CEBU PACIFIC DECEPTION and INEFFICIENCY

[jack_bauer]

share lang ko para pd fair, my last trip to Cebu - Davao via cebu pacific left cebu on time, arrived at davao 10 minutes before sked..

this trip was just last week..

[madredrive]

I hope the mods will try to sticky this.. para ma compile and ma launch nato sa ilang office... and also mag ka tapok tanan mga mo reklamo kay para makita jung katag.. Netizens GO!

[lhorenzoo]

That's what we're going to do tomorrow bro, but to think nga ang eroplano gipalupad ug 8:10 am imbes 8:55 tungod kay... eng eng eng... napuno na... nganong napuno kaha? There's no other reason but gibaligya ang promo seats sa chance passenger. Plus, ni-avail pa gyud ko sa tag 100 nga seat reservation.

HINANGOL nga sistema. Patoga-toga ug promo, unya bawion kung naay mopalit ug mas mahal. Worse, di na mabawi ang imong gibayad sa so-called PROMO.

Sir,

Kagrabe noh??/Ilad na man kaayo na nga style..paita aning ingon ana nga

Pamaagi uy.i can just sympathize with you about this matter sir. asa pa ka

nagbook ka og early unya wa na hinoon maaapil sa flight??kagrabe na man

sad aning Cebu Pacific uyy.maayo pa magbarko na lang ta ani pohon.

[Goliathus]

pila kaha ka % ang unsatisfied customers over the satisfied customers....

mao na kanang manakay ug eroplano. make it a HABIT nga "2 hours before said departure time" jud

i've learned my lesson ONCE!!! on my first time to travel nga mag eroplano.

siguro ka 15 na back and forth nako naka cebu pacific and so far after that incident, wala nako na aberya. 2 hours before jud ko ma abot sa airport. XD

[juleskiboi]

sayop pud nang dili priority ang promo nga ticket.. kai ticket gihapon na

korek! maskin promo pa na, nibayad ghapon ang pasahero sa ticket..maskin gani kanang Piso flight promo nila, nga dha man pd ka patyon sa terminal fee ana...

tsk tsk may gani wla pko ing anaa sa cebpac, pero not acceptable ilang binuhatan...tsk tsk tsk

[LennosHills]

I never had that experience with CebuPac so far.. I hope I will not have one too as I already have booked 4 promo flights in the next few months.. This is the first time I heard that the departure time is changed to an earlier schedule without notifying the said passengers.. This is so ridiculous TS.. You should have this escalated.. G'luck!

[Goliathus]

korek! maskin promo pa na, nibayad ghapon ang pasahero sa ticket..maskin gani kanang Piso flight promo nila, nga dha man pd ka patyon sa terminal fee ana...

tsk tsk may gani wla pko ing anaa sa cebpac, pero not acceptable ilang binuhatan...tsk tsk tsk

after choosing flights there is a checkbox with this message....

I have read and accept the fare rules, general terms and conditions , travel regulations , website terms of use and important reminders and information posted by the airline. I will advise all other guests travelling as part of this booking of these conditions.

checking that checkbox means that you accept their terms, etc...



a quote from their Terms and Conditions

7.2 Refund

7.2.1 Fares paid and received by the Airline will be refunded to the Passengers upon their request where:

(a) the refund is sought following the occurrence of the events stated in Clause 8.4 (b) (Schedules, Cancellations, Delays and Diversions - Other Conditions) below; or

(b) the Passenger is not allowed or failed to board the flight for reasons other than his non-observance of this General Conditions or any Regulation or applicable law; or

(c) the Passenger was able to submit all the documents required by the Airline; or

(d) the airport of departure or the airport of destination is within the Republic of Korea; or

(e) the Passenger died or suffered a serious illness before the scheduled flight.

7.2.2 All refund will be subject to the Airline’s refund process in force at the time of the request. The Airline will deduct the refund fee from the total amount claimed, except in the instances cited in paragraphs (a), (b) and (d) of Clause 7.2.1 above where the refund fee is waived.

charge to experience nalng jud na. pero sayup sad jud btaw nila nga wala sila ni follow sa ilang departure time. suwayi lng hangyo. adto lng jud ka sa ila head office diri cebu. reklamo ka sa incident.

[floani]

dapat jud 2hrs b4 d flyt departure naa na sa airport...45mins prior, check-in counter will be closed.. purya buyag pud nagflyt mi 11pax roundtrip php242.00 ka-avail mi special promo cebu caticlan cebu..nagsaU jud mi check-in ok man pud...sabagay dha nmn na mahibal-an sa check in counter kung unsa nga promo imu na-avail, nganu dli man nla dawaton kung naa na ka sa counter then wala man pud cla kblo kung ang nagsunod sa imuha regular rate ba kung wala pa nagpresent ticket sa ilaha....hehehe

[jackdi]

I never had that experience with CebuPac so far.. I hope I will not have one too as I already have booked 4 promo flights in the next few months.. This is the first time I heard that the departure time is changed to an earlier schedule without notifying the said passengers.. This is so ridiculous TS.. You should have this escalated.. G'luck!

Ako pod.... so far, wala jud ko'y dili maayo nga experience sa ilang mga flights. Most often, for 4 years na, I always arrive early or on time jud!

Byahe na pod raba ko karon December.... ipalayo intawn ni nako ....

[jlodarl]

I never had any bad experience with Cebu Pacific wherever I go and mostly promo fare akong purchase. I just make sure I am at the airport 2-3 hours before the departure time and check in early as soon as counters are open.