Miriam: Ph will be world’s call center capital

[RMK711]

The real reason of sudden boom of BPO industry in Phillipines, Tax Breaks Incentives and Tax Holidays.

Because our tax laws are oppressive, confusing and the people implementing them experts in harassment, intimidation and corruption. No foreign investor in their right mind would invest in our screwed up country if they had to pay the right tax and had to be subjected to our intolerably thick-faced and stupid BIR personnel.

[masakiton]

sa callcenter industry daghan ma dawat pero gamay ra mo survive
daghan nag tuo sayon ra ang trabaho sa call center agent (mo tubag ra ug phone)
daghan skills managamit
1. psychology - imo i analyze unsaon pag deal sa imo ka istorya (lain2x taw = lain2x personality)
2. Police - probing questions (kahibaw ka mo pa tuyok2x sa istorya aron ma kuha imo info)
3. Abugado - sakto man or sayop dapat kaihbaw ka mo bali2x sa istorya
4. Teacher - customer education labi na sa mga "why"
5. multi tasking - maminaw, mag hatag instructions, mag document, chika sa tupad
6. Above average Computer knowledge - gamit kaayo labi na kung tech support

kasagaran nanghawa sa callcenter kana ila gi ingon gikapoy na = dili na makaya ang trabaho

Agree ko ani.. hehe. Sad kaayo ang pilipinas kay ang #1 job para fresh grads call center agent. ang call center agent sa ubang nasud considered na one of the worst jobs.. almost like slavery. many americans would rather be unemployed than work in a call center.

ngano naka ingon man ka nga likes slavery ang mga nag trabaho sa callcenter sir?
gusto nila ma unemployed rather than working in a call center kai dili nila ma kaya ang trabaho nga mo tabang ug maminaw sa ila kababayan
sa singapore daghan nag trabaho sa callcenter nga mas dagko pa ug sweldo sa average singaporean

[masakiton]

tapulan lang gyud ang mga americano, ug ingon ani man lang samot kataas ilang unemployment rate. i have a neighbor nga niuli dri, mga black americans maglinya sa ilang social welfare office mangayo ug kwarta! well filipinos would rather be employed than having no food on the table.U bisan asa nimo ibutang ang pinoy bsta mkatrabaho lang, being a call center agent is a decent job after all..

dakong sakto ...
wala nata ma buhat sa mga crab mentality sa mga pinoy
daghan kaayo night shift nga trabaho (security guard, nurse, police, army, engineer, factory worker) pero ang callcenter agent lang ila initan tungod sa sweldo

[itzurisen]

Dili ni tinuod. In reality Americans are one of the most hardworking people in the developed world with the most overtime clocked among the richest nations. France on the other hand, has the least number of working hours per week and the greatest number of vacation days in the developed world.

The reality is that Americans want to work in jobs that befit their education and intelligence. It is kind of a waste to see computer programmers, engineers and other highly educated individuals working in a call center. It's a waste of their talent and an insult to their training. Americans can be choosy because their economy is diversified. Their economy is diversified because there are many successful businesses. There are many successful businesses because their government and laws are pro-business and encourage businessmen to invest more money.

Contrast that with the Philippines. In order to attract even the smallest of investments, the investment has to promise the foreigners massive amounts of profit in order for them to even bother taking on the risk of investing in such a pro-labor, poorly governed country with a shaky justice system. This means that the labor cost and wages must be so low compared to doing business in their own country to guarantee fat profit margins, otherwise it's not worth the risk. The downside to this is that any jobs offered are going to pay disproportionately lower wages than they would back in the U.S. because if they didn't then the companies wouldn't bother investing, why would they? Too much trouble... That's the problem with having a pro-labor mindset like we do in the Philippines. We are always thinking only of the employees, and not the welfare of businesses that is why very few businesses exist that can really offer workers challenging roles that pay enough money.

