
Originally Posted by
janhenz1
AFAIK boss, since under warranty they'll do more than just replace the battery. They wont just take your word for it nga battery ra ilisan. They'll run some diagnostic test and reset your phone to manufacturing state to eliminate the possibilty nga user-installed apps or configuration ang cause. Naa mna counter how many times na nasaksak ang charger and na charge ang battery and to be thorough they'll opt to reset kay basin ang counter ang issue. Anyway, as per experience mo ask mn gyd na sila if ok ba e-reset even if dili n gyd mo-on ang phone (as per MyPhone A888 experience) if sa imo case wla sila ni ask ug consent - lain sd na as you could still have retrieve pics and data kay battery rmn ang issue.
dili lang pud diretso reset wala pagani gi tanaw sa technician ang clerk mao ni diretso nga I reset nila ang phone without proper diagnosis.
Ilaha unta I check ang mga apps na nag consume ug battery. Dali rakau na makitan ang defective apps daghan nakau diagnostic apps available ron. Naka sakop nagani ko og faulty app that is causing my phone to slow down ug heat up, in this case wala jud local app na causing battry drain so battery jud ang issue.
Mu ask sila og consent nga I reset ang phone as if walay other option like replacing the battery and walay proper diagnosis para nako this is a threat, or deterrent for customers to ask for parts replacement to save cost and tinapulan.
Naka apan walay diagnosis diretso reset ang phone. Murag tinapulan mana. Nipalit nalang ko og bago na battery kay hasol nakau cge ug balik balik sa service center. Then the issue is fixed after sa bago na battery. Murag ila ning tuyoon nga mahasol ang customer para maka save cla sa parts even within warranty ang phone. Dapat nila I balance ang customer service ug cost claro walay seminar sa customer service ilang staff. Pag ad2 nako did2 cge pud cla ug hisgot og resignation, disgruntled pud to ilang employees.