
Originally Posted by
pinkbraces
Technical Support Representative
Category: Shared Services
Job Summary: Provides support to customer/users where the product and environment maybe technical or sophisticated in nature. Some diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware may be required. Set-up, install and diagnose all printer driver and communication issues. Work effectively with team members to provide exceptional support for customers as well as internal clients. Research for technical solutions using all available resources.
Qualification:
• Bachelor’s degree and/or equivalent.
• 1 or more years of relevant work experience.
• Customer service focused, accent neutral US English communication skills, excellent phone and listening, data entry skills, detail-oriented, high sense of professionalism, able to do multi-tasking
• Software savvy, exposure to Windows OS required; network/server administrator experience desired
• Printer/computer repair experience desired, preferably with laser printing devices or associated options
• Strong customer service skills
• Very strong problem resolution skills
• Possesses strong oral and written English communication skills
• Has a professional and mature attitude
• Excellent computer skills, including Excel and MS Word
• Working US business hours required