Experience with Globe Chat support

[TiZah]

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I'm having trouble with my Globe Tattoo USB Modem. The modem device is not detected but the storage device is working fine. But the Chat support agent sucksssssss..

Gi sapot ko atong handle name Annie, and Alvin kay way batasan dugay kaayo mo tubag sige ug pangotana not related to my problem, pangutan.on man noon ko about my browser error..

This is the chat log.

Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.
You are now chatting with krissy

krissy: Hi! Annie How can I help you today?
krissy: May I have your Globe handyphone number & email address pls.?
Annie.Alvin: am i talking to a robot?
Annie.Alvin: coz i already answered it many times.
Annie.Alvin: and this chat people keep on disconnecting.
krissy: no po youre talking to a customer service representative
Annie.Alvin: yes i was talking to annie, and alvin while ago.
Annie.Alvin: and both of them cant answer my problem about globe tattoo.
krissy: i do apologize for the inconvenience
Annie.Alvin: any way this chat system is also recorded to my pc, and to be submitted to the proper authority.
krissy: may i know your exact concern?
Annie.Alvin: im just asking politely.
Annie.Alvin: Im having trouble with my Globe Tattoo.
krissy: may I know the error prompt?
Annie.Alvin: "The device has been disconnected or is unavailable"
krissy: may i just clarify is that Broadband Tattoo kit?
krissy: but do you have successful browsing before?
Annie.Alvin: yes it is globe broadband tattoo kit.
Annie.Alvin: yes i was able to use it 3 hours ago.
Annie.Alvin: and now its not working, and im using my other line now.
krissy: It is Error 619?
Annie.Alvin: its not related to browser error.
Annie.Alvin: it is hardware error.
Annie.Alvin: are you familiar with this Globe Broadband Tattoo kit?
Annie.Alvin: ... loading... thinking... or you might disconnect me...
krissy: Ma'am may i know your location for me to check the service availability?
krissy: Ma'am we are not disconnecting, possible that the system is unstable the moment you had chat with them
Annie.Alvin: Paradise Village Banilad, Near I.T Park, and near also to Globe Building.
krissy: i will do everything to help you po
krissy: Let me get back to you on that. Please give me a few seconds to look for the information you need.
Annie.Alvin: miss krissy, its not related to signal and network related problem, it is about hardware po.
Annie.Alvin: kindly check about the problem regarding to hardware po...
Annie.Alvin: I have no problem with the signal, coz im few steps away from Globe building here in IT park where most call center/chat center is located.
Annie.Alvin: ... Are you familiar with PC hardware?
krissy: for PC hardware we have customer service for internet, please allow me to coordinate your concern with our internet team to better answer your concerns.
Annie.Alvin: owkie thank you.
Annie.Alvin: please forward me to any one knows about the hardware related problem to my Globe Tattoo Kit.

