Why are call center agents paid better than others?

[RonIvs]

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ga libog ko. mao na diay na bago karon? vent out by being social climbing2 or showing off? i dont see the logic on that assumption. really

[gori_grimreaper]

Its not only speaking ENGLISH that call centers are good for. There are people who are really dumb but can speak good english like people who speak english in jeepneys and elevators. They are the people who are responsible that make call center agents look Over Acting. But all in all I have been to this O.A. company the scope of their support meaning their job is very unchallenging and simple. Their real job is social climbing without any substance to their real job.

Who are you to judge? Don't generalize just cause majority of the agents are pure customer support, its the demand that dictates these kind of jobs. OA? The only one over acting is you. So what if they speak in English in jeepneys and elevators? Is there a law stating we cannot converse in a language other than our own? So what if they ARE social climbers? You're not even in a position to step down on these people.

I love solving technical problems, this is a call center agents real job is to solve technical problems and customer service, social climbers are the dumb ones.

Solve technical problems and customer service? Whether your trying to fix their network connection of simply loading their accounts, its still CUSTOMER SUPPORT try looking the words up if you don't know what they mean because apparently you don't. As to social climbers, you can be a social climber and be a technical support heck you can be anything in the world and be a social climber and mind you these people are not dumb. Social climbing inside the organization is called organizational politics, guess you didn't know that too. It's dirty but it really pays off, you could try it sometime.

Believe me because these types of agents don't enjoy their real job that is why its very stressful for them they either lack skill and analytical problem solving skills thats why they got scolded a lot by customers for being incompetent thats why they vent out a lot on their lifestyles like social climbing and showing off keeps their cool down.

Now this is what irritates me the most. First and foremost you cannot control you customer in case you don't know that. Whether you are a Ph.D in Applied Physics or a college undergraduate, if the customer is pissed it will say anything he/she wants disregarding your "skill and analytical problem solving skills".

Let me ask you, would you want a job where you are shouted at every 5 minutes or so? I think not. No normal person would want that. So who in their right stat of mind would want a job where they are treated as such? None! But since their jobs pay the rent they stick with it, plain simple.


I'm not a call center agent and I don't know what kind of work they have but one thing is for sure that is they are not the kind of people you think they are.

[Kenshiro]

Who are you to judge? Don't generalize just cause majority of the agents are pure customer support, its the demand that dictates these kind of jobs. OA? The only one over acting is you. So what if they speak in English in jeepneys and elevators? Is there a law stating we cannot converse in a language other than our own? So what if they ARE social climbers? You're not even in a position to step down on these people.





Solve technical problems and customer service? Whether your trying to fix their network connection of simply loading their accounts, its still CUSTOMER SUPPORT try looking the words up if you don't know what they mean because apparently you don't. As to social climbers, you can be a social climber and be a technical support heck you can be anything in the world and be a social climber and mind you these people are not dumb. Social climbing inside the organization is called organizational politics, guess you didn't know that too. It's dirty but it really pays off, you could try it sometime.




Now this is what irritates me the most. First and foremost you cannot control you customer in case you don't know that. Whether you are a Ph.D in Applied Physics or a college undergraduate, if the customer is pissed it will say anything he/she wants disregarding your "skill and analytical problem solving skills".

Let me ask you, would you want a job where you are shouted at every 5 minutes or so? I think not. No normal person would want that. So who in their right stat of mind would want a job where they are treated as such? None! But since their jobs pay the rent they stick with it, plain simple.


I'm not a call center agent and I don't know what kind of work they have but one thing is for sure that is they are not the kind of people you think they are.

Most customers are good mannered its when somebody messes with their situation or worsten the problem that they get mad. And we are here fixing problems that are caused by someone else who are intentionally worstening them of or due to incompetence and they are supposed to fix the problem not the other way around.
They spend too much time social climbing and not in their real job. I'm glad our company base their performance on resolution which mainly involves skills and not in Politics like other centers do. We dont get shouted because we fix their problem.
Government agencies for example their main performance metric is politicking and not on the real job.

And those types of accounts where they get shouted every 5 mins those are centers that are poorly managed they have no solutions but excuses and they taught their agents nothing but on how to BS customers. I pitty these agents maybe its just right for them to vent out on social climbing.

[gori_grimreaper]

Most customers are good mannered its when somebody messes with their situation or worsten the problem that they get mad. And we are here fixing problems that are caused by someone else who are intentionally worstening them of or due to incompetence and they are supposed to fix the problem not the other way around.
They spend too much time social climbing and not in their real job. I'm glad our company base their performance on resolution which mainly involves skills and not in Politics like other centers do. We dont get shouted because we fix their problem.
Government agencies for example their main performance metric is politicking and not on the real job.

And those types of accounts where they get shouted every 5 mins those are centers that are poorly managed they have no solutions but excuses and they taught their agents nothing but on how to BS customers. I pitty these agents maybe its just right for them to vent out on social climbing.

Therefore the agents are not dumb as opposed to your initial argument. They lack training and this is the company's fault not the employees.

[Man4Rental]

kanang storya na stressed kaayo ang call center job - it's all in the lifestyle.. i've been working in the BPO industry for 3 years plus na wala pako nahospitalized ever - buyag tawn! sayang lagi akong insurance wa jud nako nagamit pa.. haha!

Good for you sis!!! salamat sa ginuu

[Man4Rental]

Mao dako ni sila ug igo kay tungud di lalim sad ang trabaho..Kapoy yaw yaw ug kapoy syagit syagitan ug customer.

[®ecycle bin]

Mao dako ni sila ug igo kay tungud di lalim sad ang trabaho..Kapoy yaw yaw ug kapoy syagit syagitan ug customer.

unsay worst case scenario if magkamali cla sa ila work? naay ma tumpag building? or naay ma matay?

[joan624]

dako silag sweldo kay ang gasweldo nila (aka ang gahatag ug budget sa CC company) kay ang clients mn.. ang sturya2x gani kay kanang gisweldo nga para ninyo dagko kay di na mao ang FULL nga gihatag nga budget sa client mao butangan daun ug mga annual company GA ug mga unsa pa na nga mga hatag2x para makarason ang company nga mao to gipadulngan sa uban budget.. MOTIVATORS kunohay hehe

[bhason]

pala away mani kenshiro.hehe maka WORSTEN jud sa trabaho cgeg tawag dili bya lalim dawat ug yaw2x nya wa pa tay sala.heehe

[|nCuBabE]

kung moshagit ang customer shagiti pud!!