Neo Galaxy Shop...

[MisterSuave]

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in fairness to sir neos.. nag research gyud ko ani. Im not upping this thread without thinking.. na satisfy man gud ko sa iyang service.. iyang staff lang usahay naay glitch, hehehehe

RETURN AND EXCHANGE POLICY FAQS:

Q # 8.If after buying a certain item, a customer changes his/her mind and wants to return said item. Can he/she invoke the prohibition on �No Return, No Exchange�?
A:
No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind.

@2001orangess
no offense sir pero di na diay na mauli sir kay change of mind man ang reason.. peace

source:
DTI NCR, Philipines : Official Website

[2001orangess]

in fairness to sir neos.. nag research gyud ko ani. Im not upping this thread without thinking.. na satisfy man gud ko sa iyang service.. iyang staff lang usahay naay glitch, hehehehe

RETURN AND EXCHANGE POLICY FAQS:

Q # 8.If after buying a certain item, a customer changes his/her mind and wants to return said item. Can he/she invoke the prohibition on �No Return, No Exchange�?
A:
No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind.

@2001orangess
no offense sir pero di na diay na mauli sir kay change of mind man ang reason.. peace

source:
DTI NCR, Philipines : Official Website

thanks mister suave. i appreciate the source at least it makes things a lot clearer. do i agree with it, not really, sounds kinda shaddy but thats whats written on the govenment webpage :/

so the rule for the no return, no exchange policy is already implied, it doesn't need to be stated anywhere in the store... take about assuming.
so if i read it right, once you make the transaction, its already yours unless it is defective.

i guess the retail practices are a lot different in other other parts of the world, where they emphasis on good customer relationships. you know a happy customer is a repeat customer. I guess that isn;t the case here

[freesoul]

Bisan ako PSP dili diha gipalit kang Boss Neos kay gikan man ni U.S. gipadala. Magpa-repair ko og psp niya. Maayo kaayo og service and very reasonable price.

Sometimes siguro ang Staff dili kaayo knowledgable sa uban inquiries regarding a particular gadget.

[-NEOS-]

First of all, pleasant good morning to all. sorry for the issues & inconvenience that occurred. anyway, like the issues of pandabear regarding psp. just wanna ask you. when you downloaded the games to our shop did the games function? secondly, & when you got home the games did not function? if possible, what was the setting of the psp. is it normal umd, m33 or sony n9660? if you are reading this kindly pm me about this matters. with regards to my staff. thanks for your opinions. I'm gonna make sure that they will be properly informed of this matters & gonna make things clear to them. i'm sorry that i can't be at the shop most of the time. with regards to Mr. 2001orangess, in my opinion i hope i wont offend you or anything. you said you were at the retail business for 5 years. i don't know what item/ merchandise you are into. sad to say that the system here in the phil is like this but for me it's quite fair. coz, it protects some sellers like us regarding some matters. like in your case, you bought the item. i know before buying it you'll think it through before buying either you like the game or you research about it...now that you bought it. all of sudden your brother bought you a psp there in your country you lack a memory stick you felt sudden change of heart coz you need it. do you think is that fair? would it be better if you ask him to also buy you a memory stick there. to avoid all the ruckus & heart aches that you felt? your into business before or up until now right? honestly, i've been in other countries bought a lot of items there too.. maybe in your country things is different.

[Helper_finder]

if you feel aggrieved. why not go to the customers service office of the mall, and file a complaint.they'll surely will listen to your complaint,and not just listen, they will act on it. because " CUSTOMERS ARE ALWAYS RIGHT ".
and for the KURATONGS......
upping again WITHOUT THINKING. he he he he . peace bro.

[MisterSuave]

Im upping without thinking!!! UP!!!

