Traffic/Workforce Representative

[Kenshiro]

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Description

The Workforce Representative is responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. The Workforce Representative works with site leaders to ensure adequate staff, contingency plans and workflow monitoring.

Responsibilities
- Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
- Utilize call center tools to observe agents actual state compared to agents scheduled state.
- Manage real-time inbound call traffic to help ensure that service levels are met
- Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management
- Prepare and maintain reports, dashboards and monthly packages.
- Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality
- Support the preparation of ad hoc analysis that enables strong understanding of the business
- Provide training on report, dashboard and package development to team members and management as needed
Manila NOC Analyst

Qualifications
To be considered for this position, applicants need to meet the qualifications listed in this posting.
- High school education or equivalent experience.
Requirements:
- Must complete 2 years of college
- Minimum of 6 months previous workforce experience
- 2+ years' experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
- 1+ year experience working in a call center and/or transaction site
- Intermediate level of experience with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc)
- Intermediate level of experience with MS Word
- Ability to work a flexible schedule, including weekends
Assets:
- Bachelor's degree
- Workforce Management experience

Company Name: UHG
Address: 7th Floor Calyx Bldg. IT Park, Apas Lahug, Cebu City


please email your resume to: charli.0086@gmail.com
Contact#: 939-7033260
Captive Operations (work directly to the company)
Attractive Salary awaits

[JudeAgas]

workforce management experience ?

[babooi07]

Description

The Workforce Representative is responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. The Workforce Representative works with site leaders to ensure adequate staff, contingency plans and workflow monitoring.

Responsibilities
- Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
- Utilize call center tools to observe agents actual state compared to agents scheduled state.
- Manage real-time inbound call traffic to help ensure that service levels are met
- Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management
- Prepare and maintain reports, dashboards and monthly packages.
- Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality
- Support the preparation of ad hoc analysis that enables strong understanding of the business
- Provide training on report, dashboard and package development to team members and management as needed
Manila NOC Analyst

Qualifications
To be considered for this position, applicants need to meet the qualifications listed in this posting.
- High school education or equivalent experience.
Requirements:
- Must complete 2 years of college
- Minimum of 6 months previous workforce experience
- 2+ years' experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
- 1+ year experience working in a call center and/or transaction site
- Intermediate level of experience with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc)
- Intermediate level of experience with MS Word
- Ability to work a flexible schedule, including weekends
Assets:
- Bachelor's degree
- Workforce Management experience

Company Name: UHG
Address: 7th Floor Calyx Bldg. IT Park, Apas Lahug, Cebu City


please email your resume to: charli.0086@gmail.com
Contact#: 939-7033260
Captive Operations (work directly to the company)
Attractive Salary awaits

hi, ni apply ko ani the other day pero weird ang recruitment ninyo ky wala cla kahibaw if nag hiring ug workforce for cebu maski naa sa mga ads...ask ta ko if open jd ni xa na position?

[Kenshiro]

hi, ni apply ko ani the other day pero weird ang recruitment ninyo ky wala cla kahibaw if nag hiring ug workforce for cebu maski naa sa mga ads...ask ta ko if open jd ni xa na position?

Email lang sa ako imo resume mam. Bacin wala na kahibaw ang mga lower level recruiters.
para diretso ta sa management imo resume.

My email: charles.0086@gmail.com

[babooi07]

Email lang sa ako imo resume mam. Bacin wala na kahibaw ang mga lower level recruiters.
para diretso ta sa management imo resume.

My email: charles.0086@gmail.com

resume sent na sir

[babooi07]

please close this kay pag adto nko dili na ni vacant na position...