HIRING: IT-Systems Engineer 1

[nailv]

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Company: Confidential
Industry:BPO/Call Center

Interested applicants,
Email your resumes to: alvn07@gmail.com



Job Description:

• Provide IT support via phone, remote location or in person to end-users regarding system/network issues affecting call center production and computing environment in accordance to established processes.
• Handle and manage the Cebu Site IT Support Operations - Desktops, Laptops, Thin-Clients, Applications, Systems/Servers, Network-Data, PBX-Voice (TDM/Legacy and IP Telephony)
• Manage and administer Active Directory Domain Services - child domains for Cebu Site (user, computer accounts and GPOs)
• Provide remote assistance to Senior IT Management team based in Manila remotely managing and maintaining the corporate technology infrastructure throughout the enterprise.
• Deploy and install new hardware/software whenever necessary especially during new Site or floor buildup.
• Collaborate with 3rd party technology vendors, contractors and service providers.
• Monitor and maintain Data Center and IDF room cleanliness and temperature.
• Monitor the corporate LAN/MAN/WAN with all tools available.
• Update and maintain IT assets and equipment inventory.

QUALIFICATIONS:

Proficiency and solid experience in the following:

• ITIL-based Incident Management System process and escalation.
• Large scale technology deployment and configuration particularly new Site/Floor build-up.
• Microsoft Windows client/server operating systems (Windows XP/7/8.1/2003/2008/2012)
• Active Directory Domain Services, Group Policy, DHCP, DNS server roles
• Avaya PBX (TDM-legacy, VOIP) and Cisco Networking.
• Cisco Router or Access Switch configuration.
• Software/hardware/network analysis, troubleshooting and problem-solving techniques.
• Good communication and customer service skills both verbal and written.
• Proactive, confident, friendly and can deal with different types of people/personalities/ranks across all departments and programs.
• Flexible with shifting schedules.

REQUIREMENTS:

• Preferably male, with at least 1yr experience working in a call center environment.
• Bachelor's degree holder in IT or any computer-related course.
• Preferably 1-3yrs experience working in a collaborative technology environment.

[BDN_Cebu]

So the company is named "Confidential"? or are you not allowed to say the company name? Which is which?

[ninpags]

pls PM company name.