Service Desk / System Senior Technician / Information Management Analyst

[blackstripe]

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Hello Guys,

Xerox Business Services, Phils., Inc. (Cebu Site) is hiring for below position.

"Service Desk / System Senior Technician / Information Management Analyst"
Please contact me at this number: 09175023995
Believe me, you would be surprise of the starting salary.

with below qualification details:

Basic Qualifications:
Previous experience interacting with customers in a service environment mandatory.
· Minimum of 1 year of technical support experience providing support for MS Office, MS Exchange, and MS Windows
· Ability to work with minimal supervision.
· Strong knowledge of customer environments.
· Strong customer service, problem solving, and technology skills.
· Must possess excellent English verbal and written communications skills.
· Must be customer and detailed oriented and possess strong decision making ability.
· Able to multi-task while working with the customer, documenting in the IT Service Management system, and/or researching the solution to the caller’s issue
· Knowledge of and experience with Active Directory structure.
· Demonstrated working knowledge of Service Desk operations and service management fundamentals.
· Ability to be flexible in scheduled work hours working any shift in a 24x7x365 (including weekends and holidays) environment depending on business need.
· Ability to maintain confidentiality with information or items as required
· Associates Degree or higher; concentration in Information Systems, Computer Science, or comparable field
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
· Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
· Perform user account management activities
· Escalate complex problem to appropriate support specialists
· Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications, etc.)
· Troubleshoot client software and basic network connectivity problems
· Identify, evaluate and prioritize customer problems and complaints
· May train users and operators on a limited basis and/or may write training procedures
· Participate in on-going training and departmental development
· Routine maintenance updates with other IT staff and business units.

[Roister]

Interested here...IT grad, 2+ yrs exp Tech support, 2 yrs exp CS, 2 yrs Quality Evaluator...

[blackstripe]

pm'ed you @Roister

[blackstripe]

Up nato ni mga Bro..

5 position still available...

PM me or contact me on my mobile number.

[blackstripe]

Up Up Up

5 position still available...

[blackstripe]

Up Up Up

4 slots available for our team

[nailv]

@blackstripe, Niño ikaw ni? Final Interview na ko last tuesday May 19. Si Sir Jay nag interview nako. For Systems Analyst man dw to nga position. Server support team. Gi interview na sd ko sa ila IT Manager based in Guatamala over the phone. Wa pa ko tawagi balik. hehehe.

[blackstripe]

@blackstripe, Niño ikaw ni? Final Interview na ko last tuesday May 19. Si Sir Jay nag interview nako. For Systems Analyst man dw to nga position. Server support team. Gi interview na sd ko sa ila IT Manager based in Guatamala over the phone. Wa pa ko tawagi balik. hehehe.

hehe dili ni si Nino Bro. si Jay na amu Team Lead, unsay name sa taga Guatemala? Victor or Marlon?

as far as I know, with Active Directory and DNS experience ila gipangita Bro.

[nailv]

hehe dili ni si Nino Bro. si Jay na amu Team Lead, unsay name sa taga Guatemala? Victor or Marlon?

as far as I know, with Active Directory and DNS experience ila gipangita Bro.

@blackstripe;
kalimot ko. haha.
morag nasipyat ko gamay sa interview haha. Naa ko experience sa AD -advanced level especially automated or bulk operations in PowerShell 3.0/4.0 pero sa DNS intermediate level pa ko.
ingon man to si Jay nga di kayo lisud dw ang trabaho dw. btaw, makat onan ra na. ingon ko ato sa attitude na daugon. katawa gani sya nga ni agree. ni mention man to sya nga SCCM jud inyo main gigamit like Server rebuild. honest ra sd kayo ko kay niingon ko nga wala ko hands on experience, sa virtual lab ra nako. SCCM nga zero touch install/deployment na inyo implementation sure ko. sayon ra ana. maayo pa niingon ko naa ko hands on experience jud hahaha. di ko kbaw mag atik2 usahay gud. haha!

cge lang apply ra ko balik puhon. mo take ko MCSA this year hopefully makapasar. cge pa ko self study. pero kung naa na ko xtra cash enroll ko MCSA bootcamp. 16K ang tuition fee. it's time to move up. mag 6yrs na ko sa Desktop Support position both junior/senior level. kapoy na alsa alsa, hakot hakot desktop ug monitor. hahaha.

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kapoyan ko usahay self-study kay naa ko sideline business gud. labad sa ulo usahay. mas maayo pa mag enroll bootcamp drecho.

[koizki]

Pwede pa mo apply ani boss? Interested here. IT grad w/ 1+yrs exp TSR/Remote support.