Which is the best STARBUCKS in Cebu?(Ayala, SM , IT park or Banawa)

[am_believer24]

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nindot sa IT park...Ü

[mitchico]

Starbucks ayala [first branch i've been to.. I had no problem there ever since though.. and i think springfield was right you should have taken that/those employee's names ]
starbucks IT park [very nice too]
starbucks Banawa [been there only twice, it's the most quiet starbucks branch that I've been to..]
I've never been to the starbucks SM branch yet though.. haha..

[jlodarl]

I prefer Starbucks SM.. friendly ang environmetn than ayala..

[rowcie7]

starbucks paseo banawa... scenic mapa morning afternoon and night... cozy mas nice mg hang out..

[edgeknife]

so far only starbucks SM ang akong permi anhaon... i have been with IT park, banawa, ayala, club ultima... pero sa sm ko permi mag anhaan...

[babesjo1]

starbucks ayala man ko tig adto duol raman gud sa work place nako..

[bloodguilt]

This is the email i sent to Rustans Coffee, the Philippine franchise owner of Starbucks.


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Hi,



My name is Jeffrey Wong, from Mandaue City Cebu, and presently working at Some Company Name.



I emailed you because of a “minor� issue encountered at Starbucks Ayala Cebu, when one of my companions found 2 screws in her cup of coffee. It happened around 12:00 midnight of August 27. There were about 6 of us, and each of us had coffee. I believe it was all our first time to visit Starbucks. We all enjoyed not just the coffee but also the place. Then my friend wondered why she can hear an unsual sound everytime she drank the coffee. The coffee was half full when she discovered 2 screws inside the cup.



We called the attention of the staff, then we gave the 2 screws already placed inside a paper cup. We were expecting either of two things from them: A replacement of the coffee or an apology. An informal apology was already enough though, never mind the replacement. Minutes passed, and we heard nothing from them. So I went to the counter and asked if they have email. The lady (i believe she's part of the admin staff) asked me if "it was about the 2 screws" and i said yes. Then came a reply from her that i wasnt expecting. She basically said, Sir, there's nothing to worry about, because the 2 screws are clean, and besides it's already midnight when you ordered the coffee.



Okay, let's say the screws were 100% clean, and germ-free. What if my friend accidentally swallowed those “clean� screws?





More power (and grace) to the Stabucks franchise!



Attached is the receipt or if you don't want to download the attachment i provided a link to it.

http://www.yourimagehost.com/is.php?i=25010&img=rc1.gif



God bless!



A concerned Starbucks Customer,



Jeffrey B. Wong

Hahaha! Funny story but this is TRUE. I was a Starbucks [employee] and has worked for them for more than 4 years specifically here in Cebu. First, the main reason why you got screws in your coffee cup when you dine late at night, because Starbucks usually close around 2-3am [except those that operates 24/7]. As per SOP [standard operating procedure], baristas performed what they call pre-closing cleaning 15 minutes before they officially closed or after they do 'last call'. Pre-closing chores includes cleaning and maintenance on equipments, utensils, etc. They do this to save some time closing the entire store. Baristas would usually clean or closed out a certain thing or area that is not needed anymore.

The Espresso machine, Pastry case, Lobby, etc needs to be thouroughly clean and ready for the next day operation [baristas take out the filters inside the machine that filters tha coffee ground whenever they brew or pull a shopt for your latte or espresso.

So, I guess what really happened here was that they [barista assigned to clean and closed the espresso machine] did a pre-cleaning on espresso machine [this machine has four porta-filters or four brewers] and she perhaps cleaned all of these filters and its screws while the store is still wide open. Tsk, tsk, tsk! This is not proper based on the company's SOP but unfortunately, they didnt follow this simple rule.

With regards to your email message to Rustans Coffee, I am not sure why they didnt respond at all. But usually, whenever they receive any complaints from customers and employees, they responded and dealt with it accordingly. Starbucks Coffee, as far as I know is very particular when it comes to Customer Service and Satisfactions. In fact, they are known world wide for this. Are you sure you shoot your email to the right bin? Where did you get their email add from?! On the other hand, there's another way for you to make or write a complaint to the management by their 'How are we doing?' flyers. This is 24/7 available at the condimant bar. This piece of paper contains email, phone and even main office address.

About the comments of other Istoryans here, thank you coz you made me smile just by reading your possitive and negative comments. Indeed, we cannot please everybody. Peace to you guys!

Bloodguilt!

[beyee]

I feel more "at home" in SM North Wing
If you're a regular, they would know your
drink right away which makes you extra
special! The baristas would also suggest
what other drinks or pastries you should try
out to enjoy in your next visit -- this means
they REALLY KNOW WHAT THEY'RE SELLING

and oh, the baristas have the BEST WINNING
SMILES as you enter their cafe

Now that's what I call a service of warmth and
happiness over a cup of joe

[fern-pewee]

grabe noh! mai ta i pa sunstar ninyo.... ingnaa sa sila nga if wlay settlement ani ipa sunstar ta mo...da da .. ul get more than just cofee..hehehehehe!!!

[mio]

suwayi ninyo starbucks sa ubos sa club ultima di bah magpangiyod mo if makatilaw mo...hahaha

Wa lagi ko nagpangiyod bro? Ahahaha