WD My Passport Essential not recognize on both mac and pc.. any ideas why?

[pinakurat]

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My less than a year old 500gig WD essential external drive is unable to recognized on both mac and pc.. basin nakasuway mog ingon ani nga problema share lang pod kung giunsa pag sulbad or any workaround..

Though under warranty pa gyud ni cya pero ang kahasol sa pag adto sa gipalitan ug mga important files nga naka store maoy akong sayangan..

Any opinion/help much appreaciated.. TIA!

[CrasHBURN]

please explain "dili ma recognize"... dili ma detect as USB device? or makita ang hard drive but nothing in it?

If you could show a screen shot or even type in the actual error message.

[pinakurat]

my apology for the lack of info bro.. madetect cya inig plugin sa usb pero ang error kay ingon ani.. ive tried around 3-5 PCs inluding laptops got same error.. dili pod makita ang hardrive..



[img=http://s14.postimage.org/fhi7wzhj1/rec.jpg]

[siopao1984]

tried different systems with different operating systems?
XP, Vista, Win7?
same error? usb device not recognized?

[zurita10]

ma change ang usb cord ana? kung pwede ma ilisan, try ug lain cord.

[Vino Kid]

aguy essential, USB controller ug HDD controller in one board... ^try zurita suggestion basin imo usb cable daut...

[werty]

use the original usb cord padala ana... mag low-power na sya if ordinary usb>microusb cable gamit, lacking pin for additional power--basin....touch the case if mu naa ka madungog na gahtik-hagtik na tingog murag read/write heads na mu park-mode...

[hawkshock]

Imo gi try ug paslak sa lain na pc boss? if mao ra gihapon more or less ang prob sa imong external drive. Ipa warranty nalang na boss as your best option.

[CARLOtech]

welcome to the club of WD My Passport Essential..dead usb controller nga unay sa mobo sa hardisk.

[Jason4eveR]

Akong friend naay WD MyPassport Essential 320GB same sa imo problem dili ma recognize, ang iya gihimo is iya gi install ang driver software sa WD MyPassport kato ma download sa ila website and working na karon.

I try lang ni basin mo work nana. Btw, use orignal cable na dala ana.