Comments on Qualfon

[greywolf]

no call center is compared here... coz this is the most relax and most non-stressfull call center ul ever have... pero pag ampo mo nga ma train dayon mo lain skill except ST tier 1 ... hahaha... nndot kaau bisag CRT kay tig 1 hour ang calls nya naka nndot kay wala nay script2x ug wala nay flow2x... hehehe

sakto jud ka brad. wa jud maka.compare ani. relax ra jud kaayo ang account. nya pareha2x ra imung madawat sweldo sa uban call centers nga pwerteng ka.stress. mao na daghan ganahan diri.

[jury]

Am just a necrophite at Qualfon, but nevertheless I've tried working for a call center company for almost 2years. Now, Qualfon is not all that bad but it's not good enough though. Just to be more specific... Here are the things that I don't like about the company and I'll start these from my days in training for production.

•Yes, they are not so keen with regards to their hiring process and that would be an advantage for those who are not so excellent with their english skills, but not a good start for a call center.

• Very filipino time. when you say 4am, expect that they will release you by 5:30am or if you're lucky enough by 5:00am the most.

•QAA (quality assurance analyst). You will likely listen to the very same feedback/s over and over again. And take note.. Not just your own feedback/s but the feedback/s of the other agents as well, that alone would take too much time since there are atleast 15-20 agents in a team.

•No seats available for the agents. you can see agents gathered around the waiting area. (not that I'am complaining if I'am on idle.)

•Bio`break and lunch break for a good of 37mins?! Hell NO! and for those who are following their impact30, it's not really a nice idea either.

•Days off aren't at all organized. Sure you can request for a day/s off 2weeks ahead, but I guess change of day/s off shouldn't be on a weekly basis.

•With regards to their english policy. Well, I don't think they even have one.

•Headsets are not all that good. Like hell, you have to shout for your customer to hear you. Like we have tube/s that would work better but they don't provide them not unless you are a newbie.

Now, if the company would want their agents to better serve the customer, then the company should also better serve their agents. Provide and equip them with the best technology so that you won't hear your customer say " Your quality of service is deteriorating."

Now, now... That is just me talking...

[lovely_pretty]

grabe daghana nakalahutay sa final interview gnha . tinuod ba na wa nay part-time daw?

Tinuod na sir nga ga stop hiring sila sa part timers ingon si Miss Matet during our interview. So katong nag plano nga mo apply then part time inyo applyan dont waste your time, money & effort kay i decline inyo application like what happened ato akong ka batch sa interview.

[rigormortis]

yaw kabalaka gyud sis! bsta tarunga lng gyud ug pronounce! dako kaau ning bisdak dawat gani!

OT: ahak.. banban ni bully gyud nga ka maayo ra nakong tao sauna... wahahaha... dawat na diay ka camp? ayahaya ahh... burger burger burger... hehehehe.... cge2 suwayan nako basin next week adto ko...

OT: wa nay blema! kada sweldo! wakekek! balik pud ko didto next week hatag pa pud kog tae!

[trisk68]

Am just a necrophite at Qualfon, but nevertheless I've tried working for a call center company for almost 2years. Now, Qualfon is not all that bad but it's not good enough though. Just to be more specific... Here are the things that I don't like about the company and I'll start these from my days in training for production.

•Yes, they are not so keen with regards to their hiring process and that would be an advantage for those who are not so excellent with their english skills, but not a good start for a call center.

• Very filipino time. when you say 4am, expect that they will release you by 5:30am or if you're lucky enough by 5:00am the most.

•QAA (quality assurance analyst). You will likely listen to the very same feedback/s over and over again. And take note.. Not just your own feedback/s but the feedback/s of the other agents as well, that alone would take too much time since there are atleast 15-20 agents in a team.

•No seats available for the agents. you can see agents gathered around the waiting area. (not that I'am complaining if I'am on idle.)

•Bio`break and lunch break for a good of 37mins?! Hell NO! and for those who are following their impact30, it's not really a nice idea either.

•Days off aren't at all organized. Sure you can request for a day/s off 2weeks ahead, but I guess change of day/s off shouldn't be on a weekly basis.

•With regards to their english policy. Well, I don't think they even have one.

•Headsets are not all that good. Like hell, you have to shout for your customer to hear you. Like we have tube/s that would work better but they don't provide them not unless you are a newbie.

Now, if the company would want their agents to better serve the customer, then the company should also better serve their agents. Provide and equip them with the best technology so that you won't hear your customer say " Your quality of service is deteriorating."

Now, now... That is just me talking...

pwd ra ka mohawa.. daghana reklamo... hahahahaha

[prakx]

Am just a necrophite at Qualfon, but nevertheless I've tried working for a call center company for almost 2years. Now, Qualfon is not all that bad but it's not good enough though. Just to be more specific... Here are the things that I don't like about the company and I'll start these from my days in training for production.

•Yes, they are not so keen with regards to their hiring process and that would be an advantage for those who are not so excellent with their english skills, but not a good start for a call center.

• Very filipino time. when you say 4am, expect that they will release you by 5:30am or if you're lucky enough by 5:00am the most.

•QAA (quality assurance analyst). You will likely listen to the very same feedback/s over and over again. And take note.. Not just your own feedback/s but the feedback/s of the other agents as well, that alone would take too much time since there are atleast 15-20 agents in a team.

•No seats available for the agents. you can see agents gathered around the waiting area. (not that I'am complaining if I'am on idle.)

