Where to file a formal complain about a Customs employee?

[softtouch]

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Where can I file a formal complain about a customs employee at the mactan airport (freight, import)?

[ohohoy]

sa office?

[softtouch]

sa office?

Office of what, customs? No, you can't complain there, they are all from the same "clan"...

[kit_cebu]

sa office of ombudsman man tingali tanang reklamo sa public officials boss...

kung private, kanang reply anang usang tawo, mao na... hehehe

[Tirong-say]

BOC is under the supervision of the Department of Finance,
it's quite diificult to lodge a complaint.
But if evidences are there, the NBI is most appropriate enough
to deal with the grievances.

[misha lang]

i think puede sad sa ombudsman lang.

[softtouch]

Thanks a lot for the hint.
Ombudsman, yes, that make sense.