Let me tell you about my experience with a certain seller of Geo Contact Lenses.
May 16/17
The Seller had a pre order for Geo Contacts. Last day of placing orders was May 16/17 2010 and ETA was June 1. I placed my order of 8 Geo Contacts and sent down payment equal to half of the total price for the 8 contacts. Note, she gave me a discounted price for the 8 contacts.
May 28 to 1st week of June
I asked for updates on the contact lenses through text and email. I was in a bit of a hurry to get them coz i had to give it to my friend's aunt who was visiting Cebu for 1 month so she can bring it with her when she flies back to Dubai --- saving a lot on DHL or FEDEX. The seller didn't reply to any of these, not until 1 week later saying she was busy with board exams. Sure board exams are important but business is business. IMO anyhow, if you're into business it's only proper to to accommodate customers no matter how busy you are with other non business-related things.
Somewhere June 15 to 30
She contacted me saying that the arrival of the contacts will be delayed because there were problems with the distributor. ETA was moved to July. By this time, all hope for sending the contacts to Dubai free of charge are lost.
July 2
The Seller hasn't contacted me since and I've been sending her emails and text messages. She didn't reply to any of this not until I wrote a negative review on her FB page. The Seller contacted me saying that 5 of the contacts that I ordered were not available. This really ticked me off. I have been waiting for more than a month, now you tell me that my orders aren't available
and before that, you made me send the down payment without knowing for sure that my orders will get through?!?
I know preorders aren't on hand items but will be arriving soon after placing orders. And I have placed my orders -- last May. I was given a quote for the total price and that I should send half of the money as down payment for the orders to be processed. By giving me a quote and advising me to send down payment is an assurance that the orders are available and is just waiting to be shipped.
I asked for a refund. I have to. This is going nowhere and it's giving me undue stress. However, she wouldn't give me the refund. Why? She reasoned that 3 of the contacts that I ordered were available. I paid for 8 contacts and I should get all 8 or a full refund. But she wouldn't. And here is where I'm at a loss. I have already given her the money and she can do whatever she pleases. It just sucks that there's no law that protects me as an online buyer --- not that I know of anyway.
She further informed me that the contacts will arrive mid July. And guess what? July passed and still no contacts and definitely no refund.
July 15-30
She says that the contacts will be arriving and that she'll contact again soon.
August 1st week
She sent a message on my FB saying that there will be meet ups at Ayala and also included the total price for the 3 contacts and "refund" for the 5 contacts that weren't available. Adding insult to injury, she charged me full price for the 3 contacts. I asked her why when she quoted me a discounted price last May and she answered that since I "cancelled" the 5 contacts, I will be charged full price for having orders of less than 10 pairs.
This is absurd! I didn't cancel them, they weren't available!!! How can I cancel orders when they weren't even there?!? Her reply? The contacts were already available 2 weeks after she told me that the contacts weren't available. WHAT THE F---!!
I have waited for 3 long freaking months and this is all I get? I am just out of words! She's just...unbelievable! Just freaking unbelievable! After all my years of online shopping, I have never been treated as such.
Hold on to your seats coz I haven't told you the best part yet!
August 14
I was working overtime from 6am to 6pm and it was a busy day. From the time I woke up, I already texted her that I should be given the original price that was agreed upon and of course she disagreed. The day wore on and I my head was throbbing from anger and frustration. I was so drained when I headed to Ayala for the meet up. When we met, she just gave me the contacts and the so-called "refund" and left. SHE DIDN'T EVEN APOLOGIZE!!
After three arduous months, wasted time, energy and money, and a hell of a day, I was just too tired to argue. The only good thing about it was knowing that I didn't have to deal with her ever again.
Beware Geo Contact Lens Seller
Originally Posted by lady_chanel
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