Cebu Pacific's bad treatment towards "special child"

[sharkey360]

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Bobit Avila speaks out!

Last week, the nation once more read about an incident where Cebu Pacific Air (CPA) mishandled and humiliated a "special child" in a flight from Hong Kong to Manila. As expected, my good friend, Candice Iyog, CPA’s Vice-President for Marketing quickly responded to this very ugly incident saying that the flight crew that was involved has been "reprimanded". Reprimanding the flight crew without educating them on how to handle persons with disabilities (PWD) isn’t enough. CPA must do something more than just a simple reprimand of the flight crew because this is not the first time that this has happened. There were many other similar incidents in the past, which have already ended in our Courts of Law.

A couple of years ago, I have been very critical of Cebu Pacific Air especially when it figured in unexplainable delays. Many irate passengers do email or text us about their harrowing experiences. In fairness, CPA sent Ms. Candice Iyog to Cebu for a meeting with me in order to explain their side of the issues. So as not to be writing all the time about CPA whenever problems arise, I made a deal with Candice that I would pass on what emails I get to her and would only write about the issue if and when CPA doesn’t respond to the complaints. So far so good.

But last year, I was getting emails from Mr. Jovencio "Nonoy" Concha III, a paraplegic who was bumped off on his return flight to Cebu because he wouldn’t sign a waiver. Why wasn’t he bumped off when he flew to Manila? Then there’s the case of Katrina Segundo-Casino who was waiting for her flight from Dumaguete to Manila when she was told that she was unfit to travel without a companion. After a long humiliating argument, her mother found a friend to accompany her on that flight.

Why can’t Cebu Pacific Management care for their passengers with special needs? International airlines
follow certain internationally accepted standards of UNESCAP for a Barrier-Free Tourism in the Asia-Pacific region, where CPA also flies. Such ugly incidents can only mean that CPA management still adopts a 3rd World mentality in dealing with Persons with Disabilities.

One of the things I did for Cebu Pacific was to point them to my sister Adela Avila Kono who is an Accessibility Specialist for the Organization of Rehabilitation Agencies (ORA). Last Sept. 2009 she and Ms. Gigi Ruiz, Executive Director of the National Council for Disability Affairs (NCDA) went to Manila to train CPA staff on how to properly handle PWDs. Unfortunately this incident only proves that CPA hasn’t learned anything from that free lesson they got from the PWDs sector.

Source - A Kalabasa Award for Cebu Pacific Air? - SHOOTING STRAIGHT By Valeriano Avila | The Freeman >> The Freeman Sections >> Freeman Opinion

[sharkey360]

More news and articles about the recent Cebu Pacific flak

A more compassionate society ? someday | Manila Bulletin

Cebu Pacific faces flak over discrimination issue | ABS-CBN News Online Beta

Mother of special child cries discrimination vs airline - Nation - GMANews.TV - Official Website of GMA News and Public Affairs - Latest Philippine News

[peewee_toot]

naka dungog ko ani nga news last saturday sa SM. naa mn sila seminar about AUTISM. ni guest mn mi.

[rodsky]

This issue doesn't need to be sensationalized. The simple fact is, the pilot of that particular flight misunderstood an aviation safety rule which says there is a limit on the number of mental patients on a flight.

http://business.inquirer.net/money/b...dsairline-exec

One may criticize the specific pilot and crew involved, but not necessarily the entire airline.

-RODION

[misha lang]

wrong interpretation of the rules by the pilot and crews.

[worldwide]

It is the responsibility of any airline to educate all its employees of its policy. There should only be one interpretation of the policy and that should be clear to everyone in the airline.

This issue doesn't need to be sensationalized. The simple fact is, the pilot of that particular flight misunderstood an aviation safety rule which says there is a limit on the number of mental patients on a flight.

Business - Pilot misinformed on policy for special kids—airline exec - INQUIRER.net

One may criticize the specific pilot and crew involved, but not necessarily the entire airline.

-RODION

[metalheads]

Bad... advocate bya kog special people.. apil ko anang BESTBUDDIES INTERNATIONAL.... wa are train how to handle them inside and outside of thier comfort zones..student pa gani mi ha??/ sila pd ta to.. they should have a seminar or a class jd.. para sa ila mga crews.. mabati tag samot ana.. cebu pacific is the flag carrier of cebu.. then mao na ang madungan sa mga Vacationist?? when peopel opted to go to cebu.. pina ka first nila masugatan,, if CEBU PAC ila masakyan,,, if but.an ang crew.. plus na kaau na sa city... if bati ang crew... bati sd jd ang city....

[Brendamage]

faetz if c noy2x makapalit tket sa cebu-pac.......laftrip

[SamuraiArcher]

sakay gehapon ko ug Cebu Pacific ani......

[SamuraiArcher]

Bad... advocate bya kog special people.. apil ko anang BESTBUDDIES INTERNATIONAL.... wa are train how to handle them inside and outside of thier comfort zones..student pa gani mi ha??/ sila pd ta to.. they should have a seminar or a class jd.. para sa ila mga crews.. mabati tag samot ana.. cebu pacific is the flag carrier of cebu.. then mao na ang madungan sa mga Vacationist?? when peopel opted to go to cebu.. pina ka first nila masugatan,, if CEBU PAC ila masakyan,,, if but.an ang crew.. plus na kaau na sa city... if bati ang crew... bati sd jd ang city....

an example na ang ato rang igsoon na Pinoy ang midaut nato....ka simple ani na issue nganong padak-on paman, di mahibaw-an nuon tibuok kalibutan.....