hey, tnx.. im a nurse working as a call center agent.. yeah, times are tough now.. i experienced some of the things that u mentioned, eyebags being one of them.. i used to say before that you wouldn't catch me in a call center but lo and behold,, im almost 2 years na did2.. i cant really say that i love the job but mostly its bec of the camaraderie with my co-workers ( and the salary of course) that keeps me going.. although i dont smoke and i rarely drink, the threat of breast cancer is quite alarming.... yes, life in a call center is fun, but in a way... we all take the risk of health problems.. basically from what i can glean from ur article, the secret to success in a call center job or any job for that matter is BALANCE.. balance ur time, money, leisure activities and stay healthy!