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  1. #11

    Quote Originally Posted by janhenz1 View Post
    AFAIK boss, since under warranty they'll do more than just replace the battery. They wont just take your word for it nga battery ra ilisan. They'll run some diagnostic test and reset your phone to manufacturing state to eliminate the possibilty nga user-installed apps or configuration ang cause. Naa mna counter how many times na nasaksak ang charger and na charge ang battery and to be thorough they'll opt to reset kay basin ang counter ang issue. Anyway, as per experience mo ask mn gyd na sila if ok ba e-reset even if dili n gyd mo-on ang phone (as per MyPhone A888 experience) if sa imo case wla sila ni ask ug consent - lain sd na as you could still have retrieve pics and data kay battery rmn ang issue.
    dili lang pud diretso reset wala pagani gi tanaw sa technician ang clerk mao ni diretso nga I reset nila ang phone without proper diagnosis.
    Ilaha unta I check ang mga apps na nag consume ug battery. Dali rakau na makitan ang defective apps daghan nakau diagnostic apps available ron. Naka sakop nagani ko og faulty app that is causing my phone to slow down ug heat up, in this case wala jud local app na causing battry drain so battery jud ang issue.
    Mu ask sila og consent nga I reset ang phone as if walay other option like replacing the battery and walay proper diagnosis para nako this is a threat, or deterrent for customers to ask for parts replacement to save cost and tinapulan.

    Naka apan walay diagnosis diretso reset ang phone. Murag tinapulan mana. Nipalit nalang ko og bago na battery kay hasol nakau cge ug balik balik sa service center. Then the issue is fixed after sa bago na battery. Murag ila ning tuyoon nga mahasol ang customer para maka save cla sa parts even within warranty ang phone. Dapat nila I balance ang customer service ug cost claro walay seminar sa customer service ilang staff. Pag ad2 nako did2 cge pud cla ug hisgot og resignation, disgruntled pud to ilang employees.
    Last edited by Kenshiro; 06-25-2016 at 06:02 AM.

  2. #12
    Quote Originally Posted by hybrid666 View Post
    Huawei user man ko but never had problems concerning warranty

    Bought my 4x sa Junrex and turns out to be a defective unit after 3 weeks. Akong battery mag cge ug spike from 34% back to 55% then mo naog balik to 12%. All of this in a charging state. They honored the warranty (Junrex) and replaced my phone (bisag outside ko sa 1week replacement). Maybe ang SMART ang nagtinapol.
    My case is different with Junrex, although Starmobile phone lang same case sa imo battery taas ug percent mo kalit lng drop. They didnot honor the warranty theyr referred me to the service center less than a 2 weeks pana ang phone ato ha. That day made me decide i will never ever by anything in Junrex

  3. #13
    Quote Originally Posted by 21guns View Post
    My case is different with Junrex, although Starmobile phone lang same case sa imo battery taas ug percent mo kalit lng drop. They didnot honor the warranty theyr referred me to the service center less than a 2 weeks pana ang phone ato ha. That day made me decide i will never ever by anything in Junrex
    Damn. Tho this didn't happen to me, this makes me think twice na sad. Anyway, I recently bought a 5X yesterday sa Cellpod, and their service center is with Junrex in ayala. Should I be worried? Haha

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