The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 15 locations worldwide.
Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience. Our solutions and processes are specifically designed to drive results. For over 19 years, Results has partnered with organizations to grow their customer base and increase their market share.
Results is a well-established organization delivering the best in service, performance, technology, and value to its customers. We offer complete call center solutions from IT, Telephony, Data and Reporting to Training, Quality and Center Management needs around the globe.
CALL CENTER REPRESENTATIVE
Duties and Responsibilities:
- Uses numerous computer workstation applications to supply live responses to customers’ needs
- Documents customer calls in the database system
- Assists customers with functionality and basic troubleshooting of product or account issues
- Assist in resolving serious complaints and escalated calls
- Maintains at a minimum, target levels of performance
- Maintains up to date level of product knowledge
- Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
Qualifications:
- Completed at least 2 years in college
- Good to above average English communication skills
- Strong customer service orientation
- Preferably with 3 months or more call center experience
- Willing to work on holidays and shifting schedules
- Can start immediately
OUR EMPLOYEES ENJOY THE FOLLOWING COMPENSATION AND BENEFITS:
- Competitive Basic Salary, Non -Taxable Allowance and Attendance Bonus
- HMO
- 20% Night Differential
- Gadgets and appliances which can be purchased through point system
- Faster Career Growth and Opportunities Fun and Exciting Working Environment
For more information about our company, visit our website:
http://www.theresultscompanies.com
To apply please pm the following:
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Call Center Representatives
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