Teleperformance Cebu is opening soon!

[domino_05]

---

mahulog ra diay og morag qualfon ?

actually ingon sako wavemate from qualfon, mas dako pa daw iyang nakuha kada kinsina sa qualfon kaysa sa tp.. hahaha! hulat na lang ko sa sales incentive basin musaka-saka gamay ang ako makubra.. hahayss..

[ketan]

Another thing...about the attendance bonus, we were trying hard not to be absent and all they do is raffle who gets to win an attendance bonus. RAFFLE..is it really so hard to just give those employees something to show that they appreciate our effort of not being absent?

And about our pay, we get paid every 5th and 25th of each month...at least when it's pay day they should make it available at 12:01am. We are already getting a very low rate and it is still delayed?

I was proud of my job when I was with the previous centers because I can say the pay is good...But now?when someone ask me where I work and how much I am getting? I can only smile in silence..and shrug.
Sa una, if naay importante nga occasion or if mahilanat lang ko mu absent jud ko...pero karon,mahadlok na ko mu absent kay samot ka walay kwenta ang sweldo..mu sud nalang bisan ga kurog kay nag chills.

[supercalifragilistic]

- This is so true. But if all agents has the same perspective like yours. Not even one BPO company would exist!

Just want to clarify this to you...Most of us transferred here in TP because when we applied, we were told that there are great chances of career growth since it is a new center here in Cebu. But what happened now is they promoted those people from Manila when in fact the center is here in Cebu, it was a slap to our faces"Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation" Yes I am seeing them more often, but whenever we ask them about the pay and why Manila has different pay scheme from Cebu..they will only say "every center has different pay scheme" When you say that "paid by hour" is determined by the client, not the company..how can you be so sure?you are not from TP right? I have worked for AT&T before and we were not paid by hour. So why pay by hour in TP? And you also said business is business, so this means that TP is not a PRO-employee company right? All they care about is make money and to hell with their employees..we can die (simbako lang) on our way to work and the company won't give a damn because we don't have our health insurance yet right"I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!" I already asked them right on their faces, but again all they will tell you is an alibi...and then change the topic. It would be awkward to push our questions when they already changed the topic. And you think all of us here are hiding on screen names? How about this? Lets have a bet..or I dare you. Tell us your name and we will tell you our names. at least mine and jcgoyong's username is obvious..we show our last names..Unlike some of those gay usernames under a Newbie account.[/QUOTE]

I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did.

[supercalifragilistic]

Just want to clarify this to you...Most of us transferred here in TP because when we applied, we were told that there are great chances of career growth since it is a new center here in Cebu. But what happened now is they promoted those people from Manila when in fact the center is here in Cebu, it was a slap to our faces"Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation" Yes I am seeing them more often, but whenever we ask them about the pay and why Manila has different pay scheme from Cebu..they will only say "every center has different pay scheme" When you say that "paid by hour" is determined by the client, not the company..how can you be so sure?you are not from TP right? I have worked for AT&T before and we were not paid by hour. So why pay by hour in TP? And you also said business is business, so this means that TP is not a PRO-employee company right? All they care about is make money and to hell with their employees..we can die (simbako lang) on our way to work and the company won't give a damn because we don't have our health insurance yet right"I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!" I already asked them right on their faces, but again all they will tell you is an alibi...and then change the topic. It would be awkward to push our questions when they already changed the topic. And you think all of us here are hiding on screen names? How about this? Lets have a bet..or I dare you. Tell us your name and we will tell you our names. at least mine and jcgoyong's username is obvious..we show our last names..Unlike some of those gay usernames under a Newbie account.[/QUOTE]

I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did.

[domino_05]

Another thing...about the attendance bonus, we were trying hard not to be absent and all they do is raffle who gets to win an attendance bonus. RAFFLE..is it really so hard to just give those employees something to show that they appreciate our effort of not being absent?

And about our pay, we get paid every 5th and 25th of each month...at least when it's pay day they should make it available at 12:01am. We are already getting a very low rate and it is still delayed?