[tokidoki]

@2001orangess: Let me guess, you're probably from the US, right? I've had my share of returns over there - even change of heart returns - but I believe even in the US BBB (Better Business Bureau mga bai) this isn't covered. When you have a change of heart return over there the ability of the store to take it back is a matter of value-added service not a right. Sometimes I'm even ashamed (and I blame myself) to return items because I don't like it. However, they do protect dissatisfied customers from bad products (like maybe buying an Eric Roberts DVD Collection. LOL) and this gives them the right to return such bad products. This is the plus in their services.

Sadly, here in the Phils it isn't like that. However, this isn't without good reason. You do know that majority of Pinoys live below minimum wage. Imagine the losses incurred by these "shrewd (maru^)" individuals returning every item they bought from an appliance store every week just because "they weren't satisfied with it". You get the idea? Sometimes some rules have to be in place to protect both sides of the fence so to speak. Perhaps when the day comes when we will be earning better income and consumers will be more responsible with their purchases that these laws will bestow a new privilege to them.

As an added suggestion, to minimize your losses, why not sell that UMD here in istorya? I'd buy if I were in cebu right now but I won't be back for many months.

[2001orangess]

@2001orangess: Let me guess, you're probably from the US, right? I've had my share of returns over there - even change of heart returns - but I believe even in the US BBB (Better Business Bureau mga bai) this isn't covered. When you have a change of heart return over there the ability of the store to take it back is a matter of value-added service not a right. Sometimes I'm even ashamed (and I blame myself) to return items because I don't like it. However, they do protect dissatisfied customers from bad products (like maybe buying an Eric Roberts DVD Collection. LOL) and this gives them the right to return such bad products. This is the plus in their services.

Sadly, here in the Phils it isn't like that. However, this isn't without good reason. You do know that majority of Pinoys live below minimum wage. Imagine the losses incurred by these "shrewd (maru^)" individuals returning every item they bought from an appliance store every week just because "they weren't satisfied with it". You get the idea? Sometimes some rules have to be in place to protect both sides of the fence so to speak. Perhaps when the day comes when we will be earning better income and consumers will be more responsible with their purchases that these laws will bestow a new privilege to them.

As an added suggestion, to minimize your losses, why not sell that UMD here in istorya? I'd buy if I were in cebu right now but I won't be back for many months.

yes i am from the US. when i worked in retail there were rules about returning things, however if the item was still sealed you can return it within a certain time. this ranges from items like dvd players, computer products, video games and even movies. the thing is that they have to be sealed. some stores, will even take returns if the product is open, however they charge some kind of restocking fee.

i had my share of buying bad products, but when i open the product, i would never return it.

i know its not a right but most, if not all companies will take a return if the item is in the original wrapping with the receipt and within a specific time.

when i worked in retail, i would actually build relationships with customers. if they ask me questions, i would give them my opinion, if i didn;t know, than i would tell them. it came to a point where i had certain customers buy xbox, halo2, xbox 360 and other xbox games at my store because of our customer service.

@NEO I worked for gamestop. the biggest video game retailer in america (well except for walmart) i was also the manager of my own store. when we had parents come in because their child had the same game given to them by relaitves, we would gladly let them exchange it provided they have the recipt and it was still sealed. just imagine how many returns we get during christmas.


whether or not i came to your store 3-5 times i think is irrelevant, what would happen if my gf gave me the same game. that would mean that i would have two of the same game.


just an fyi, i wanted to return the game for the memory stick so that I'll have a memory card to use right away. to be honest with you, i was actually going to purchase it (inital d)a little later on because i would perfer to have the psp with the memory card so he can play.

if i returned the game and got the memory card, you wouldn't be really losing out on anything. actually, the whole situation would have made me a repeat customer because like i said, i would have bought the game again (albiet a little later on), btw i was actually contemplating getting with a modded xbox.

btw, im not offended.

[2001orangess]

i guess i have to do more research on retail practices in the philippines, thanks guys for all the input. i appreciate it

also i wasn;t going to customer service because it isn;t really necessary

[tokidoki]

hmm... i was kinda hoping a gamestop branch would open here.