Truth About Call Centers

[hardlock]

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Dili akoy gahimo ani ha, basin masuko mo nako...

Got this from yahoogroups

Just wanted to post this so you can share any of your views & comments regarding this, so others who are interested to work in the call center industry will know if this is crap or not...


Perhaps many people have already written about the wonders and benefits of the call center industry: how it has been providing generous pay, perks and privileges to the twenty some things, or how it has provided jobs to thousands of Filipinos all over the country. These are the known facts. But what about the unknown bits and pieces that make up a call center? Often times, things “unknown” are interpreted to mean scary or ugly or even taboo. In the call center industry, however, it does not need to have always a negative connotation. So I am writing to share with everyone some unknown facts: anecdotes, procedures and other crazy stories that make an entire industry. These are basically experiences someone inside the industry encounters almost on a daily basis that may shock, disturb or simply amuse. Are you ready?

Fact No. 1: The call center is the new church of the gay religion. Work in a call center for just one day (or night, since most call centers are on graveyard shift anyway) and you will meet dozens of gorgeous, uh, men. They can be divided into three groups:

(1) The homophobic straights (these are the guys who would pulverize over-aggressive gay men in public restrooms)

(2) The curious straights (their primary preference are women but when enticed or seduced by gay men, they give in), and

(3) The certified gays, who can be sub-categorized into two groups – the peppermints, a.k.a. “Pa-MHIN-Ta,” (discreet, still-hiding-in-the-closet gay men, and the flamboyant who either cross-dress or are just too loud and proud of their homosexuality).

Fact No. 2: The call center industry is the breeding ground for “college bosses.”

Gone are the days when atypical boss was an old, fat, balding guy who ordered everyone around and asked anyone to fix him a cup of coffee. In the call center industry, you get to meet very young bosses whose ages range from 22 to 25 years. They are definitely not the classic “The Devil Wears Prada” bosses, instead they are your carefree, fresh-from-college bosses who love to party and drink Starbucks coffee as if it’s water. Oftentimes, these bosses get to where they are not because of their superior skills and intelligence but because of their great “talent” to smother their own bosses with praises and compliments and their ability to kiss butts.

Fact No. 3: The call center industry is slowly turning into a haven for the “plastics.”

The movie “Mean Girls” glorified the “plastics” as portrayed by Lindsay Lohan and Rachel McAdams. They are basically persons who do not show their true colors, and most of the time they engage in backbiting. Working in a call center exposes you to the world of “plastics.” Beware of those who treat you extraordinarily nice, those who appear too friendly, because they are oftentimes the same persons who say the unkindest things about you behind your back. Once I took an elevator, with two colleagues whom I will just call Gorio and Tekla. We made small talk and I heard Tekla say, “Gosh, Gorio, you’re so funny talaga…” and ended with a sweet, melodious laugh. Gorio laughed with her and got off the elevator. As soon as the poor guy was out of earshot, Tekla looked at me, made a face and said, “Gosh, Allyn, I hate that guy! He is so 'pa-bibo'… taking out our boss for cocktails just to get promoted. He’s so undeserving! Duh!” I wanted to ask Tekla, “Wasn’t it just seconds ago when you were cracking jokes with Gorio? And now you’re telling me you hate the guy?” Like, duh!

Fact No. 4: The call center industry is the modern-day Garden of Eden.

Remember it was in that garden where Adam and Eve met and fell in love, and now the call center is a paradise for lovers. It is where single men and women meet, work together and fall in love (TRUE!). It is also where married men and married women meet, work together, fall in love and leave their wives or husbands (VERY TRUE!!!).



Now would you still like to work in a call center?

[aurelio]

yup, i would still work in a call center..hehe,aware naman sad ko nga in.ana jud sa callcenter..bisan asa cguru nga company even if dili callcenter, ni.exist jud ang ina.ana nga mga klase sa taw og mentality sa taw...wa man nay blema, as long as tarung lang ka sa imong trabaho and kabalo ka mudala og lain-laing klase sa taw...

[mr_kyme]

"Call center that it calls for a money"

-- i got this statement from the other forum i dnt knw what does it mean. ^_^)?

[gogeorge01]

I agree!!!

[b|tcH_g0dd3sS]

"Call center that it calls for a money"

-- i got this statement from the other forum i dnt knw what does it mean. ^_^)?

OT: That's a pretty stupid statement if you ask me. and Grammatically incorrect at that.

[r0mm3L]

aww lifestyle raman d i ni gi hisgutan, abi nakog health issues.

[Kurth]

Crab mentality also exists in the call center industry. . .

[mariaClara]

tuo man mu ana oi..

sa ma-igo lang..

if you know u'r not doing anything wrong or immoral, padayon..
if it brings food to ur table.. hala sige.. kombate..

na-suya ra nang nag-suwat sa article..
basin personal experience na niya..
nya iya dayon ispread para ma-bati ang image sa callcenter industry..

[jOaL]

hahaha mao bah?

[matrixcs]

lol i got that statement too.. but i will tell you this.. for my 6 years experience in a call center... wala man ako nakita na ganyan.. i think it really depends on the person.. why attack call centers so much? all people there are working hard and sacrificing their time to simply earn.. i dont see any point on that.. though we know there are some call center agents doing that.. but that does not reflect the whole industry....

i resigned in the call center industry because now i am teaching in a school here in cdo. all my trainings and all that i earned helped me to be a good and Godly person..

ako lang advice...

if you guys are planning to work in a call center..

1. Thank God for all the blessings.
2. Work = Professionalism
3. Work with integrity
4. aim for excellence..

and all blessings will follow