Boycott Pier One (Parkmall)

[Sol_Itaire]

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^oh you're kidding, i see.

who's to tell me what to reiterate or not? NO ONE.

thanks

[Cruzader]

Explaining stuff to a ***** is like explaining a thing to a rock.
Especially if that ***** keeps on basing everything from his own experience. Basig abi pud niya tanang laki la pay tuli pud.

[vanjhnn]

@Teeblala, good explanation.

@Cheaptech, Teeblala was already explaining that the payment referred to here in the first place is the "excess" payment. and megaphone? Minus one? This problem wouldn't have occurred if they had the place exclusive to themselves. And for one more thing, I read sa previous posts that the boss of the company was Japanese, and now you say:

Use instruments it was hard enough to let them pay for what they consumed.... ALL THE MORE if the instruments get damaged.... simple common sense.....



They did not have a hard time paying for what they consumed. A previous post even mentioned 9K+ was for the champagne. Who would spend that much for champagne? Of course someone who could afford. I don't think the Amp can get busted by being plugged in to another guitar, and if does get busted, I bet they can easily replace it. Let's just face it, Pier One has poor customer service, I just don't understand why you can't accept that. I myself experienced Pier One IT park. Badddd service.

[jumps_zilla]

Wow, this thread got this many pages after such a short time. Every time I read about Pier 1 it's mostly bad reviews. I'll think twice before going to Pier 1.

[ianm]

hahaha.. megaphone?!! pagchure oi, mora tag ga-rally ana... hehehe
cheaptech: kung ikaw konoy emcee ani nga party nya walay mic dli kaha ka mapagaw ugma.
gamita na imong "common sense" oi kung ingon-ani ang service mobalik pa kaha ka sa pier 1?!
wla man ka matum-ngi gud that's why it's so easy for you to say those comments you said.

in a business, it's not money alone that counts, it goes hand in hand with service.
profit is directly proportional to service. if you want more profit then increase your service.

any business should understand there customers' needs!!!

[mazkot]

Pier 1 nganhi sa Cebu Company owned or franchise? dako kaayo ug diff sa management kng company owned gyud ni sya or franchise... or lahi ni na pier 1 sa manila?

Tanan example ni cheaptech is a transaction pertaining to a single individual na required gyud na on the day after the event ang bayad beacuse transient man na sila pwede mawala dayon. All the establishments you said offers different pay terms kng company na ang mu-book kng na-a friend sa finance sa mga hotels imo hi pang ingon pangutana ug tarong kng wa tawgi lng sa phone din paconnect sa ila marketing and reservation officer then ask about company booking and payments...

kng dako ug establish na company gani mo dawat gani sila ug 50% down din after the event i-follow ang billing sa mga additional fees sunod 30 days pay pa from the date na receive ang final billing..

you should also ask Capitol ug City Hall or any other goverment agency how they pay for the caterings sa ila mga events kng ikaw na da-og sa ila biddings..

Pier 1 d na sya cerinderia unless ang nag manage naghunahuna na carinderia cya..


Diba sa LAW 1 ang meaning sa contract apil ang verbal agreement...

[esprugodoys]

grabeh noh if business man cguro hisgutan i dont think giving terrible customer service would help your business at all gyud like what ianm said.
if permi ta mo kontra sa atong mga customer feedback then probably business is really not our profession.
kaning ingon ani nga panghitabo grabeh ka delicate gyud ky 1 unsatisfied disappointed frustrated customer ky pwede makapanabi sa uban taw and influence them not to visit or try something gikan ana nga company.

@cheaptech
take "Customer Service 101" lessons
with all your posts and sarcasm, it never occured to any post by you that the word "Apology" was used.
i think it's COMMON SENSE to APOLOGIZE pud.
nibayad na gani, kabaw pud unta mangayo ug pasaylo for not meeting what has been agreed may it be verbal or written.
abi kay manager, di nalang pud ta mangayo ug pasaylo?
i wonder gi unsa pagka manager niya kng ingon ana iyang batasan.
basaha gani sa isa k post, gibutang gyud didto nga APOLOGY ilang gipangayo

grabeh to nga scenario oi, liman ka ug prisohon nimo imong mga customer ky di mo bayad.
that's harassment on their part and only Law Enforcers by Philippine Law ang pwede mo ingon ana ug taw. (kiha2x mn lng ang hisgutan)
are restaurant managers authorized to do that? a big NO.
maningil gani ug bayad tarongon dili hulga2x-on nga ikiha, it was not a KIDS PARTY.
disappointed na gani daan ilang customer atong panahona, ingon ato-on pa gyud pag trato. (such a disrespectful act!)

