Hi Guys,
I am an RTA (real Time Analyst) for a BPO company here in cebu. I am starting this thread to help other RTA's, CMS and forcedesk with some frequently asked questions.
please feel free to answer and start a question.
Results 1 to 5 of 5
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10-19-2010, 05:05 AM #1Elite Member
- Join Date
- Oct 2007
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- Posts
- 1,490
CMS (Call Management System) for Call centers
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10-19-2010, 10:30 PM #2C.I.A.
- Join Date
- Oct 2003
- Gender
- Posts
- 2,560
umm, does this CMS thing deal with any programming language?
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10-20-2010, 07:00 AM #3Elite Member
- Join Date
- Oct 2007
- Gender
- Posts
- 1,490
nope it's a software.
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10-20-2010, 07:21 AM #4C.I.A.
- Join Date
- Sep 2010
- Gender
- Posts
- 2,024
Are you using the Avaya CMS Supervisor? What version and who configured it?
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10-27-2010, 11:41 AM #5Newbie
- Join Date
- Jun 2010
- Gender
- Posts
- 18
Unsa man nah CMS??
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