Software Based IVR / Call Routing

[lazaro4ever]

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Guys,

I need some expert advice with routing calls. My client has a Skype account with a US phone number. He wants to route calls to different departments. We tried to use Ringcentral, but I can't hear the caller, but the caller can hear me. For outbound calls, it works okay.

I wanted to ask if there is a software or configuration that can help. We also tried 3CX but that did not work for inbound and outbound calls.

Basically, here's the deal.

Customer calls... 888-8888 (it can also be a toll free number)
IVR answers (press 1, for technical support, 2 for customer service, 3 for billing)
Call gets routed to a rep.. (note, there's only 1 person per rep department so nothing to worry about)


Your help will be much appreciated.

[dammy]

3cx is windows base but has limitations in free editions, while in asterisk linux base you have much option to play with.

you are experiencing OWA one way audio, check your logs, probably its in router side in NAT settings. check also your ports if your running sip server you need to open some ports like sip 5060, RTP 9k-20k and probably you need to allow anonymous callers in asterisk.

3cx is very simple in making IVR. asterisk is fun to play, but you need more typing skills than 3cx.

[CentOS]

You can also try Trixbox, and it's free. It's basically * with a front-end GUI using FreePBX.

[odzk]

as far as I know, there is a built-in IVR that you can use from ringcentral (no 3rd party software/hardware needed), we actually have 8 extensions running and so far we dont have any problems with it. We used to have an asterisk server, but it was such a hassle that we always needs to maintain it.

[netcommando]

huh, no idea ko aning istorya da, the irony is i will be dealing this kind of work maybe on the last quarter this year or earlier if madayun...

[masakiton]

asterisk