CALL CENTERS: Labor Unions are watching...

[FK]

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I believe it's beside the point whether "other industries need it more"... if call center employees want to form a union, they should. It's well within their rights, and is supported by the law.

yup i agree... forming/joining a union is every employees right.
but on my part i was just pointing also other industries so that people will also know that it's not only call centers who needs attention from this predatory employers.

and I want also to find out what are the malpractices that some of the call centers are engaged in... is it a company policiy or just a policy of a certain individual (supervisor/manager). Â*Coz people might get afraid to get in to call centers because of this. Â*As the thread title says CALL CENTERS... it is somewhat implying that they are all are alike.

ako lang ibalik ang original issue with regards to transportation/buses for employees. Dili ba ang mga employees sa mga call center gitagaan og transportation allowance?

[LytSlpr]

@lytsplr: not raising it is not the fault of the company/industry, it is the employee's fault.

the burden of proof is on the management? haha think again, the burden of proof is on the accuser (employees) and not on the accused.

I agree but it's not that easy when you are IN there, trust me. That's make it even harder because people are scared.

[LytSlpr]

I believe it's beside the point whether "other industries need it more"... if call center employees want to form a union, they should. It's well within their rights, and is supported by the law. Call Center employees should form a union precisely so they can raise their grievances to management with less fear of being harrassed or terminated.

MY POINT EXACTLY!

[LytSlpr]

I believe it's beside the point whether "other industries need it more"... if call center employees want to form a union, they should. It's well within their rights, and is supported by the law.

yup i agree... forming/joining a union is every employees right.
but on my part i was just pointing also other industries so that people will also know that it's not only call centers who needs attention from this predatory employers.

and I want also to find out what are the malpractices that some of the call centers are engaged in... is it a company policiy or just a policy of a certain individual (supervisor/manager).Â* Coz people might get afraid to get in to call centers because of this.Â* As the thread title says CALL CENTERS... it is somewhat implying that they are all are alike.

ako lang ibalik ang original issue with regards to transportation/buses for employees. Dili ba ang mga employees sa mga call center gitagaan og transportation allowance?

it is a company policy or practice. problems with specific individuals is a different issue but here's the funny part because of the nature of these policies some superiors develop an attitude because they are made to implement the policies at their own discretion. the policies are black & white but the implementation is grey. that's the reason they can play god. so if you are not agreeable with your supervisor, you are not protected by the policies. your issue will be raised to HR just for proof reading then patay kang bata ka! this happened lots of times some people even had to bring lawyers.Â* it is truly sad that a good number of employees leave a company with anger, spite, bitterness and heavy heart because if you don't like work for them anymore and would want to move on they will squeeze you.

yup, but in a particular call center it is standardized but I believe a certain call center in near BIR Mandaue, the transpo allowance depends on the distance of your residence. This is more preferred & I should say is fair.

on a different note, there is a call center in manila that has a nasty habit of terminating employees when they resign and it even reached the courts, i read it somewhere before in the net but i was not able to follow the progress of that case and know the decision.Â* it's like if an employee wants to resign, they will prove that an employee is not performing well because they technically can.Â* the expectations are so high that it is made for an android and i'm not kidding nor exaggerating. as i've always said time and again to my ex-colleagues, even the most dynamic human being can only do so much at a given period of time. heck, if a call center will really go by the book a good 50% of employees will be terminated due to schedule adherrence alone and another 25% for performance.

[LytSlpr]

Kung mo-ingon hinoon ka nga mag mutabang mo ug form ug UNION ang SALES GIRLS sa GAISANO. Kana mas suporta ko ana, put your effort and advertising campaign where its most needed and obviously it's not in the CALL CENTER.

bitaw... kinsa kaha makatabang ani nila... usa sa ako nahibaw-an nga binoang gibuhat ani nila is what they call DOUBLE PAYROLL.

@lyslpr: I hope you can provided this malpractices and what actions did you take against this call center.

Personally, I cannot take action because I did not experience it personally and the policy covers everybody but some people good people did experience a big fatal blow.

[scooby-doo]

@lytsplr: not raising it is not the fault of the company/industry, it is the employee's fault.

the burden of proof is on the management? haha think again, the burden of proof is on the accuser (employees) and not on the accused.

I agree but it's not that easy when you are IN there, trust me. That's make it even harder because people are scared.

easy or not, you have to voice out. if not, then you have to compromise and stop complaining.

[FK]

Personally, I cannot take action because I did not experience it personally and the policy covers everybody but some people good people did experience a big fatal blow.

libog ko gamay... you said that it's a company policy... and it covers all... but why is it that you haven't experience it personally?

[LytSlpr]

Personally, I cannot take action because I did not experience it personally and the policy covers everybody but some people good people did experience a big fatal blow.

libog ko gamay... you said that it's a company policy... and it covers all... but why is it that you haven't experience it personally?

i'm sorry for the confusion, what i meant is that the policy exists, i mean it's there but i was not directly involved or was not the one who broke "their" policy.Â* Â*the majority should have opposed to that policy and the people who was directly affected by that policy or practice should have fought back in court.

[scooby-doo]

the problem therefore is not with the industry and its policy but on the implementors. blame them and not the industry.

[LytSlpr]

@lytsplr: not raising it is not the fault of the company/industry, it is the employee's fault.

the burden of proof is on the management? haha think again, the burden of proof is on the accuser (employees) and not on the accused.

I agree but it's not that easy when you are IN there, trust me. That's make it even harder because people are scared.

easy or not, you have to voice out. if not, then you have to compromise and stop complaining.

i did & i compromised but the catch unfortunately is to have a mass action. just like the state of our country.