This observation is purely based on opinions expressed by active members who have first hand experience with call centers mentioned and do not reflect how these companies operate.
Call Center Employee Satisfaction Survey
The worst call center in the Philippines
1. Firstsource - this company is very notorious among forum participants. Their first thread created in the forum was eventually deleted by the admins because it was riddled with atrocious feedback from Firstsource employees themselves ranging from call center mismanagement, serious work ethics problems down to illicit officer relationships. Many have stayed clear away from Firstsource because of these. However, many are also hoping that things have changed in the past year and are now looking for positive feedback.
2. West Contact Services - is probably an all-time "favorite' amongst forum participants because its lack of hiring process organization, laughable company perks and some bad management feedback. According to participants, West Contact Services experiences one of the highest attrition rates for call centers in the country.
3. One Global Contact Center - another notorious employer according to avid forum members for their unfair business practices concerning wages, clusterf*cked processes and unprofessional officer conducts. The original thread for this call center company was deleted for overwhelmingly bad feedback. The present thread for this call center now is riddled with one warning after another from forum members not to even consider this company.
The best call center in the Philippines
1. Convergys - seems has decent good following and loyalty from present workers and even from former employees. Most feedback rings of good management and pride of their culture. Some ex-employees have even regretted leaving Convergys.
2. Etelecare - The former Etelecare (now Stream Global Services) is also well-loved by people who had first hand experience working for them. Good structured organization, rewarding performance incentives and excellent culture puts Etelecare in the same mold of Convergys. It is, however, saddening for some employees that Etelecare has been recently bought out and they are worried that the culture they've tried to preserve may soon die along with the buyout.
3.IBM-Daksh - is well-admired by its employees for its strong processes that support career growth for employees. Run by Indian executives who are big in processes IBM-Daksh provides above average compensation and bonuses to performing employees. You won't find much forum participants blasting IBM-Daksh for negligent, unfair or worrisome business practices.
BEST and WORSDT callcenter in the phil.
Originally Posted by jeanne19
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