“Cebu City: The Rise of an Outsourcing Star.”

[tokidoki]

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BPO's are good but then... because of the Increasing number of Contact Centers here... Call Center Hoppers are also Increasing... I think this will somehow affect the business as well...

Well, in this case bai it's the employee that suffers. Nobody loves a job hopper.


@KE-25: Nahabol ra nako bai ka naa pako ihirit. hehehe

[aulim]

It's time we grow a backbone and demand for higher wages. If everyone wants the same thing the companies will have nowhere to run.

Asa man sila? China? LOL. While china has a higher unemployment status it does hate the west. Plus all that unfounded patriotism has them scoffing at the thought of learning english.

Nowhere to run? dream on. companies have lots of alternatives. that's why as cebuanos who are always self reliant, we have to pull our acts together. we have to be competitive or be left in the dust. A cebuano politician once said "we have to be in industries where we have competitive advantage."

yes, china. in another 5 years, can we catch up with china's growth? percentage wise (not on $ terms as the Philippine economy is really quite small) As to hating the west, In china, "to be rich is glorious".

why wages? why not put more emphasis on small and medium scale industries? (Intellectual capital). they are all over and provide the much needed employment. There are a lot of smes in Taiwan, Korea, Japan, USA and they are thriving.

[tokidoki]

Nowhere to run? dream on. companies have lots of alternatives. that's why as cebuanos who are always self reliant, we have to pull our acts together. we have to be competitive or be left in the dust. A cebuano politician once said "we have to be in industries where we have competitive advantage."

In short, go for the things where we have a better chance of winning. That's the thinking of a man who has no confidence in the abilities of his people to be aggressive. We are known to fight when all hope is lost. And you are quoting this politician who'd rather fight where we can crush everyone else? Bully thinking!

Did you ever see Apple go for something because they were a "sure win" in the industry? Nalumos sila in the 90s and fought on. They are here now because they did not make "Nokia killers" or "Blackberry killers". This is why today Apple is unbeatable - because everyone is so busy building "iphone killers". You travel to territories where the road was not meant to be passed. That's how you lead!

Mas inspiring pa ni na quote bai kai sa anang "sigurista" attitude nimo na politician. "Where you see 'impossible', I see opportunity."

yes, china. in another 5 years, can we catch up with china's growth? percentage wise (not on $ terms as the Philippine economy is really quite small) As to hating the west, In china, "to be rich is glorious".

Keep up with the news bai. For the first time in history, countries like China ang Brazil now have the "balls" to say "NO" to America. For the first time in history nibalibad ning mga nasura sa #1 Superpower in the world. Yes, last year America was asking for military support from these countries and they said NO. "You will not use our people to be killed in YOUR war."

Sa una kurog ni sila sa US. Karon, mosupporta paka nila? Lubong sila sa utang bai! Ngano moluhod mana sila sa US na wala manai kwarta? Mura na sila'g iro na gilaygit ron.

That is a sign of the changing trend bai. The dwindling influence of the west over Asia and other countries. If you like sucking up to white boys then go ahead. Work for call centers. The thought that I'm helping someone on the other side of a globe how to use his smart phone is degrading. What's even more degrading is that this said person I am helping is earning 10x more than I am and yet HE is the one asking for MY help. I cannot afford a smart phone and I probably will not see one and yet I am helping him how to use one.

Sama pa sa joke bai: "Ngano bogo man ni akong maid oi?!" Answer:"Kai kung brayt pa na ikaw na ang gihimo ug maid."

I cannot fathom ngano AKO ang maid diri na ako man unta mas brayt (sila baya nanginahanglan sa akong tabang!).

why wages? why not put more emphasis on small and medium scale industries? (Intellectual capital). they are all over and provide the much needed employment. There are a lot of smes in Taiwan, Korea, Japan, USA and they are thriving.

I don't see how you are comparing wages to SMEs. Money is Money. I am promoting higher wages for ALL types of jobs regardless of size because to me, an underpaid employee is an exploited one.

If people have no means then they can't start their own businesses. Asa man ka ikatigum ug kwarta para sugod negosyo kung ikaw gani gamay na sweldo?

[malic_2]

and that is why one indian said: "only a filipino would think of making a career out of a call center."

Wise ang mga indians ron. They have woken up from the ruse that the west has been exploiting them. Gusto napud ko kita magpabrayt ani and "demand for better wages" and not "demand for call centers".

In fact, if they want mass hirings I have some ideas of my own about a potential BPO that is not call center related.

Ang sayop man gud nato ron is most of us think that call centers is a "for all, be all" solution to the unemployment problem. People here don't see the big picture. If tanan nato mag call center - as is already happening - who will provide services for other aspects of our economy?

Kinsay mag doctor? Kinsay mag nurse? Kinsay mag tindera or kinsa mag engineer?

Gokongwei once prophesized in one of his speeches that the Philippines run the risk of being dependent on other countries for goods and services if we don't start diversifying and producing in our own country. We will be a fully consumer country who rely on others for products because we are unable to produce our own (an outcome of being all call center agents).

So far since he said that, I have seen how more true it is becoming.

Most Filipinos don't see the bigger picture and the long term impact. We should stop living for the moment and plan for our future.

I am against call centers because I am FOR everything else that our country stands for. If there is a solution to be made here it is a demand for better wages in ALL industries.

Remember the saying about not keeping all your eggs in one basket.



That's because India recently pushed for better development in other facets of their country. They are ditching the call center industry all together in favor of IT solutions and such. That is the REAL reason why ni boom atong call center industry.

di man pod ni sayop nato bai, sayop man ni sa atong gobeyrno. not all of us are fortunate enough nga naay maka back up sa mga dagkong company then not all of us can be qualified kay osahay stricto og standard ang obang companies. so ilang solution is call center na lang.

then sayop pod ni sa govt. nganong dili sila mo provide og other solutions sa atong unemployment problem.

