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Discussion Thread
Chat Transcript 01/27/2009 03:40 AM
Hi, my name is Ruchel F. (23635). How may I help you? [03:33:25 AM]
Bryan Bercero: Hi maam... [03:33:30 AM]
Bryan Bercero: my problem turns out to be that i cannot update / upgrade my router [03:33:46 AM]
Ruchel F. (23635): Before anything else, may I know which country you are located? [03:35:11 AM]
Bryan Bercero: each time i push upgrade, the router seems not to respond [03:34:02 AM]
Bryan Bercero: Philippines [03:34:06 AM]
Ruchel F. (23635): Right now, are you using a computer that is hardwired to the router while chatting with me? [03:35:30 AM]
Bryan Bercero: no, maam..... [03:34:27 AM]
Ruchel F. (23635): I see. [03:35:49 AM]
Bryan Bercero: this time i would like to ask and clarify something [03:34:36 AM]
Bryan Bercero: Is europe, asia and us firmware revisions different from each other? [03:34:52 AM]
Ruchel F. (23635): No. Not really. [03:36:16 AM]
Ruchel F. (23635): For verification, what is the exact model number, version and serial number of your Linksys device? [03:36:22 AM]
Bryan Bercero: Is europe, asia and U.S.A. firmware revisions different from each other? [03:35:07 AM]
Ruchel F. (23635): Yes. [03:36:32 AM]
Bryan Bercero: sorry maam.. but i dont have at the moment... [03:35:24 AM]
Bryan Bercero: coz there's this guy in our forum [03:35:32 AM]
Bryan Bercero: claiming that [03:35:36 AM]
Bryan Bercero: Europe, Asia, USA linksys website [03:35:52 AM]
Bryan Bercero: offers different firmware revisions... [03:36:01 AM]
Ruchel F. (23635): Is the model number of your Linksys device WRT54GL? [03:37:34 AM]
Bryan Bercero: yes maam [03:36:23 AM]
Bryan Bercero: wireless [03:36:26 AM]
Bryan Bercero: WRT54GL [03:36:29 AM]
Ruchel F. (23635): And did you purchased that from the Philippines? [03:37:55 AM]
Bryan Bercero: yes.. definitely [03:36:47 AM]
Ruchel F. (23635): Thank you. [03:38:07 AM]
Ruchel F. (23635): The latest firmware version for that router is 4.30.2. [03:38:28 AM]
Bryan Bercero: yes [03:37:17 AM]
Ruchel F. (23635): Okay. [03:38:38 AM]
Bryan Bercero: so are you sure... all the firmware offered by different linksys region site are the SAME?.... [03:37:46 AM]
Bryan Bercero: it wont matter if im from the philippines and bought the router here [03:38:05 AM]
Ruchel F. (23635): There are some routers that has the same firmware version if it has the same version with other countries. [03:39:23 AM]
Bryan Bercero: and would download the firmware update from europe linksys... it doesnt matter? [03:38:21 AM]
Bryan Bercero: I see [03:38:30 AM]
Ruchel F. (23635): If Europe website has the same version of the router, it can be upgraded to that firmware version. [03:39:58 AM]
Bryan Bercero: okay maam.. [03:38:53 AM]
Ruchel F. (23635): So, is there anything else I can assist you with? [03:40:13 AM]
Bryan Bercero: that's what i wanted to know by this time [03:39:01 AM]
Ruchel F. (23635): Alright. [03:40:20 AM]
Bryan Bercero: nothing else maam.. I appreciate it... i'll be coming back as soon as i can get a hold of my router [03:39:22 AM]
Bryan Bercero: Thank you! [03:39:25 AM]
Ruchel F. (23635): You're welcome and always my pleasure. [03:40:45 AM]
Ruchel F. (23635): Thank you for giving us an opportunity to serve you through Linksys Live Chat Support. Again, this has been Ruchel with badge ID 23635. Have a great day/night! (Smile)