I. 2nd and 3rd line technical support
In this Service Desk Analyst role you will be provide both 2nd and 3rd line technical support services to the companies managed clients.
You will ideally have excellent knowledge of:
-Have a strong work ethic
-MS Office 2003, 2007 and 2010
-Windows XP and 7
-Windows Server 2003, 2008 and 2012
-Exchange 2003, 2007, 2010 and 2013
-SQL 2005, 2008 and 2012
-VMware vSphere, ESXi and vCenter
-VMware Site Recovery Manager
-Citrix XenApp, XenDesktop, Provisioning Services and Netscaler
-Active Directory administration
-Cisco, HP and Juniper network device administration
-HP P2000, P4000 and Dell EqualLogic storage arrays including SAS fibre channel and iSCSI protocols.
- Must have a quiet home office setup.
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II. 1st/2nd line - Desktop support
Experience required:
-Have a strong work ethic
-An experienced Service Desk Analyst with experience of working in a 1st and 2nd Line Microsoft support environment
-Experience of providing support to Desktop, PCs, Laptops, Networks and bespoke Applications
-A demonstrable track record of working on a large busy IT service desk, ideally supporting 1000 users plus
-Strong Active Directory experience
-Experience of supporting Windows 7, Microsoft Office, XP, Outlook, Exchange
-Windows Server 2003/2008 administration experience
-Network experience - Understanding TCP/IP, DNS and DHCP
-Experience of using a Call Management Software
-Experience of using Remote access tools
-Experience of ITIL processes would be desirable
-The ability to communicate effectively at all levels with both the business and other IT departments
-Exceptional customer service skills with good attention to detail and an excellent telephone manner
-Self motivated, enthusiastic and proactive individual who possesses excellent problem-solving skills
-The ability to learn new technologies quickly and be able to work in a pressurized/stressful environment
- excellent communication skill and good
- Must have a quiet home office setup.
The analyst will demonstrate ownership of calls and become proactive in resolving all issues reported to the IT Support team within the agreed SLA’s and timescales and own such issues through to successful resolution, escalating where appropriate. As well as the analytical mind set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills for those less technically inclined.
If you are passionate and enthusiastic about service and considering a new challenge then please send your CV to
wembleyonline@gmail.com for immediate consideration.
Thank you!
Remote Service Desk Tech
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