Pure customer service or TSR?

[single.mom]

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@DonMark -- unsa na Dell Account?...
Voice Supp or Chat Supp?...

[roadrash09]

@DonMark -- unsa na Dell Account?...
Voice Supp or Chat Supp?...

*watching*

[iamdib]

jpmc is hiring people with 6months experience. you already have that?

TSR's queues a lot of irate callers. because most of the customer calls expecting to have their problem solved.

in the end their are some issue cannot be fixed due to technical errors. customer gone berserk.

Poor TSR's shields of the company.

dili pd tawn part. aw sa amo account, dili daghan irate callers. sa akoa lang, average og 1-2 irate callers a day out of almost 30-40 calls..

[planet_ttc]

dili pd tawn part. aw sa amo account, dili daghan irate callers. sa akoa lang, average og 1-2 irate callers a day out of almost 30-40 calls..

as a floor support before, most irate callers the agents wud encounter are those with superiority complex, especially if asian jud sound sa agent. Americans get irate as well if an agent keeps on asking them to repeat what has been said.

[cute_6423]

Kinsa mublacklist nako? ang etel? pwde ta chat sa YM, planet_ttc?

littleanchor_01@yahoo.com. Buzz me ha

DM, you'll be blacklisted from the company, meaning etel ra, y labot ubang CC...since nka sign nmn ka sa contract, meaning, employed nka and you have to follow their rules...

OT: wa n jud diay k nag study?

[iamdib]

Americans get irate as well if an agent keeps on asking them to repeat what has been said.

agree ko ani. saputon sila kng balik balikon pangutana sa same question. pero na man gyud sahay nga dili jud ma sabtan ilang gi sulti. nya naa pd uban nga customer nga mag buot2. bsan wala pa gi ingnan nga pislita, mag una2 og pislit. sipyat nuon!

[planet_ttc]

The freakin thing with is our fellow filipinos pa minsan ang mga pasaway na callers.

[iamdib]

The freakin thing with is our fellow filipinos pa minsan ang mga pasaway na callers.

uhmmm.. wa pa ko kasuway nga pinoy ang akong customer.

[DonMarc]

Originally Posted by single.mom
@DonMark -- unsa na Dell Account?...
Voice Supp or Chat Supp?...

*watching*

I think it's Chat support..kay tnang interview/exam, pirme man ko patabion. Daghan au exam..naa pud xam dd2 nga gitwag nila nga Versant exam..not sure sa name..


Any feedbacks on this account?

[DonMarc]

DM, you'll be blacklisted from the company, meaning etel ra, y labot ubang CC...since nka sign nmn ka sa contract, meaning, employed nka and you have to follow their rules...

OT: wa n jud diay k nag study?

Wa na! ..pero balik rako oist..nhan lang ko magwork ron..pantpal sa tuition and project expenses inig-balik nako sa school..