Ngenius IT PARK : Horrible Service

[Poor_Prince23]

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Allow me to rant, and after searching the forums for a similar topic, i could not find any so this topic deserves its own thread

anyway ill keep it short
last december i had my CRT monitor fixed for an INTERMITTENT but otherwise minor prob. Im a busy person and since Ngenius IT park is very accessible to me, i decided to have it fixed there. Their tech gave me a turn around time of maybe one week, ill just call for updates. They'll send the unit to thier service center sa NG KHAI (yeah ok). One week has passed, no updates. The funny thing is everytime i call Ngenius, thier tech sounds clueless. I dont knw if they dont care or they have no idea at all what's happening. Maybe all they care is the customers pay after playing DOTA in their store.. jeezzz. So, I called NGKHAI mismo to have a clearer update, then this lady in charge over there (medju HILASON pa) told me that monitors cant be fixed in a week, usually 2-3 weeks na. I told them the Ngenius pips told me 1 week ra... then she told me na they're wrong and in a very unprofessional manner shes finger pointing na pataka ra daw sila. Ok fine...

A few days later, i got a text update saying "gi subay pa daw ang board sa imu monitor (or something)" basta under observation pa. I guess my unit wasnt on priority, almost 3 weeks has passed, ni agi na ang pasko wa gihapon na ayu. I was hell bent on getting it na, bahala'g wala nila na ayu. And yes i was patient with them, they even told me na busy sla due to the holidays and Mag X'mas party pa sla ... ako employado ra pod, kasabot ra. Then i called ngkhai again n surprise surprise they said "wala daw guba"!!! Ok fine, im tired of dealing with this people. Ako na g claim sa IT Park. NAg mugot pa jud ang nawng sa tigbantay pag kuha nako murag na disturbo nako sya.

SO all in all, my monitor stayed with them for 3 weeks. 3 weeks wala sakpi ang problema. 3 weeks nagpahulay = maybe becoz of dat long rest mura syag na ayu.

Den after a matter of days, ni balik nasad ang prob. Gi send na nako ug reputable repair shop. Na solve in less than a day. Worst part of it the shop told me the monitor "was never opened" (sa NG KHAI/NGENIUS) for further investigation. Ngenius n co, ... nevermind im jst glad its over

Hinaut unta, this post will make you aware that the stories about your store are true and you shape up. i repeat, its a bad experience

Now i feel better. Thanks istorya.

Happy new year

[juan_carlos]

i totally understand how you feel and i feel sorry for you. its really sad how we lag so far behind in customer service. from what ive experienced the common filipino business philosophy is just sell sell sell and when it comes to customer service wala gyud. i dont like to make comparisons but it cant be helped. here in the states excellent gyud ang customer service. businesses go out of their way to make the customer happy. ive called ocz tech at 2am in the morning because i had questions about my ram and someone was there to answer and guide me. thats just one of the many good experiences ive had with customer service here. its good that your making your plight public as this may serve to warn others to stay away from that particular store and hopefully they may learn they lesson. no doubt there are exceptions to this general rule and for those few stores out there who actually give a damn about the customer, more power and more business to them.

[dexterdal]

Murag wala may tao dha pirme nag bantay... busy kaayo duwa ug DOTA pirme. Dli sila mo pansin sa mga walk in customer

[jiro81]

yikes, didto raba ko sa Ngenius SM nagapalitan, hehe.. pero mga boutan man mga pipz didto.. in fact they dony accept 'tip' ..
gisapot lang ko sa ila colling pad na koa napalit tag 800, tag 300 ra man sa CDR-king.. nyahaha pero lahi na brand..so far
they offer me great service, gi amigo man gud nako.. hehe but i understand ur concern dude, i had bad experience sa OCTAGON!

[spookey]

kulataha na lang daan sa dota before you ask for other services kay basin mapansin ra ka. ehehehe...

[ryan22]

isumbong ni Wilson Ng bai..hehehehe

[bluefairy]

I understand how you feel...
More power to team salakot!

[EarlZ]

A friend of mine also had a problem with nGenius, lets wait for him to post here.

[firebasefury]

yati jud diay ning taga ngenius

[IT]

@ Poor_Prince23

Whats the problem imong monitor diay? After the day na solve imong monitor.

Thanks.