take note cheaptech you are defending a well known restaurant sa imong mga post
so regardless of you being an employee of the company or not, make your post a bit professional sad.
mga future/present customers baya ning mga readers uban.
and customers are the ones giving the restaurant the profit. di mabawi ang capital kung wala halin.
you know yourself that "not all can be pleased" man diay then i guess doing the best and apologizing to the customer if di satisfied wont be a nerve breaking thing to do, right?
mao nay customer service.
di ta mag pride2x and pada sa atong mga EGO oi.

Merry Christmas and Happy New Year to all. ^_^

[pier1 friend]

Please avoid going to PIER ONE in PARKMALL (I don't know about the IT park branch). The management treats their customers like trash. Read on.

Our company held its Christmas party at Parkmall just tonight. Absolutely NONE of our expectations were met. Just to enumerate some of the promises they broke:
1. Promised: Stagecrew (the band) would play free of charge.
Actual: A bunch of talentless kids played horrible songs.

2. Promised: We could use the in-house instruments for song numbers.
Actual: They did not let us use anything, not even the amplifiers. They were afraid we would "break" it, even if we were willing to sign an agreement to be responsible for any damages. (What kind of damage did they expect to happen to an amplifier??!!??)

3. Promised: Food would be served at each individual table.
Actual: A buffet table was laid out in the middle of the room. And it didn't last very long. In the end, many of the employees did not enjoy the meal that was expected (nahutdan ug pagkaon and pag-abot sa next round about 30 minutes later, wala na'y gana ang mga tao).

-----------------------------
In addition to all this, they THREATENED TO SUE US if we did not pay right then and there for a bottle of champagne that we used. The original agreement was that we would pay for the champagne the day after the party, but apparently, the "written" agreement said we should pay for everything right then and there. (Pasabot, giilad2x ra diay mi nila?) The manager even asked the waiters to stop us from leaving if we didn't pay! (Pasabot, prisohun mi nila didto sa ilang restaurant?)

In the end, we paid them, then and there, the 9K+ that we owed for the champagne (some employees had to chip in to reach the amount since we were not expecting to pay it then and there and didn't bring enough company funds for the amount). We informed all our colleagues about what just happened and they were all disgusted and agreed to leave. As to what actions the company will take against Pier One, it has not been decided. But we will never forget the horrible experience we had at Pier One.

I hope you can support this cause. Please avoid going to Pier One, especially for corporate events. We don't intend to force Pier One in Parkmall to close. But we want a change in management, or at the very least, we want them to learn their lesson and start treating their customers with some respect.

I ASKED THE OWNERS WHAT HAPPENED. OF THE 50 CORPORATE FUNCTIONS THEY HOSTED AT PIER ONE FOR THE MONTH OF DECEMBER, EVERY SINGLE ONE WAS SUCCESSFUL. EXCEPT FOR ONE FUNCTION -- THE FUNCTION OF EPSON -- BECAUSE THE CONTACT PERSONS OF EPSON (THE PERSONS IN CHARGE OF THE FUNCTION) TRIED TO LEAVE THE RESTAURANT WITHOUT PAYING THE REST OF THEIR BILL, SO SECURITY HAD TO STOP THEM. IT WAS SOMETHING NOT EXPECTED FROM A BIG COMPANY LIKE EPSON AND I KNOW THAT THEIR PRESIDENT WILL NEVER ALLOW THIS TO HAPPEN IF HE KNEW.

EPSON'S CONTACT PERSONS (THE PERSONS IN CHARGE OF THE FUNCTION) ORDERED 10 BOTTLES OF CHAMPAGNE WORTH ALMOST P10,000, BUT THEY TRIED TO LEAVE THE RESTAURANT WITHOUT PAYING THE BILL. IN A STANDARD PIER ONE CONTRACT, THERE IS A CLAUSE THAT STATES THAT THE FULL AMOUNT OF THE BILL MUST BE PAID IMMEDIATELY AFTER THE FUNCTION. ANY RESTAURANT OR HOTEL HAS THIS CLAUSE IN THEIR CONTRACT. I'M SURE YOU WILL ALL AGREE WITH ME.

