istoryans, beware of this store

**tokidoki** · 10-26-2007, 01:28 PM

mga kababayan,

Two days ago my one month old phone, an SE W660i, was being returned to Audionet Ayala due to some defect in the navi-key's LEDs. The defect was that the lights would go on and off erratically and what appears to be sparks from the damaged LEDs. After a much debated issue the store agreed to a unit replacement.

Yesterday the replacement was made. After making the claim they told me wait a while. Naglakaw ra ko sa Ayala the whole evening (starting around 7pm) and they made me come back just before the mall closed (imagine that!) Guess what this store did? They switched all the accessories of the old unit and put it in with the package of the replacement. They don't include the accessories with replacements daw. Weird ug reasoning noh? What the hell are they going to do with the new accessories now?

When I got home I closely inspected the phone. Earlier I made a small nick somewhere on the phone to signify that it is mine and therefore the old phone. Guess what? That nick was still there! hmm... the IMEI was different and diagnostics showed the internals were new.

I had a technician friend at SM take a closer look at the phone. According to him it appears as though the casing for the old phone was removed and transferred to the new unit! What the....?!!!!! Puno pa gyud scratches ang daan nako nga casing! Reasoning daw na sa SE or the store na they will NEVER replace cosmetics! So what the hell are they going to do with a brand new casing? They definitely can't use it on another phone coz di man kaha sila moilis ug cosmetics?!

**maerkz** · 10-26-2007, 01:48 PM

Thanks for the heads up on AUDIONET Ayala. grabeha good thing you took a closer look

**thadzonline** · 10-26-2007, 04:22 PM

baliki na bai oi, present your case para maulawan sad na sila oi, bagaa gud nila nawng gud..

**tokidoki** · 10-26-2007, 04:23 PM

actually bai i'm more concerned on the person who's at the receiving end of my old phone.

**thadzonline** · 10-26-2007, 04:31 PM

yeah, but at least if ipamukha nimo sa ilaha ilang binuang, maikod sad siguro na sila oi, or better yet, ipaentrap na nimo sila sa NBI or NTC

**tokidoki** · 10-26-2007, 04:35 PM

how man kuno bai?

**thadzonline** · 10-26-2007, 04:38 PM

imo iinform ang NTC formally, mas maayo gani imo apilon sad ang media para sigurado walay whitewash, basta procedures like that, mas maayo if i pa blotter nimo sa police daan

**tokidoki** · 10-26-2007, 04:57 PM

ngek. sounds way extreme. has someone done that na? effective ba?

**comicGeek** · 10-26-2007, 05:45 PM

mau nga ayaw a mo palit og SE kai walay ayo ang customer care. experienced ni nako sa akong P990i.

**tokidoki** · 10-26-2007, 05:47 PM

actually bai the SE customer care was very helpful. IT was audionet that was being unreasonable

Thread: istoryans, beware of this store

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