Call Centers are not for no brainers, Every day is an adventure.

[orochimaru700]

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diba sir mao na ang main objective sa business.. aron maka kwarta?
mao bitaw nag outsource sila aron maka save ila business

yes tama ka sir, but since 101% accepted sa filipino ang ingon ani nga standard, then we can't hope progress to the country... mga foreign business giants mosamot ka kwartahan, ang filipino mosamot ug shrink...

[BloGgerGurL]

I've tried both, as a Sales Rep and Technical Support. Mas stressful gyud ang Sales oi. Kay you need to convince them about the product through what you say on the phone. Nosebleed gyud.

Technical Support sad. The customer has 5 laptops with different OS, and a PC that she wants to connect through wireless. Plus its the first time to set up the connection. Naa ba gyud router. Geez.

But I prefer Technical Support gyud kaysa Sales.

[BloGgerGurL]

Naa pud baya mi metrics i meet.. Di lang kay mag answer mig calls oi. Nah di jud lalim ning tarbahoa. Tarbaho gyud sya nga tarbaho. If naa lang unta mas sayun2 ani adto ko oi, kaya lang gamay ang sweldo.

We should be thankful gani kay it brings a lot of opportunities. Unsa na lang kaha ni Philippines kung walay BPO.

Angay mo manaway kung nakahatag mog panarbaho sa uban.. Kung wala, maayo pa maghilom.

[masakiton]

yes tama ka sir, but since 101% accepted sa filipino ang ingon ani nga standard, then we can't hope progress to the country... mga foreign business giants mosamot ka kwartahan, ang filipino mosamot ug shrink...

diba sir ang singapore daghan man foreign business giants didto.. wala lagi sila ni shrink?

[BloGgerGurL]

dakon sakto
kasagaran pud nang hawa sa callcenter dili tungod sa schedule.. nag lisod or wala sila maka kaya sa trabaho

wala ka meet sa metrics.

[indie]

this job not only requires IQ it also takes good EQ to perform well in this career

[kerengkeng42]

I agree with you there are a lot of callcenter agents who are dumb.

Such arrogance. Oh...a douchebag speaks. Interesting...
Question. Do you have a job now?


Though im not a CC agent, i think its not right sad nga manginsulto kag in ana sa ila.

spoonfed? pagsure oi.. lol

mao lagi ni.. ang mga sweto kaau ug callcenter mao man ning mga tao nga wala pa makasuway or wala nangadawat.. hehehe

super likey! mao nay gitawag natong mga "know-it-all"

[miyay]

kalingaw sa inyo mga stories.

i tried applying sa convergys (banawa) sauna. pagcontract signing na, niback out ko kay naghunahuna ko na inutil kaayo ko kung lawom na sa gabi-i og di ko gusto mamatay og sayo kay kulang sa katulog.

cheers to you, cc peeps

[iProvide]

For me... mga maau pud ning mga taga.call centers oi... naay daghan mga professional dha nga nagcall center bisan dili inline sa ila profession... ang dis.advantages lang ani ky if u decide na mo.work ka sa u field dili ka.competitive and im sure bagsak ka sa technical and written exam sa u field....Naa koy friend na mao nay nahitabo sa iya. So, until now nagcall center lang ghapon sya.... dili man jud dako ning sweldo sa call center kay i guess 12+k to 40k pinakadako nya depende sab na sa project cguro... Kapoy lang jud nang ila work...

[reginakrys]

Some people discriminate us call center agents dumb. Being a call center representative for almost 3 years makes me realized that our job is not for no brainer job, but we need Logic and analogy to resolve each customers concern. Everyday is a new day, new adventure and new issues that needs to attend to and needs thinking to find the best resolution for every call. Lots of people discriminate our job it's because some of the company accepts high school graduates but you know, as long as they are earning in good ways.

maybe this is the reason why some people tend to discriminate against call center agents.. no offense.. just because nakasulod kag call center, doesn't mean maayo na kaayo ka mu-english.. SOME cc agents just love to flaunt their "language skills", even though inappropriate sa situation or location..

though saludo kos cc agents oi.. dli lalim magnight shift pirmi, ug dli lalim mag-explain to the perpetually idiotic people who are their customers.. labi na sa akong bana nga ex-fulltime cc agent, mao pa jud akong nurse sa balay kay bedrest ko for pila ka months..