Call Centers: The People, Work, Culture, Lifestyles and its Side Effects

[josmar]

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insonmia

[jugs_05]

hahaha wat a gud one!

[boyur]

ang pinaka dako na side effect...

ang mga minyo maka-pangabit kay daghan gwapang batan-on nga mga tanga.

ang mga taga manila na senior staff kusog mo exploit sa mga cebuana, ang mga cebuana magpa-exploit sab.

ASA NA MAN DI'AY TONG "ILLICIT CALLCENTER LOVE AFFAIR" NGA THREAD?!

murag naa gyud taga usa ka dakong callcenter nga lakas diri sa istorya da! mawagtang man ang mga thread nga mga DILI PABOR sa mga callcenter. tsk.. tsk.. tsk..

[jhiade]

napa man siguro na na thread...

[rowell83]

any other call center conversation please?

[khenje]

hey!
i want some more damn istupid call center jokes..
funny dude.

[mixmuzix]

India Call centers teach new recruit of a 35 = 10.
a 35 yr old american IQ is equal to a 10 year old IQ of an indian boy.
Don't lose your cool. You are dealing a 10 year old.

http://youtube.com/watch?v=tXulLCkDf8Q

[mixmuzix]

You will have a good laugh with this.

One of India's best call center agent (home based)

http://www.callcentermovie.com/movie/movie.html

If it says service unavailable. Just (click) refresh your browser.

[jhiade]

"Call center"

Mataas na sweldo, magaan na trabaho, no age limit at hindi rin kailangang college graduate.
Ang tanging requirement, ganda ng boses at galing sa pagsasalita.
'Ika nga ng iba, "in" ka kapag nasa call center ka.
Pero paano kung ang kapalit ng magadnang sweldo at iba't ibang benepisyo, ay ang kanilang kalusugan at kaligtasan?

That is the article at abs-cbsnews.com about their feature in The Correspondents about call centers and their employees.

Sad to say, Gigi Grande and the producers who conceptualized the said episode was not able to capture the truth behind call centers and their employees.

magaan na trabaho -- this is a misconception that a lot of people have abour call centers. this is work, serious work and not playtime. as call center agents we are the frontliners of some of the biggest companies around the world. we handle their first line of defense for their business, Customer Service. we Filipinos who work in call centers represent these companies to their consumers and we filipinos can spell the success or downfall of these business just on how we deal with their consumers 24/7 and that is not an easy task. the reason why call centers thrive in the philippines is because filipinos have good customer service skills. we are professional workers and we give everything a 100%. i salute all the call center employees who make this feat possible. it means jobs and job security to the filipinos who wanted to work in their own country.

no age limit -- because call centers are equal opportunity employers. they do not set limitations to people's ability to work. it is only here in the philippines where we put an age limit to applications. it really does not matter what age the applicant is as long as they can still deliver quality performance. it is called diversity.

hindi rin kailangang college graduate - for cheap call centers maybe, not for the big ones. we encourage our applicants to finish college first before applying. they may also be assisted through schedule requests if they want to continue studying while still employed.

Ang tanging requirement, ganda ng boses at galing sa pagsasalita -- for radio stations yes. not for call center. we are not DJs. we also require high IQ and intelligence in call centers. For example, Wil Ison, the 24 yo manager who was featured in The Correpondents. You did not even applaude him for reaching that position in such a young age. if he was employed in a bank, he will only become a manager if he kissed enough bossess ass or because he is already 50 years old. People like Wil were promoted because they are good employees. Most of the call centers have internal application processes that enables the employees to apply for higher position highliting their performance and capabilities and not who their friends are and whose ass they just wiped.

'Ika nga ng iba, "in" ka kapag nasa call center ka. - this is not a fad. we are working, we pay our taxes, we are productive citizens of this country. we chose to stay and earn here in our own country rather than go abroad and contribute to the brain drain. we earn a lot beacuse we work hard. we are thankful for the good education we were provided by our parents that gave us the competencies we have now. we are working for multinational companies and we get promoted. most of us 21-30 years old and we are managers, supervisors and senior managers.

we may not be doctors or lawyers but at least we are not corrupt. we are productive and we make sure that our families and our future families will not be included with the uneducated, paid rallyists in EDSA, who do not even understand why they are there. we are not a burden to the government, they should even be thankful because it is our tax, the middle class tax, that makes it possible for the Philippines to stay alive.

instead of potraying us as obese, smoking insomiacs....why not thank us? applaude our achievements, be proud that we are very good with what we do that's why investors come in to the philippines. ask the government to provide security to the employees who have different schedules from the normal 9-5 workers? ask them to take care of us and in return we will work harder, show the companies that it is worth investing in the philippines, we will continue to pay our taxes and slowly but surely help our country progress.

from
Menice Yap
Call Center Supervisor
Pasig City

[ricah_baby]

very well said...i couldn't add more. Kudos! to the call center agents! =)