LET ME STRAIGHTEN OUT THE TRUTH FOR ALL IN DEFENSE OF THE OWNERS:

(I CAN ASK THE OWNERS TO POST THE CONTRACT OF EPSON ON THIS SITE TO PROVE THE TRUTH, BUT I WILL HAVE TO ASK THEIR PERMISSION.)

1) Stagecrew was scheduled to play every Friday night at Pier One Parkmall for December, but it was not promised in the epson contract. ONLY BAND ENTERTAINMENT WAS PROMISED. on december 19 (epson's xmas party), the band had a function, so another band was hired -- sound groove, one of the most popular san miguel oktoberfest bands.

2) Only the use of the sound system was promised -- meaning the microphone and speakers to be used for their program. The instruments for the band can only be used by the professional in-house band. This is the property of pier one, which was already explained to some epson employees. ONLY THE SOUND SYSTEM WAS PROMISED. PIER ONE HAS THE RIGHT NOT TO ALLOW USE OF BAND INSTRUMENTS SINCE IT'S VERY EXPENSIVE AND IT'S THEIR PROPERTY. SOME EPSON EMPLOYEES PROMISED TO PAY FOR THE INSTRUMENTS IF THEY DESTROY IT, BUT CONSIDERING THEY REFUSED TO PAY FOR CHAMPAGNE THEY DRANK, I DON'T REALLY THINK THEY WILL PAY FOR INSTRUMENTS THEY DESTROY.

3) Originally, a table set-up was discussed, but since the whole aircon area was exclusive for their use and there will be 100 persons in the function , it was more convenient for the company if it will be converted to a buffet set-up. IT WAS WRITTEN IN THE CONTRACT AND SIGNED BY THEIR PRESIDENT THAT THIS FUNCTION WAS GOING TO BE BUFFET SET-UP.

EVERYTHING STATED IS SUPPORTED BY THE CONTRACT SIGNED BY THE EPSON PRESIDENT.

EPSON IS A GOOD AND REPUTABLE COMPANY. PIER ONE HAS HIGH RESPECT FOR EPSON AS A COMPANY AND ESPECIALLY FOR THEIR PRESIDENT -- WHO IS A GOOD AND DECENT MAN.
I'M SURE MOST OF THEIR EMPLOYEES ARE GOOD DECENT PEOPLE.

I HOPE THAT THEY WILL QUESTION THEIR CONTACT PERSONS REGARDING WHAT WAS WRITTEN IN THE CONTRACT OF THEIR FUNCTION BEFORE PRINTING OUT WRONG INFORMATION AT THIS SITE. THE OWNERS WERE VERY SAD ABOUT THIS, BUT THEY HAD NO CHOICE BUT TO SPEAK OUT THE TRUTH. THEY TREAT THEIR CUSTOMERS VERY WELL -- ESPECIALLY IF THEY ARE PAYING CUSTOMERS.

THE TRUTH WILL ALWAYS COME OUT.

[pier1 friend]

@cheaptech...

I guess what gotdalife is trying to say is that if management promises, whether written or verbal... It should have been done in an honest manner... Management, whether or not it was the policy of the restaurant to ask for the bill for a function immediately (which mind you can be different from how a normal trip to the restaurant works), should not have backed off from their promises. I don't think its fair to the customers.
Regarding your "this is absurd.... Unsa may paliton nga ingredients and meat sunod adlaw sagbot?" statement. I'm pretty sure they don't just serve one customer at a time! And why don't you use your so-called "common sense"... Sarcasm sucks huh? Haha..

And yes i do agree that only the written agreement carries weight... But!!!!! Deception is something else totally... Its a matter of principle....

contracts are always written at pier one. It is never verbal, especially between 2 big companies who do not know each other at all. Ngano mag-verbal man ang dili kaila. Any legal action must be supported by a legal contract.

[esprugodoys]

hopefully this clears everything out.
lessons learned. ^_^