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    Default Cebu hosts world’s biggest contact center expo on Aug. 28-30, 2013


    Happening now at Lapu-lapu City and the Queen City of the South is the biggest contact center conference and expo in the world. The International Contact Center Conference and Expo 2013 is being help, for the first time, outside of Metro Manila since its inception in 2005. Organised by the Contact Center Association of the Philippines or CCAP, the three day event will be help at the Shangri-la Mactan and Raddison Blu.

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    As she delivered her welcome address, Lapu-lapu City Mayor Paz Radaza said that there are now 15 Contact Centers located in her city.

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    Mayor Mike Rama, during his welcome address, mentioned that Cebu is making waves in the world stage as it now ranks #8 in the world's top contact center destinations according to Tholon's.

    CCAP President Benedict Hernandez says that the industry organization chose Cebu as it is one of the brightest spots in the contact center industry. "Cebu has much to offer by way of its talented and friendly people, modern infrastructure, and sound business climate." Hernandez explains.

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    ICCCE has gathered thousands of contact center professionals including global executives, country managers, operations heads, HR directors, IT managers, industry analysts, and business reporters among others. With a hundred speakers, panelists, and facilitators, ICCCE is considered to be the largest contact center industry event in the world.

    CCAP Events and Membership Committee Head and ICCCE chair Raffy David says - "We always strive to trump our previous events, which is why ICCCE has only grown in scale, reach, and influence year after year.".

    This year's theme is "Where the World Meets the Philippines" reflecting the Philippine contact center's position as the world's top destination for outsourced voice services. ICCCE focuses on the Philippines as a source of best practices, insights, and expertise for contact center operators here and abroad to learn from.

    The ninth run of ICCCE features new formats, including an expanded CEO forum, master classes, and workshops aimed at increasing engagement among delegates expected to come from all over the world. CCAP Executive Director Jojo Uligan says - "ICCCE has become an industry institution that decision makers and stakeholders look forward to attending. We continue to innovate and always offer something new year after year."

    For more information, visit International Contact Center Conference & Expo
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  2. #2
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    Reserved for updates...

  3. #3
    up up and more updates

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    mrsBeoR Galadriel's Avatar
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    "The stock market has no correlation with the economy." - Dr. Bernardo Villegas on his talk on the Philippine Economic Outlook.
    Last edited by Galadriel; 08-28-2013 at 04:00 PM.

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    mrsBeoR Galadriel's Avatar
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    Why are you in the Philippines?
    "Because of 1 word: Hope. I believe the Philippines is one of the hopeful nations in the world. Incredible amount of resources. One of the greater nations in the world." - Bradley Paul Norman, Chief Executive Officer/Managing Director, Taking You Forward, inc.

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    mrsBeoR Galadriel's Avatar
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    "Off shoring is here to stay, it is part and parcel of the new model. It is a case of where one can find the right talents, the right skill set for the right price." - TJ Singh on Global Industry Trends

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    mrsBeoR Galadriel's Avatar
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    "It's real. Cloud technology is already enabling contact centers to achieve their key business goals & take advantage of market opportunities." - Chris Allison, sales specialist for collaboration portfolio TELSTRA on Emerging Contact Center Technologies

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    mrsBeoR Galadriel's Avatar
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    Fact: you need the cloud to keep up. - Vic Tria, PLDT

  9. #9
    Cebu definitely has risen to the occasion by being ranked 8th in the world's top contact centers. Therefore making us proud to be Cebuanos not only that our pride for being a Cebuano elevates as well.

  10. #10
    mrsBeoR Galadriel's Avatar
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    Whether you are a user or a provider, cloud is an important aspect to consider. - Francisco "Cocoy" Fernando Claravall IV, ACCA Board-Globe Telecom, Globe Business

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