1 in 6 in America are on some kind of public dole. 2 out of every 10 people who walk by you during the day is getting some kind of public assistance. And it is expanding more and more, aimed principly at the poor. Up 17% since 2007. There is the bad thing. America has found out it doesn’t have to work. Unemployment benefits have been extended out to two years. Nancy Pelosi says that Unemployment Insurance is the greatest employment help of the day. Actually Ms. Pelosi, you are wrong. It is the greatest excuse for NOT working of our day. It’s Human nature. Get something for free, and the human animal would rather do that than work for it. Therein lies the problem we have with America today. Too many want to be given their living by the government. But, where does the government get all of it’s money? Growing up, unemployment benefits were only for a set number of weeks, less than six months and if you didn’t have a job by then, then by God you had better find one because the government’s part in it was over. It kept people working. There was a stigma to being on the government dole. Now we have people like the ones in Detroit lining up for the “Obama Money”…..They don’t know where it comes from but they want it. To them, stealing from the hard working Americans to live off of is more prefereable than finding a job. And they are out there. Maybe not the one you want, but it will give you a paycheck. Right now I am working for a trash company, driving a truck for the recycle division. Not what I have always wanted to do, but when I couldn’t find work doing graphics, I found something else till I could get my business going.
To me, that is the saddest thing that I have ever heard of in this country. I grew up in a country of hard working people that made livings for themselves and helped the world, only to grow old in a country where the people want me to work for them, and the world to give them whatever they desire.
Now, I am not saying that there are no hard working people left. There are, but, they are being taxed out of existance to pay for the ones that have decided that they do not have to work anymore. I work, at least 50 hours a week and make my own way. My wife works along side me. We make a living, but, the government is doing they’re best to take more and more of the money we make for us, for them and their freeloading people. So our hard work for our future is getting dimmer and dimmer all the time. Definitely not conducive to making someone want to work for a living now is it?
The one thing that we have historical proof for keeping this country working and thriving is being totally ignored by the government today because cutting taxes and cutting spending is not something the liberals are interested in. They would rather, in the name of more government programs, want to destroy this economy rather than help it. To me, one of the HARD WORKING AMERICANS left, who would rather work than be on the government dole, I see this change in America troubling and sad. Even our president and his higher government would rather keep people on the take, than put them back to work.


http://wiseconservatism.com/2010/08/31/the-united-states-used-to-be-a-hard-working-country-obamas-america-is-here/

[itzurisen]

Agree ko ani.. hehe. Sad kaayo ang pilipinas kay ang #1 job para fresh grads call center agent. ang call center agent sa ubang nasud considered na one of the worst jobs.. almost like slavery. many americans would rather be unemployed than work in a call center.

well we arent americans, we are filipinos...U at least nkatabang ang call center ug wala pa na ang BPO industry asa man nimo ebutang nag mga fresh graduates labi na ang mga nurses nga walai trabaho? kana ug mkahatag ka ug trabaho sa mga tao... bsta kanang decente nga trabaho wala nangawat ug wala nkasakit sa uban tao... (OT: sinulog man gud ron, party time)

[ed168III]

nice ni kay daghan kwarta ang pinoy, sgeg nag gasto

[masakiton]

well we arent americans, we are filipinos...U at least nkatabang ang call center ug wala pa na ang BPO industry asa man nimo ebutang nag mga fresh graduates labi na ang mga nurses nga walai trabaho? kana ug mkahatag ka ug trabaho sa mga tao... bsta kanang decente nga trabaho wala nangawat ug wala nkasakit sa uban tao... (OT: sinulog man gud ron, party time)

naa mga nasakitan sir oi
ang mga taw nga grabeh kaayo ug crabmentality interms of income
mag lisod ug dawat nga maski undergrad/freshgrad sa callcenter nga posible mo dawat ug sweldo nga parihas or labaw pa sa employee/professional nga naa pila ka years of experience

[johnmiller]

India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India.


Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.


A subset of outsourcing, Business Process Outsourcing (BPO) involves contracting the operations and responsibilities through a third party service provider. From the last couple of years, the BPO industry has evolved as the most substantial sector in the Indian market. India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come and it has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.



Coming to one of the best Call Center that provides service and support with excellent quality is Phykon Solutions. Phykon Solutions has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.


Phykon Solutions has won its spurs as the world’s outsourcing destination of choice.




Customer Support - Phone Support - Voice based Support - Email Support - Live Chat Support - Order Processing

[digitalsuperman]

nah.let india have its publicity. as long as BPO industry in our country is booming and its giving jobs to our citizens then its good. the numbers speak for themselves BPO industry is generating billions. i only hope and pray that BPO's get scattered all around the cities in the philippines and not just concentrated on specific areas.

[areukiddingme]

nindot if mao hon kay para daghan na work para sa mga taw..kay lisud kaau walay work