i agreed with you that PCQB has a bad customer service.. dey need to satisfy customers but one thing is for sure every computer shop here in cebu has a customer complaining towards the shop. its just happend that this forum is run by people that knows about one side or has favorite comp shop in mind.. like the likes of arctech n insotec.. on the good note PCQB was the first DIY shop that is accessible to all classes of people.. they have brought computer part that r very hard to find into the market... I guess after hearing all the comments that people r saying about PCQB, their management would take action..