Neo Galaxy Shop...

[Inting Mnemonic]

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oh and by the way... if nakabasa ang gwapo kaayo na sales person dra sa NEO Galaxy... don't think naa ra ni xa nako gishare na experience sa Istorya... It's on my BLOG, Twitter and Facebook account... wait, you didn't think I was gonna take all of this lying down did you?

...this only shows that you are a COWARD dude, face and talk to Neos about your precious item..the guy is very nice to talk with..he can give you options and a good deal rather than blabbering all over the thread..

[danzrule99]

...this only shows that you are a COWARD dude, face and talk to Neos about your precious item..the guy is very nice to talk with..he can give you options and a good deal rather than blabbering all over the thread..

COWARD dude? I already faced them and wasn't treated very nicely! I'm sure he is, I'm not saying anything bad about him. Still it doesn't change the fact that this was my experience as a costumer and I have the right to express it. No I'm not going to waste any more of my time than I already had... Imagine consolacion amoa and I took the time to go there only to be treated like that. I'm at the customer service industry myself, I work as an agent so I understand there are some things beyond their control and I get that... It's just the way they coldly addressed my issue that really pisses me off... they didn't even try to help and they said point blank na wala daw silay mabuhat.... they could have at least helped talk to sir NEOS himself during my visit there pero wala jud! gkataw-an pata sa duha......

[2001orangess]

i have to agree with danzrule99, he should be able to express how his experience went. if they didnt want any bad publicity, than they should have at least gave him the option to rectify the situation that they can both agree on and not just push him aside.
Anyway, i had a bad experience from them a couple of years ago and I vowed never to go back....since than I have bought 2 ps3, 1 250gb xbox 360, 1 wii, 1 psp, countless legit games and random crap like controllers, hard drives, etc

btw, im not saying that the store is bad or whatever, i just had a bad experience there hence i dont shop there. But I'm sure many of you have had good experiences.

[iwantmyboyfriend]

Yeah bro.... charge to experience nalang jud ni akoa... never again.. I was planning to buy a PS3 here sometime next month but this experienced literally crushed my confidence in their products and services... I would relent na this is in fact negligence in my part but only because I trusted their products and services.... I never actually even looked at the memory card until it had problems with it... gisulod ra xa dretso so unit and uploaded the free 8 games on it! So I can't determine whether the crack was there in the first place or not... even if the crack happened afterwards, how could that happen when the memory card was just inside my psp unit all that time? You have to agree na it speaks worse about the quality of their products... and to have them say its "disposable:". I wouldn't pay 840 for anything that's disposable... Now I'm back to my 2 Gb memory card, which by the way came along with my purchase of a PSP 2000 from YOUR SHOP several years ago.. So you see, you guys see,, you've lost a repeat customer! and you can be sure na if somebody asks me about your shop, I wouldn't be saying anything good from this point on!

Maybe next time, I should be wary huh and inspect memory cards or any other products and services that I buy maybe even take images of it too from the day of my purchase... sounds paranoid huh but I figure na its the only way to protect yourself from this kind of experiences.. Yeah I hope sir NEOS could help, but I don't know him or anybody connected to the shop... So I'm not holding my breathe and I'm just writing it off as a loss. Also in frustration I already threw away the memory card after trying to open it to see if the chip was still in tact, and it was.... the crack they say was just on the housing, the part where the contact points are which unlike the original was made of some rubber like material instead of solid plastic... I already disposed it because as that guy there said it was "disposable" LOLZ ato niya....

COWARD dude? I already faced them and wasn't treated very nicely! I'm sure he is, I'm not saying anything bad about him. Still it doesn't change the fact that this was my experience as a costumer and I have the right to express it. No I'm not going to waste any more of my time than I already had... Imagine consolacion amoa and I took the time to go there only to be treated like that. I'm at the customer service industry myself, I work as an agent so I understand there are some things beyond their control and I get that... It's just the way they coldly addressed my issue that really pisses me off... they didn't even try to help and they said point blank na wala daw silay mabuhat.... they could have at least helped talk to sir NEOS himself during my visit there pero wala jud! gkataw-an pata sa duha......

Ngano man intawn imong gi labay oi.. you wasted time and energy writing about all this hullabaloo nya dli ra diay ka gusto magkig negotiate..
If you don't know the owner, you have to ask for him sa shop. sayup giud imong mga plano dude.. sayup giud ka...

suwayi ra gud paninda aron maka encounter ka ug customers pareha nmo...

[Stephengeek]

na mao nani, All I can say Neos is a good seller ug maayu nga tag iya, ang nka paet lang ani kay ang "uban" tig bantay maoy blema dha, sometimes maayu naay mood hihih. pero ang karaan tigbantay dha maayu na.

[danzrule99]

Ngano man intawn imong gi labay oi.. you wasted time and energy writing about all this hullabaloo nya dli ra diay ka gusto magkig negotiate..
If you don't know the owner, you have to ask for him sa shop. sayup giud imong mga plano dude.. sayup giud ka...

suwayi ra gud paninda aron maka encounter ka ug customers pareha nmo...

