ACS, A Xerox Company
Affiliated Computer Services, Inc. (ACS) is A Xerox Company, and is part of Xerox's $22 billion global enterprise with 133,000 employees serving clients in 160 clients. We provide business process outsourcing and IT solutions to worldclass commercial and government clients.
Who we are: We are a group of talented people who provide business process outsourcing and information technology (IT) services to schools, small businesses, government agencies, and Fortune 1000 companies - we span all types and sizes of organizations - worldwide.
We are dedicated to innovation, service and giving our clients the freedom to focus on what matters most: Their real business.
What we do: We have the technology and services to take on all our clients' essential business processes. It's a powerful statement and one that defines and differentiates our company. We offer our clients the most diverse array of business process and IT outsourcing support. We're the people who make technology work for a variety of industries, including education, energy, financial, government, healthcare, retail, and transportation.
We're always looking for people who can help the needs of our clients in a changing global marketplace. if you'd like to be a part of a world-class team, we encourage you to review our current job openings.
We recruit for hundreds of positions in the U.S. and internationally in numerous locations.
FOR IMMEDIATE HIRING: Technical Helpdesk Analysts - Cebu - Pioneer Teams
Cebu (Cebu City) (Central Visayas) - 6/F Skyrise 2 Bldg. IT Park Asiatown, Lahug
Responsibilities:
A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures.
Incumbents are competent to work on fairly complex assignments (and/or portions of large, more complex efforts) and perform a full range of technical helpdesk support.
May provide occasional functional and technical guidance to less experienced staff.
The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
Requirements:
Candidates must have Excellent English communication skills.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.
At least 2 years Technical Support experience is required.
Candidates must be willing to work in Cebu City.
Candidates must be willing to start ASAP.
Walk-in applications preferred.
Pls. bring updated resume & valid ID
and go to ACS Xerox - Cebu
6/F Skyrise 2 Bldg. IT Park Asiatown, Lahug, Cebu City
Mondays - Fridays, 8AM - 5PM
March 11 - 26 & April 1 - 5
90 Technical Helpdesk Analysts - ACS, A Xerox Company
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