You are now chatting with Alyssa

Alyssa: Hi Ms. Annie.Alvin, I see you've already been chatting. Please give me 2 minutes so I can read the previous chat and pick up where you left off.
Annie.Alvin: sure no problem, coz i was talking to 3 chat support today, and you are the 4th.
Annie.Alvin: and this chat is logged.
Alyssa: Yes ma'am, this chat is logged.
Alyssa: May I have your tattoo number please?
Annie.Alvin: Model number or IMEI, or SN?
Annie.Alvin: or SIM number?
Alyssa: Sim number ma'am.
Annie.Alvin: I can't see my SIM number coz i cant access my globe tattoo.
Alyssa: By the way ma'am, may I know your real name?
Annie.Alvin: i wasnt able to write it.
Annie.Alvin: Kweeny Garcia.
Alyssa: How about the sim serial number?
Annie.Alvin: Annie, alvin is my previous chat suuport.
Alyssa: Okay ma'am.
Alyssa: Can I just have the sim serial number?
Alyssa: So I can check your account?
Annie.Alvin: its prepaid, 3082 5515 1102 8016
Alyssa: Let me check ma'am.
Alyssa: As I verified the account ma'am,
Alyssa: I can see that you have insufficient balance to connect to the internet.
Annie.Alvin: excuse me, im talking about the device not my balance.
Alyssa: You won't be able to connect if you do not have a balance ma'am.
Annie.Alvin: Im having trouble with the HARDWARE, not the connection.
Alyssa: Which hardware ma'am?
Annie.Alvin: I can load it anytime aslong if this device is fixed.
Alyssa: Of your computer?
Annie.Alvin: yes.
Annie.Alvin: HARDWARE not account, not internet, not signal related.
Alyssa: Computer hardware or the tattoo hardware?
Annie.Alvin: it's useless to load up my account if my device is not working.
Annie.Alvin: TATTOO hardware is not detected
Annie.Alvin: im using the other USB device and its working fine.
Alyssa: Have you tried to reinstall the device?
Annie.Alvin: The Storage device is working fine but the modem is not working.
Annie.Alvin: I can see the contents of the USB.
Annie.Alvin: The globe installer and everything.
Alyssa: Okay ma'am.
Annie.Alvin: I tried to update the device but its not detected.
Alyssa: But have you tried to reinstall it or download the latest firmware,
Annie.Alvin: Already tried to install it many times, yes already downloaded the latest firmware but its NO USE coz my device is not DETECTED as MODEM.
Annie.Alvin: so I cant update my device.
Alyssa: Have you tried to use the device with other computer?
Annie.Alvin: I tried to use it on my laptop and its not working, also here in my PC.
Alyssa: Okay ma'am.
Annie.Alvin: but my other USB is working fine on both device.
Alyssa: In that case, I will advise you to visit the nearest Globe Store to change the device you ave right now since it is already defective.
Annie.Alvin: no additional payment or what so ever? just present the device? what else I need to present?
Alyssa: Just the device ma'am.
Alyssa: We'll also note on your account the said incident.
Annie.Alvin: Ok thank you.
Annie.Alvin: That's what im waiting for tech support to say.
Annie.Alvin: and not disconnecting me.
Alyssa: You're welcome ma'am
Annie.Alvin: ok bye.

My next adventure if ilisan ba kaha sa taga globe ang device.

[disomniac]

hahha kanahana dLi guro na cLa kabaLo mo troubleshoot or else nagbinugo lang jud brO...

kai dba dapat pLug and play ra man ta na? so possible sd brO na ang device driver na grecognize sa imong tattoo kai katong usa, or else defective jud na cya...

[disomniac]

*grecognize sa computer di...

[darklight]

much better if you call them nlng... bati sad ako experience sauna sa chat support nila...

[flanker]

hehe.. maka sapot kau ng mga local tech support oi.. cge pangutana before maka tubag sa actual problem...
nice kai imong gi logged ang chat transcript.

[c_cebrecus]

the last time i chatted with one i was in a bad mood because my landline problem has been going on for 3months now.. i guess she got pissed too because of the way i was chatting with her, like telling here how incompetent their mechanics are, and asking her how a priority problem could reach 3 months without being solved, and she kept saying "sorry for the inconvenience blah blah" and i said "of course you are!"..

then




she logged off!!! ROFLMAO

[junmar4]

ili ra man na sa globe, bisan sa uban mga tech support, including international support. they do it by the book where the book was made by a person with no technical experience.

[Dondon]

Error 619 mentions about ports or something, so when that girl asked you if it was Error 619, sorry but you were too rude saying that it's not a browser problem, because it really isn't. Mao na siya ang error na mugawas if wala ka'y load. They are obliged to ask you probing questions.

[digitalart]

lol did you try the other usb slots?

[TiZah]

Hahahahah ambot lang dyud anang chat support nila. Dapat unta mo ask sila if it is account, software, or hardware related first.

Suwayi lang ninyo ug chat sa ilang Chat support diba mo ulbo inyong kaspa, tungod sa ka bugo-on, daghan kaayo pa liko liko nga pangutana, dayon e disconnect ka... kinsa gud di sapoton anang 2 ka chat support way klaro mo tubag sa imong problema.

By the book man kaha na ila, bugo-on pud ang nag buhat, if chat support dyud ka dapat gamiton unta ang own knowledge di lang murag robot mag basa pa ug script kung unsay e panguta or buhaton.

Di dyud mo kahibaw mo analyze sa problem, kapila nako nag mention problem with my hardware, mangutana noon ug account nga way load, Idiot dyud.

Nag mention nako nga I have another USB device and its working fine, already tried my USB device to another PC/Laptop but still the same.

Pero ang gi huwat ra nako nga tubag kung mo recommend ba sila dalhon ang unit sa globe center para ilisan.