
Originally Posted by
cyraxx
Propose pa na bay. And the call centers are willing to make concessions if ever. Each agent they get around 75k. and they pay around 15-20k, so the room for concession is there. however, If madayon ni the problem is naa ba option ang client to refuse to get connected overseas. Sa initial proposal wala man. Pa kurat ra ni sa industry but after ana it will be back here. This is a multibillion dollar industry. Even in the US, money talks. Lobbyist will kill this bill. In reality - there are not much US counterpart that can match the patience of indian or phillippine agent. This will get a backlash at them. Big companies having support issues will shorten the warranty and support. So they need to balance it. at the end of the day, it will be business as usual.