Originally Posted by
marknox24
Is currently looking for:
______________________-----ONLINE REPUTATION SPECIALIST------____________________________
Requirements:
1-2 years in a similar role, ideally within an international business
1-2 years technical customer support experience
Experienced working with review platforms (such as Yelp, BBB, Google Reviews, etc.)
Working knowledge on SEO is required
Customer service-oriented and great attitude
Excellent time management skills
Set and sustain high standards of administrative control over work
Excellent problem solving skills
Working knowledge on Salesforce CRM is required
Comfortable communicating with customers on the phone and via email
Excellent verbal and written communication skills
Strong analytical skills
Google Analytics experience useful, but not essential
Confident in delivering presentations, both internally and externally
Responsibilities:
Formulate ideas to monitor and filter negative, positive and neutral reviews.
Come up with ideas and implementation how to get positive reviews in trusted review sites.
Manage company brand reputation by constant monitoring.
Work closely with sales and digital marketing teams on ways to get existing clients come up with good reviews.
Contact clients (including prospect clients) who gave negative reviews and see if we can make things right.
Manage social media accounts and develop good reputation online.
Monitor feedback and online reviews, helping us keep track of and prioritize what we need to improve
Respond to customer queries by email and live chat throughout the day…fast, friendly, and with great grammar and spelling
Call customers to solve technical product or service related issues
Keep track of customer complaints and follow-up with customers to ensure problems are solved
Drive customer satisfaction
Escalate business critical and product issue/opportunities to key stakeholders within the business
Manage new product launches through the timely coordination, preparation and publishing of all Support material across relevant websites
Ensure troubleshooting guides are maintained and effective, using analytic to support insight
Work closely with Global Teams, including the General Manager, Sales Manager, Digital Marketing Performance Manager, and Project Manager.
Manage day-to-day communications with internal and external Teams, Partners and Key Stakeholders
Qualifications:
Ability to work within a fast-paced, attention-to-detail environment
Self-motivated and self-starter
Positive attitude
Great team player
Computer savvy.
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