How would you feel if you receive this response from SunCellular?

[aKaThIsIa]

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mods pls close..thanks

[Githyanki]

What do you mean by 'lain man ug meaning'? I think the CSR is just following protocol and proper decorum. Btw, what is the issue diay you had with the load retailer?

[aKaThIsIa]

i told my friend about this and we had the same view..murag man ug iya gmean na i came from the bukid or mura xa nka look down..sa amo ra nuon na ha..the first time I read the email, I said to myself "something's not right here"..

ang issue kay nagpaload ko ug 150 na gud unta for 1 month, sayop ang product code na gienter sa retailer so ang naload sa ako is 150 good for 1 week ra (if you are familiar with sun prepaid).. alkansi au on my part, mao gni 150 pra makasave and wlai hassle magcge pa load..ako gi narrate sa sun ang nahitabo..

[jasonrey]

wala man nagpasabot nga taga bukid ka or nag look down cya nimo.

what the representative meant was she understood from your point of view. meaning, she put herself in your shoes. she empathized with your situation.

mao nangayo sila details para ma sunod ang process

pero para nako, ma solve ra unta ni between you and the retailer. kay ang retailer man gud mismo nasayop. gi loadan nalang unta ka balik sa retailer. or kamo nalang nag sabot2 between the 2 of you.

hope you get your 150 worth of 1 month load

[boski]

ayaw lang laina ug sabot miga. murag ok ra man ang iyang msg.

regarding pod sa load. nkasuway ko ana. imbes TU150 ang ako
gpaload ang gload sa nagbantay ky CTU150. so akong greklamo
wla xay nahimo iya ko gloadan ug usab. ky iya mang sayop.

[aKaThIsIa]

awh cguro mao na iya pasabot noh...dli man maminaw ang retailer, gi approach namo calmly and nicely, pero d jud maminaw..as in cge xa yaw2 kay lageh nloadan na ako number pero d xa maminaw na sayop iya gi enter na product code..in d end, ni walk out nlng mi kay wla mi mahimo..gi shagitan pa jud mi sa ako manghod ug "karon pa ko, mga ignorante diay mo!"..

[nnixx]

i think there is nothing wrong sa iyang reply bro. basin gisapot ka ato pag basa nimo tungod sa nahitabo sa imong load. sumtimes the way we read our text do matter.

[aKaThIsIa]

i think there is nothing wrong sa iyang reply bro. basin gisapot ka ato pag basa nimo tungod sa nahitabo sa imong load. sumtimes the way we read our text do matter.

siguro sad..sayop nko pag read....past nto ang load issue wui, hahayz..

[Githyanki]

i told my friend about this and we had the same view..murag man ug iya gmean na i came from the bukid or mura xa nka look down..sa amo ra nuon na ha..the first time I read the email, I said to myself "something's not right here"..

ang issue kay nagpaload ko ug 150 na gud unta for 1 month, sayop ang product code na gienter sa retailer so ang naload sa ako is 150 good for 1 week ra (if you are familiar with sun prepaid).. alkansi au on my part, mao gni 150 pra makasave and wlai hassle magcge pa load..ako gi narrate sa sun ang nahitabo..

Ah ok! I don't think the CSR meant to insult you. That's just how business letters sound like. The way I understand it is that she completely understands your complaint and that she would like to help you with regards to this issue. Don't take it personally, sometimes business letters may sound a bit off. They don't intentionally do it.

[lovelygirl]

awh cguro mao na iya pasabot noh...dli man maminaw ang retailer, gi approach namo calmly and nicely, pero d jud maminaw..as in cge xa yaw2 kay lageh nloadan na ako number pero d xa maminaw na sayop iya gi enter na product code..in d end, ni walk out nlng mi kay wla mi mahimo..gi shagitan pa jud mi sa ako manghod ug "karon pa ko, mga ignorante diay mo!"..

kalain gud nila..abi ba nku the customer is always right...