[tokidoki]

di man pod ni sayop nato bai, sayop man ni sa atong gobeyrno. not all of us are fortunate enough nga naay maka back up sa mga dagkong company then not all of us can be qualified kay osahay stricto og standard ang obang companies. so ilang solution is call center na lang.

then sayop pod ni sa govt. nganong dili sila mo provide og other solutions sa atong unemployment problem.

Mao lagi. ila pa gyud gi sensationalize ang life sa BPO. My god as if it's like working for google where I have free gourmet food every lunch and dinner. Not likely.

Mao gyud na atong kulang bai. Better education in public schools unta para naai nindot na credentials pang trabaho. Unsaon man pud ug nindot ug edukasyon na gi kurakot man ang kwarta. Anga maestra pud puro na nag abroad or, as you would have it, working for a call center.

[aulim]

Did you ever see Apple go for something because they were a "sure win" in the industry? Nalumos sila in the 90s and fought on.

why? when did you have your first apple product? I have an LC2 1993. then I upgrade my mac every 2 to 3 years. I have 9 macs now although some are dead. Apple still only has about 5% of the computer market. Same as when I got my first mac. To be competitive/attractive to windoze users, my macbook lacks firewire, no remote, and uses an older processor/ same with the mac mini. Unlike before, macs are priced similarly with what the PC has to offer. Being competitive counts.

In order to forsee the future, you have to invent it! Nalumos sila? Even Jobs said " Even the perfectionist makes mistakes."

Apple started on a Garage. You do not have to have money to do a startup. You only need an insanely great idea! (and a venture capitalist to back you up) Maybe you are sourgraping because you feel exploited. If you don't like what you do, then go find another job you enjoy doing.

[iKlien]

just wanna share something about those individuals who are, somewhat, in Anti-mood regarding the Contact Center Industry. This was explained to us by our trainer at ePerf

hmm.. here is the trend.

Let's say, 2005, there were 34,000 contact center agents employed under different agencies here in Metro Cebu.

at present, 2011, there are more than a hundred thousand individuals employed under BIG BPO Companies here in Cebu.

In figures, It'd be like this,

^ 2011 >>> 101,000 Contact Center Agents/Employee's (Under-Grad. or Grad.)
^ 2010 >>> 95,000 "
^ 2009 >>> 86,500 "
^ 2008 >>> 70,000 "
^ 2007 >>> 56,500 "
^ 2006 >>> 47,000 "
^ 2005 >>> 34,000 "

(just an example though, but it's not just mere opinion, if presented with valid information, those will look exactly the same as this one)

IF, BPO companies and Contact Centers weren't existing, where will those 101,000 individuals go?

many misconceptions about Contact Centers are running through each of those who are not knowledgeable about the industry.

but if you try to get to know more about the importance of such industry, then might as well scan about those misconceptions or consider negative words about such industry AND AT THE SAME TIME, realize some of the POSITIVE side about these agencies existence.

[cromagnon]

something to be proud of ...

Kwarta nani .. ang this will make cebu city richer/..

[aulim]

^ 2010 >>> 95,000 "

wow! if we can get 250,000 in 2012 that would be what...... about 1 in 8 persons in Cebu is somehow connected in the BPO and related industries.

and someone said they are not providing a service.

http://business.inquirer.net/money/b...-mall-in-China

SMPH building a mall in lacion also. This is very good new to us cebuanos (unless you see this as a step in making cebu a "consumption" economy. Cebu is not only an outsourcing hub; it shows our local economy is growing!

[tokidoki]

why? when did you have your first apple product? I have an LC2 1993. then I upgrade my mac every 2 to 3 years. I have 9 macs now although some are dead. Apple still only has about 5% of the computer market. Same as when I got my first mac. To be competitive/attractive to windoze users, my macbook lacks firewire, no remote, and uses an older processor/ same with the mac mini. Unlike before, macs are priced similarly with what the PC has to offer. Being competitive counts.

In order to forsee the future, you have to invent it! Nalumos sila? Even Jobs said " Even the perfectionist makes mistakes."

Apple started on a Garage. You do not have to have money to do a startup. You only need an insanely great idea! (and a venture capitalist to back you up) Maybe you are sourgraping because you feel exploited. If you don't like what you do, then go find another job you enjoy doing.

Again, update your knowledge. Apple is #1 now. but this still makes my initial comment stand. Unsay labot anang SME sa argument diri? Lolz

Sourgraping? Ngano call center diay ko? If you like being some white boy's b*tch I'd gladly pay you twice as much to be MY b*tch since you obviously enjoy being one.

And why are you cherry picking my sentences? To take credit for what I said about apple? Or wala siguro ka nakasabot. :O Lagpas kaayo imo tubag sa akong gisulti. It's like you simply reworded what I said so it will seem like it's coming from you. But as i've said bai. Big companies are great because they lead and change the industry. Not follow others as what your politician is implying.

Sama pa sa gisulti ni Freddie Aguilar: "Kaya nga pala tinatawag tayo mga unggoy kasi sunod ng sunod."

Apple started from a garage? The apple IDEA started from a garage but that's how far it goes. No capital. And now that you mentioned "venture capital" that's like you're sidestepping the idea of starting a business and waiting for someone with good graces to help you. This a POOR example to make your point. Ikaw himo sa idea then hulat ka ug grasya? Typical poor man's attitude. The winner's approach is to come up with the idea AND the money. DIli mag agad sa lain.