Customers is always right???

[lovelygirl]

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dili nasad na pwede oi...abusar naman sad na..maayo unta ug dili pagkaon..or naka putos jud sa plastic na food like chocolate na cloud-9 pero siopao?! kung naay makakita ana d nalang mopalit ky ge gunitan na sa customer daun e balik para e baligya napud sa lain..not all times sakto ang customer...

[scorpia]

I really hate that statement... same as those people who are in higher positions assuming that they are always right.

[shadowofyoursmile]

No return, No Exchange policy is covered by Republic Act 7394 in order to correct the misconception of customers that they do not have the right to return defective item or imperfect service. Most often, customers say that "they ae always right". I agree with some people saying that this is more of a business priority rather than an axiom. RA7394 actually protects two parties, the buyyer and the seller. On one hand, the seller is protected in terms of defective quality and "imperfect service". However, this does not apply to "change of mind" of "change of preference". A customer who bought a pair of white jeans cannot simply go back the following day demanding for a change to color red because he changed his mind and / or preference. Therefore, the seller is protected. In most cases, business establishments aim to please the customer hence they allow replacements / returns. This is now management preorgative. As to food, for hygeinic reasons, returning unconsumed portion must not be allowed. Just a question, will you be happy if a piece of "siopao" is returned by the customer after eating one or two pieces? Or are you willing to eat a portion of "humba" returned by the other customer. Obviously not. The basic rule to remember is "if it is defective, customer can ask replacement , if it's a change of mind, establishments can refuse ". Muchas gracias amigos.