Dude I'm not taking this the wrong way because this is all about sharing of opinion and this is experience so you can't blame if I'm this pissed off about the issue. Again I'm sure he is but I didn't know that when I was there at the shop. I don't know NEOS and his reputation for being helpful towards his buyers. All I know is the the way I was treated by the sales person there... I didn't write all this for negotiation. I did to let others know about my experience and I'm not asking anyone to care. Like I said Im not about to take all that lying down....

Think about it... costumers go to you if they have a problem to ask for solutions, anything that you can offer. You never ever say that you simply can't help and you don't downplay your products and call them "disposable" as an excuse... If that guy politely said that Sorry sir this is beyond my control, Im sure I checked the item in good working condition before I gave it to you. You see if there are cracks on the unit our supplier wouldn't be able to accept it either. So forgive me if I can't issue any replacement for this unit. However, perhaps sir Neos can help if you talk to him... he'll be here at blah blah blah...... See? if it turned out like that do you think any customers would be pissed off?

You may say its my fault for buying non authentic products, I wasn't aware its not authentic either although you may say obvious nah because of the price... So is it to say that its my fault for buying from this shop? Think about all that please before you judge me as a consumer... I'm not demanding. I wasn't even angry or shouting when this happened. I was calm.. All I wanted was a solution and not somebody telling me na walay mabuhat ana and something that i paid for is junk. Do you down play your products saying na "disposable ra na xa" is that a good practice in customer service? Think about all that. If I was offered a discount I would have just bought another one thinking its the best resolution that I can have... But they didn't give me any solution, its like they can't wait for me to leave and just accept everything. Think about all that please...

[2001orangess]

na mao nani, All I can say Neos is a good seller ug maayu nga tag iya, ang nka paet lang ani kay ang "uban" tig bantay maoy blema dha, sometimes maayu naay mood hihih. pero ang karaan tigbantay dha maayu na.

Well having employees who only help you when they are "in the mood" isnt a good representation of him nor his company. They should be accommodating because that in itself speaks loudly about how the store is run....

and also this is just a personal opinion... I would much rather have the owner not know me and treat me with respect or genuine care than be close to him and get preferred treatment. why you ask..because it shows that he has the integrity to deal with each customer equally....but thats just me :P

[2001orangess]

Ngano man intawn imong gi labay oi.. you wasted time and energy writing about all this hullabaloo nya dli ra diay ka gusto magkig negotiate..
If you don't know the owner, you have to ask for him sa shop. sayup giud imong mga plano dude.. sayup giud ka...

suwayi ra gud paninda aron maka encounter ka ug customers pareha nmo...

well, i think he wasted more time (and money) going there and getting the cold shoulder than writing about his experience on the internet... fyi, if the employees aren't accommodating than how would he be able to find out who the owner is and when he can reached.

and also, just be reading about his experience, his is nothing compared to what i dealt with... and if i had employees who didnt treat my customers with respect, they would be reprimanded, if done a second time, they would be fired

[danzrule99]

Well having employees who only help you when they are "in the mood" isnt a good representation of him nor his company. They should be accommodating because that in itself speaks loudly about how the store is run....

and also this is just a personal opinion... I would much rather have the owner not know me and treat me with respect or genuine care than be close to him and get preferred treatment. why you ask..because it shows that he has the integrity to deal with each customer equally....but thats just me :P

I totally agree with you bro... Some of you here may say na I don't know what its like.. na I should try to be a seller para makaencounter kog customer na pareha nako.... I am an agent, I deal with customers far worse than that on an almost daily basis. I understand its tough, you deal with customers the whole day, you are tired, you are stressed out physically or emotionally. But that's all part of the industry you chose to be in. Customer service professionals represent the reputation and identity of any business. If unsa ilang impression nimo, that will reflect to the whole business! You never say " I can't help you" to your customers, because THAT IS YOUR JOB isn't it? to help customers? and you never say anything bad about your products and services or call it disposable! Two capital offenses na in our account and you can get kicked out for that!?

In my side I never really knew NEOS or his reputation as a good and helpful seller so I apologize if I'm somewhat ruining that by posting my experience here. All that I know was that there is this shop in emall called Neo Gamer's Galaxy and until recently its the only place I go to if I want to buy anything for my gaming needs. I don't go there really often, about once a month... but now no more...

[danzrule99]

na mao nani, All I can say Neos is a good seller ug maayu nga tag iya, ang nka paet lang ani kay ang "uban" tig bantay maoy blema dha, sometimes maayu naay mood hihih. pero ang karaan tigbantay dha maayu na.

I'm sure he is bro. a lot of people here have been saying the same thing. I never said one bad thing about the seller. pero di na mahimo na mood2x lang ka kung dealing with customers. I don't know what made them treat me that way, was it because nag pambalay and tsinelas ra ko when I went there? hadlok ko tulison gud so ing-ana ra jud ako sinul uban kung musuroy near colon. Still I had the receipt and nakigstorya ko nilag tarong... there's no reason for them to treat me that way. In this business, you should always offer a solution.. If they really can't do anything about it then they should give me someone who is in the position to make compromises- in this case, sir NEOS. and how would he feel if he finds out one of his staff called his products "disposable"? but its too late for that now... unfortunately nalabay na nako in frustration... If I had known earlier, then I wouldn't have attempted to open it myself thinking na wala nay mabuhat ato.And the reason I didn't ask for sir NEOS while I was at the shop is because I didn't know he existed and they didn't suggest talking with him in the first place..