I was proud of my job when I was with the previous centers because I can say the pay is good...But now?when someone ask me where I work and how much I am getting? I can only smile in silence..and shrug.
Sa una, if naay importante nga occasion or if mahilanat lang ko mu absent jud ko...pero karon,mahadlok na ko mu absent kay samot ka walay kwenta ang sweldo..mu sud nalang bisan ga kurog kay nag chills.

5th and 20th of the month ati ui..

sweldo ba ugma? naa na ta payslip ron, pero wa pa gihapon... T_T

kidding aside, bitaw, wa gyuy lami na ila raffle2 ai.. ang ako wavemates kay sige na mi plano mag-one on one with francis ug uban bosses about sa pay pero di man mi nila tagaan ug schedule.. nanginahanglan gyud mi sa support sa tanan agents para kusog ato tingog ba.. maghimo nya mi signature campaign.. hehehe..

[supercalifragilistic]

Another thing...about the attendance bonus, we were trying hard not to be absent and all they do is raffle who gets to win an attendance bonus. RAFFLE..is it really so hard to just give those employees something to show that they appreciate our effort of not being absent?

And about our pay, we get paid every 5th and 25th of each month...at least when it's pay day they should make it available at 12:01am. We are already getting a very low rate and it is still delayed?

I was proud of my job when I was with the previous centers because I can say the pay is good...But now?when someone ask me where I work and how much I am getting? I can only smile in silence..and shrug.
Sa una, if naay importante nga occasion or if mahilanat lang ko mu absent jud ko...pero karon,mahadlok na ko mu absent kay samot ka walay kwenta ang sweldo..mu sud nalang bisan ga kurog kay nag chills.

I felt sad about the ATTENDANCE BONUS RAFFLE. But the delayed pay might have been done by the bank. Did you ask?

[diamonds]

I felt sad about the ATTENDANCE BONUS RAFFLE. But the delayed pay might have been done by the bank. Did you ask?

I believe dili ang bank dunay problem regarding the pay. Duna tay gitawag og S.O.P. and agreement between sa TP and bank. We will not pass the buck...

[supercalifragilistic]

I believe dili ang bank dunay problem regarding the pay. Duna tay gitawag og S.O.P. and agreement between sa TP and bank. We will not pass the buck...

Yup there is. When I was with TP before, there were 2 banks. BPI gave out the pay at 5AM prior or on the payday. Robinsons Bank gave it out every 3PM on paydays itself.

[ketan]

5th and 20th of the month ati ui..

sweldo ba ugma? naa na ta payslip ron, pero wa pa gihapon... T_T

kidding aside, bitaw, wa gyuy lami na ila raffle2 ai.. ang ako wavemates kay sige na mi plano mag-one on one with francis ug uban bosses about sa pay pero di man mi nila tagaan ug schedule.. nanginahanglan gyud mi sa support sa tanan agents para kusog ato tingog ba.. maghimo nya mi signature campaign.. hehehe..

aw o 20th diay..my bad. naa man sa CCMS that we will have the payslip on or before lunch tomorrow Nov. 4, 2011. So there is a possibility that the pay will be delayed. I'm sure they will reason out that it is still Nov. 4 and our pay is supposed to be Nov. 5. Well, other centers pay us a day before payday..and if payday falls on weekends or mondays, we get paid on fridays. If it falls on holidays, it is always a day before. and it is available at 12:01 am...not within the day. So I don't think it's the bank.

[ketan]

"I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did."


I get your point about attrition and bosses not trusting us Cebuanos for it...but shouldn't we ask first why does agents go on AWOL? If an agent is happy with the center they will not go on AWOL specially if they smell promotion. I am not expecting any from my batch to be promoted, I was expecting it from the first few waves like 1, 2, 3, and 4.

And TP is not the only center that started in Manila and then opened a center here in Cebu, so how come the other centers promoted people from Cebu when they opened here in Cebu?

I am not good with calculating all those numbers..what I do know is when I was with my previous employer, I was offered 12k basic pay plus performance bonus (depends on performance), attendance bonus of 1,500.00 and night diff..but even with a lower basic pay, I was getting at least 9k per payday. So when offered 14k basic pay plus 2k premium, I was expecting to get higher or at least the same..not way way lower.