•Bio`break and lunch break for a good of 37mins?! Hell NO! and for those who are following their impact30, it's not really a nice idea either.

•Days off aren't at all organized. Sure you can request for a day/s off 2weeks ahead, but I guess change of day/s off shouldn't be on a weekly basis.

•With regards to their english policy. Well, I don't think they even have one.

•Headsets are not all that good. Like hell, you have to shout for your customer to hear you. Like we have tube/s that would work better but they don't provide them not unless you are a newbie.

Now, if the company would want their agents to better serve the customer, then the company should also better serve their agents. Provide and equip them with the best technology so that you won't hear your customer say " Your quality of service is deteriorating."

Now, now... That is just me talking...

^^,, bitaw2 sakto jud na.. wala jud nila ge consider atong side tawn.. ilaha ra jud pirmi.. give n take onta.

sa akoa karon kay ang headsets jud.. saon pag provide og quality service sa cust kong ang equipment ambot lang asa e butang.. deduction pa ta og score sa inappropriate response na dli gani ta ka dongog kai tongod sa headset. dli pa jud nimo ma dispute kai kono sa side sa qa clear.. yati ra. clear jud kai lahi man mog linya og lahi man og headset.. og wala moi background noise sa nu aquarium., priority jud ng headset kai communication gud na.. reklamo ng cust pirmi og language barrier daw og wala ta ka skul og college. yabag nani. og pakapinan pag robotic og monotonosss.. my gad~

and naa lagi tubes pro ang quality sa ear piece pra maka dungog ka sa cust problemado sad. dli tanan headset same og quality.. mao naka paet tawn. tagbaw tag do.ot sa dunggan og cge adjust sa avaya audio to no avail..

tapos ang impact na pagka ambot nalang.. palisudun jud nila pagkoha sa PB jud tawn, ma overbreak nalang ta tongod ani ilang kaboang.. asa ka ngita eg lunch nimo ang linya ni abot sa internetan(dli na thirsty.. internetan na jud ni!!!ganina.. wajud ko kakaon tawn.. pwerting gotoma from 7am-11pm wtf~).. pagsure mo ui.., dli na nimo ma adjust2 imong time.. flexible onta to sa ona.. ngita lang jud ni cla og labad2 sa olo. reklamo jud ko ani kai halos dli nako ka kaon eg lunch.. mag lipong2 na tawn mag take og calls kai wai kaon or wai klarong kaon. og lisud pajud ihi tawn. mag ninja moves nalang ta pra ka ihi.., onsa man ila ge wait,.. wait cla na dunai ma koyapan sa floor kai wai kaon?? pagsure mo ui.. basin ma alkansi lang tong health ani in the long run tongod sa aning kalakiha.. alarming naman ni xa gud, kai imong health bya imong investment.. kong gedeprive ka ani.. lisud na..
..
ang meetings after shift.. ambut onsa ako e comment ani.. ok raman ko sa meeting after shift basta dli dogay tawn kai mangaon pagud tag paniudto.. lisud natang ma pasmo,, wa pakai kaon sa 7am-11am, ma late pajud kag kaon sa noon.. onsa naman na ui.., kai sa oban man gud. overtime naman na xa gud.. sa dole pa, kong onsa ang ge pirmahan nimo na rendered hrs per day sa office mao na imong regular hrs.. any extra kai overtime... basta ok ra ko anang meeting after shift basta dli lang grabee ka dogay.. makasogat mog qa na pwerting dogaya mahuman og meeting.. gi.ahak nalang,..

ok nalang ko anang oban.. pro kani akong reklamo karon.. kani lang sa... kani raman jud ang akong dli ganahan sa karon,, hope dunai action dayun og kausaban for better cause

[Deathnote]

mas giprioritize man gud nila ang full time karon because they are expanding. if mag school ka, mag part time jud ka kay lisod if full time ka then school pa jud. coordinate lang with HR para mafix imung schedules.

theres no such thing as part time anymore...or atleast not until further notice...and if thats the case mag training students dayun 8hours dli pwede mu pili sked...patay ang school...hehehehe

forced ko to go with full time...if kayahun kaya ra man gyud nah

[siasar]

waaaaaaaaaaaaaaaa..daghana bati sa Q oi...nag trabaho sa Q for 2years pero wala man ko ma complain..so far nindot man ang akung na experience didto.heheheh...gamay sweldo pero ang taw dili baya ma tagbaw...ang pina ka nindot sa Q ang ilang mga taw ra jud...dali ra kaayo ma duol ug mura ra pud ug ga skwela.hehehe.. all in all nindot ang akung na experience sa Q kontra sa uban..ni undalng lang ko kay gi kapoy nako mata sayo...hehehehe...may pa mag climber...hehehhe


-let's go outside and explore-

[greywolf]

hahaha! at least they're getting better and improving on things that need improvement. as their new slogan for 2010 says, Qualfon is getting bigger, better and bolder.

[exorcizm14]

ang gplano pud btaw sa akong mga kauban nga muskwela pah karong nga year kai mu.absent sah sila sa klase kung training pah cla kai kung sa training ka muabsent, wai pulos hagbungon man ka sa qualfon kung magbinugoy ka.... pila rsad btaw ka days ang training 15days rmn nya ang among training kai may 29 pmn.... part time rmn sad gud toh cla mao ng kampante ra kaau toh.... ang fulltime maoy lisod mao ng mkgcoordinate ka sa hr bout sa imo sched....

hayahaya d i kay part time sila. waaaaah! ga libog najod ko! ahaka bya ani oi! hahaha!