from ill-treatment and humiliation by customers,” PM secretary-general Judy Ann Miranda said.

[RMK711]

Union finds PAL’s regrets letter to ‘abusive’ solon ‘regrettable’

MANILA, Philippines—The Philippine Airlines’ ground crew union criticized the apology issued by the national carrier’s management to Alliance of Volunteer Educators Party-list Representative Eulogio Magsaysay, who publicly berated a PAL flight attendant last month over a seating arrangement.

“The regrets letter is regrettable for it conveys the wrong message that PAL ignores the abusive behavior and sexist remarks of Magsaysay,” Gerry Rivera, PAL Employees Association president and Partido ng Manggagawa vice chair said in a statement.

Magsaysay is facing a complaint before the Office of the Ombudsman and the House of Representatives ethics committee from the attendant, Sarah Bonnin-Ocampo, who said she was “dishonored" in public and was called a “menopausal bitch" by the lawmaker.

PALEA had learned that PAL customer management officer Remigio Alina wrote to convey the airlines’ “sincerest regrets” to the Magsaysay family and distanced the company from Ocampo’s complaints against the congressman.

PALEA said it has been demanding that the PAL management draft a manual of operations for handling customer relations that safeguards the rights of its workers together with specifying the responsibilities of employees to customers.

“The saying ‘The customer is always right’ is wrong. When customers purchase goods or services, they did not buy the dignity of employees serving them. There must be protection for frontline service employees of PAL. The global union International Transport Workers Federation recommends such a manual of operations,” explained Rivera.

“If the regrets letter were a pro forma response from PAL from an unsatisfied customer, then it is understandable. But that is not the case here. The regrets letter turns a blind eye to the facts of the case: first, the incident report filed by Ocampo’s supervisor corroborating her allegations against Magsaysay; and second, Magsaysay’s own admission of guilt and offer of apology,” Rivera argued.

According to the labor leader, the regrets letter only revealed that PAL was “concerned only with its profits and not the welfare of its employees.”

“Workers are treated as disposable rags that are without dignity and can be outsourced. If Ocampo was not a union member protected by a collective bargaining agreement and instead were a contractual employee in a service provider, she would have been laid off by now as Magsaysay had threatened her,” he said.

PALEA also warned PAL against any form of workplace discrimination on Ocampo arising from her pursuit of the case.

“It is bad enough that PAL fails to protect its employees from abuse but it is worse if management were to harass Ocampo due to what it perceives a bad press on the company,” Rivera said.

Meanwhile, the Partido Manggagawa appealed to the House and Senate Labor Committees to conduct hearings in aid of legislation to protect service workers from abuse and indignities at the workplace.

“Sarah’s fight for justice is a struggle for workers dignity. In the so-called new economy dominated by service workers such as call center agents, there must be policies to safeguard employees from ill-treatment and humiliation by customers,” PM secretary-general Judy Ann Miranda said.

These damned communists really piss me off. Notice how they keep making demands on management? Why don't they put up their own airline and hire only PALEA members and see how long they last! These people disgust me, nothing but parasites. Sarah Ocampo, Judy Ann Miranda, Gerry Rivera and the rest of these losers ought to be executed by firing squad for being communists.

[digitalsuperman]

luoy au ning mga member union sa PAL kay if ever mahagba ni nga company kay i doubt if naay airline mokuha ani nila considering their track record.

[rev]

I love it. What happened is a "dissatisfaction of passengers" and not discrimination.

If I served you food with a string of pubic hair on it, wouldn't you be enraged? The slur is just the icing of the cake and it is worthy of every scorn. In this case, Ocampo served that food, Magsaysay gets infuriated.

Mulang! kanang fried chicken nga naa pay dugo i-ULI ko na pirmi sa counter. Dapat ining hiwa namo sa manok walay dugo nga makita. Lain kaao pakan moi ug hilaw nga manok... naunsa.

[likyam]

sorry ha, pero i thought ako rai naka experience ug bad experience aning mga personnel sa PAL. pero im not saying sila ra sa service industry ang naai bad record sa customer service. kai maski sa restaurants and other establishments, same ra dyapon kai sa panahon karon wala na dyud ang customer satisfaction. mas gi unauna ug hunahuna sa employee ang sweldo nila ug ang trabaho na madali ug human. tsk paeta

[eByong]

last time when i ride a plane the flight attendant smile at me so i fire a wink back hehe that was cebupacific that attendant was gorgeous... you know

[dmcebu01]

last time when i ride a plane the flight attendant smile at me so i fire a wink back hehe that was cebupacific that attendant was gorgeous... you know

You can hardly see this sa PAL flight attendant especially from San Francisco to Manila, mga taas kaayu tan aw mga flight steward/ess I dunno but my understanding kay bantug dagko sila ug sweldo as a flight attendant ingon ana ilang pag tagad sa passengers they are wrong. Mga muchacha rana sila and they don't know mga baliknayan nanakay nag too sila sila nay piankata as nga position ug sweldo kay naa silas a airline industry mura rabag mga gwapa mga Landay nag mga nawong sa mga babaye compare to KOREAN.ASIANA, Cathay ug Singapore Airlines pwerti daghana nilag flight stewardess mo take care gyud nimo unsay imong gusto bisan naa pakas economy class. Sorry, nalang aning PAL sukad insik angpadagan ani wala nay ayo.

[masakiton]

You can hardly see this sa PAL flight attendant especially from San Francisco to Manila, mga taas kaayu tan aw mga flight steward/ess I dunno but my understanding kay bantug dagko sila ug sweldo as a flight attendant ingon ana ilang pag tagad sa passengers they are wrong. Mga muchacha rana sila and they don't know mga baliknayan nanakay nag too sila sila nay piankata as nga position ug sweldo kay naa silas a airline industry mura rabag mga gwapa mga Landay nag mga nawong sa mga babaye compare to KOREAN.ASIANA, Cathay ug Singapore Airlines pwerti daghana nilag flight stewardess mo take care gyud nimo unsay imong gusto bisan naa pakas economy class. Sorry, nalang aning PAL sukad insik angpadagan ani wala nay ayo.

ang singapore airlines ug silkair sir kai insik nag padagan pero nindot man ang ila service
murag ang mga Gokongwei insik man pud tingali na sila