Customer Service Satisfaction

[istoryamember]

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ang uban mga attendant, gasipok ang ulo kay gamay sweldo mao nga dili na kabalo modala ug customer i also have my share of frustrations aning mga bati nga customer service at times.

[Air_Bender]

Causes...

Lack of Training, Lack of Dedication, Lack of Budget... Or...

NO INTEREST ON CUSTOMERS basta makaKWARTA lang sila... Mao na kana...

No Wonder why Foreigners Complain here... Such Shame and People NEVER REALIZE that...
My Dad who used to be Abroad... Made tons of Complaints when he started to Live here....

Even I, Myself complain and I address that Directly to whatever establishment give such awful service...

[pierced]

Causes...

Lack of Training, Lack of Dedication, Lack of Budget... Or...

NO INTEREST ON CUSTOMERS basta makaKWARTA lang sila... Mao na kana...

No Wonder why Foreigners Complain here... Such Shame and People NEVER REALIZE that...
My Dad who used to be Abroad... Made tons of Complaints when he started to Live here....

Even I, Myself complain and I address that Directly to whatever establishment give such awful service...

Yep, better talk to mgt for complaints..

[pierced]

Had a very bad experience w/ SEAIR..


This is what happened in Manila Domestic Airport yesterday afternoon Sir Bobby.
We arrived at the airport @ 4:00pm since check in time is 2hrs before flight. When we arrived at Manila Domestic Airport, I didn't see a check in counter for Cebu. So, around 4:20pm I asked one of the frontliner why there's no check in counter for Cebu and he replied to me to wait for announcement. Around 4:45pm still w/ no announcement I asked again a lady frontliner and was informed right away that our flight for Cebu was cancelled/forfeited w/ no refund. I asked why weren't we informed and she 1st told me that I should've received an email and a call from their company informing us of the cancellation/forfeiture of our flight. I told your the frontliner that I haven't received an email from their company and told them that I am always online since I usually have my 3G mobile phone w/me and check my email regularly. Then she told me that I was contacted 3x by their call center agents and it was said on the notes that no one answered or I can't be reached! I asked the lady what the number was on file and she gave me a 0932 digit w/c I know is from a different provider so, I told her that isnt my #! I'm using a different provider and this has been my number for almost 10yrs already! I was beginning to be upset however I kept my composure knowing that they were only sub-cons for the airline company and that they don't really have power on doing anything about our issue.. I told her to contact the manager as I want to talk to her however it seems like their manager is hiding behind the skirts of the frontliners. I even told the frontliner that "we are not that dumb enough to come to the airport knowing that our flight is being cancelled/forfeited!" so, I asked the frontliner what she can do for us, and she told me that there is nothing she can do since they're only following orders from top management w/c irked me! I mean is this how seair / tiger airways treat their passengers??! I told the frontliner that if she doesn't do anything about our issue I'll sue their company if she doesn't look for a solution and she called their manager right away and then they gave me 2 options! Either seair / tiger airways refund the ticket w/c will take weeks or we take the 4:45am flight. If only there was still an available ticket from zest air I would've gone home last night. So my wife told me that we'll just wait for the 4:45am flight then I asked this the lady if we were given an accommodation and meal voucher since it wasn't out fault that the flight was cancelled / forfeited and that we weren't informed. She just replied to me that their airline company can't give us an accommodation and meal voucher while there's this Malaysian passenger who was also complaining about the cancellation/forfeiture was given a free hotel accommodation with free meal. I asked why is this so and this lady informed me that they were given the accommodation since they're on a connecting flight while me & my wife werent! I was shocked when I heard this from their frontliner!
So, what happened was we end up staying at the Manila Domestic Airport for the whole night and had to purchase for our own meal!
Is this how you an airline company treat their passengers? I am very disappointed with the kind of service that me and wife received from SEAIR/Tiger Airways! I have already contacted DTI and they informed me that I need to contact ATO/CAAP and when I called them they just forwarded me back to SEAIR/Tiger Airways.

I have already emailed them however to no avail! NO ONE REPLIED!

[redshields]

well if you are the employee of a company it is very hard to give good customer service if you are demotivated sa imong work. and besides most of the service companies don't pay that high para makamotivate sa employee. If you want to improve your service you need to beef up and motivate your people. Arun sad maganahan sila ug work and makaprovide ug great customer service.